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LorrenWalton Time: 2017-02-14 11:17

Q: I have checked the shipping status on my order, the shipping number is LT747686002CN, it doesn't show that it ever left China. I placed the order at the end of last year and it supposedly shipped almost a month ago? I am very disappointed and beginning to wonder if I will actually receive my glasses.

A: We apologize and regret to inform you that the post office always updates the tracking information slowly on the website. Once there are any tracking information updated, you may have received your package. In addition, since it\'s during Chinese New Year，it also caused some delay, please kindly understand.

AbigailEllis Time: 2017-02-14 09:18

Q: I was told that the original tracking number was wrong and was provided a new one. This new tracking number says that the shipment was processed through the facility on 01/23/2017. That was almost a month ago. Are you able to tell me where my order is in the process and when I might receive it? My Order ID is 2170120101628 and the Tracking # provided is LT763352365CN.

A: The status of your order now is \"2017-01-23 15:01 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece.\" In addition, since it\'s during Chinese New Year，it caused some delay, please kindly understand.

TinaRitsma Time: 2017-02-14 07:34

Q: I have not yet received my purchase. The tracking code you send me (LT715721357CN) is for a package destined for New Jersey, not for my package. What is my correct tracking number and where are my glasses?

A: Sorry for the mistake, the correct one is LM245226384CN. And the status of your order now is \"2017-02-11 17:12 CNNKGD,China, International item has left originating country and is en route to Canada\".

MELBAHOGAN Time: 2017-02-14 07:02

Q: I have not received my glasses and my tracking number #LT715721357CN shows my order was shipped to Linden NJ 07036 and this is not my information on my form I completed, It shows it was delivered on February 4,2017 2:37pm Please let me know when I will get my glasses at my home.

A: Sorry for the troubles, we made a mistake. Your correct tracking number is LT763339545CN. And you can check the shipping status at https://tools.usps.com/go/TrackConfirmAction!input.action.

carrenytabroom Time: 2017-02-14 06:35

Q: hello i need help with everthing

A: Please email us your questions at service@wherelight.com.

GenevaOlowoeshin Time: 2017-02-13 19:24

Q: Please, where is my order? What does "cargo allocated" mean?

A: We checked your order and found that your item has been shipped out just now. Sorry for the delay, since Free form lenses need customization, they will take much longer time to be ready (about 10 business days). And it\'s during Chinese Spring Festival，it also causes some delay, please be patient to wait for it, thanks for your understanding.

JessicaWooten Time: 2017-02-13 18:10

Q: My glasses went to NJ????LT768640859CN

A: Yes, we checked and found that your order has been shipped out on Jan 24th and the tracking number is LT768640859CN.

CarmenSantos Time: 2017-02-13 16:27

Q: I have not received my purchases it's been more than a month very concerned about my orders please reply

A: Since it\'s during Chinese New Year，it causes some delay, please kindly wait for it, thanks for your understanding.

ShanaThompson Time: 2017-02-13 16:09

Q: Where are my GLASSES!!!!!!??????

A: We checked your order and found that it has been shipped out on Feb 8th, and the tracking number is LT806086770CN, please check it.

ChantillyRodriguez Time: 2017-02-13 13:21

Q: I heard about your website from so many people that I decided to try it out myself. It's almost been a whole month and I still haven't received my frames. On my tracking its not showing that it has left china. I'm kind of worried since everyone told me that they got theirs fast and I still haven't received mine yet. My tracking number is LT751910424CN, can you please help me. Thanks

A: Sorry for the delay，since it\'s during Chinese Spring Festival，it caused some delay, please kindly wait for it, thanks for your understanding.

GeorgetteLyons Time: 2017-02-13 09:11

Q: I ordered my glasses on 1/21/17 and was given a tracking number. The tracking number says that my glasses were delivered to a mailbox in New Jersey. I am in Virginia. Please tell me what is going on or if I was given the wrong tracking number LT715721357CN

A: Sorry for the troubles. We checked your order and found that it has been shipped out on Jan 11th, and the tracking number is LT761149999CN, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction!input.action.

Cubert Time: 2017-02-13 02:22

Q: Hi, I expected my glasses by now. I am very disappointed how long it is taking. Can someone see what the hold up is?? Thanks Rita Cubert

A: Sorry for the troubles. We checked your order 81701241458450 and found that it has been shipped out on Feb 5th, and the tracking number is LT794736294CN, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction!input.action.

AlexisConley Time: 2017-02-12 18:48

Q: Toggle navigation WhereLight Eyeglasses Sunglasses Handmade Consulting Service Help/Support PC Order Id:81701050524126 2017-01-04 Status: Confirmed Completed Easter Tortoiseshell Large $11.95*1 Total_amount: $47.9 My order says it is complete and I have not received it. Please give me an update on this order ASAP! Alexis C.

A: Dear customer, we checked it for you, your package is fly to you on 19/1/2017, you know sometimes Logistics information is not updated, don’t worry, your package will coming to you soon, thanks for your understanding. Best wishes

IvettaSchoenfelder Time: 2017-02-12 15:24

Q: Hello! Can you please tell me if you will have this frame back in stock: Adina in brown-beige color. And when will that happen approximately? Thank you!

A: sorry,it\'s out of stock.we will tell you if restock.thanks.

KellyPratt Time: 2017-02-12 09:15

Q: checking on status of my order #2170118070056? Is the order still processing or done soon? Thanks! Kelly Pratt

A: We checked your order and found that your item has been shipped out just now. Sorry for the delay, since Free form lenses need customization, they will take much longer time to be ready (about 10 business days). And since it\'s during Chinese Spring Festival，it also causes some delay, please kindly wait for it, thanks for your understanding.

ChelseaHertlein Time: 2017-02-12 04:57

Q: I ordered my glasses on 1/18/17 and there is no sign of them. Are they coming? If not I would like a refund...

A: We checked your order and found that it has been shipped out on Jan 10th, and the tracking number is LT751873457CN, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction!input.action.

TabethaCox Time: 2017-02-11 18:36

Q: Order Id:81702070651449. Hello i never got a tracking number ....its just said shipping complete????

A: Sorry for the delayed reply. We checked your order and found that it has been delivered on Feb 13th, please check it.

NancyHeatwole Time: 2017-02-11 09:29

Q: I tracked my package and it was delivered to New Jersey on Feb 4th.. I live in Virginia. Tracking Number: LT715721357CN . Whe can I expect to see the product I have already paid for?

A: Sorry for the troubles. We checked your order and found that it has been shipped out on Jan 17th, and the correct tracking number is LT761161544CN, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction!input.action.

KleaCepele Time: 2017-02-11 06:42

Q: Hello, I have ordered glasses with the order ID 2170112182358 since 2017-01-15 and I have not received them yet. According to the tracking number, the most recent information is from 2017-01-20 and says that those were in China at that time. Could you please give me an update of their current location?

A: We apologize and regret to inform you that the post office always updates the tracking information slowly on the website. Once there are any tracking information updated, you may have received your package. If there are any delays in the shipment, please kindly understand. And we\'re connecting with our local post office for the package issue. Once there are any news about it, we will email you. Sorry for the troubles.

Lucerito Time: 2017-02-10 20:27

Q: My package stated that it was delivered to Linden, NJ. I live in Arizona. The package was delivered on February 4, 2017. Tracking number is LT763352158CN. Order Number is 2170119194903. Thank you for your time.

A: Sorry for the troubles. We checked your order and found that the status now is \"PHOENIX, AZ 85035, Delivered, Parcel Locker, Your item was delivered to a parcel locker at 12:05 pm on February 7, 2017 in PHOENIX, AZ 85035.\" Please check it.

Heather Time: 2017-02-10 17:38

Q: I'm really confused. I ordered 2 pair of glasses, and the tracking indicates they were delivered to NJ....I live in Cincinnati. When am i going to receive these. This is a bit long...?

A: Sorry for the troubles. We checked your order and found that it has been shipped out on Jan 17th, and the correct tracking number is LT761161535CN, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction!input.action.

TashaunyaStrunk Time: 2017-02-10 13:02

Q: I'm having the same problems as others..my shipping status has been the same for almost 3 weeks. Am i getting my glasses? My order # is LT758567607CN Please update me, thanks.

A: Sorry for the delay，since it\'s during Chinese Spring Festival，it causes some delay, please kindly wait for it, thanks for your understanding.

TashaunyaStrunk Time: 2017-02-10 13:00

Q: Hello, my package says it has already shipped. I keep checking the status with UPS and it looks as tho it has not left the facility, this has been since Jan. 21. I have been waiting over 6 weeks for my package. Could you please give me an update as to whether my package is on the way??? Thank you..

A: We apologize and regret to inform you that the post office always updates the tracking information slowly on the website. Once there are any tracking information updated, you may have received your package. Also since it\'s during Chinese Spring Festival，it also causes some delay, please kindly understand. In addition, the shipping method you choose is free Standard shipping, not UPS, please check it.

SashaVayl Time: 2017-02-10 09:46

Q: Can you please let me know when my order will ship? 2170118110242 <--order number

A: We checked your order and found that it has been shipped out on Jan 17th, and the tracking number is LT758582140CN, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction!input.action.

AlexisConley Time: 2017-02-10 07:39

Q: Id:81701050524126 myself order claims it was completed and I have not received it. I placed myself order on January 4 please advise.

A: We checked your order and found that it has been shipped out on Jan 17th, and the tracking number is LT747686121CN, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction!input.action.

paulettetalerico Time: 2017-02-10 05:24

Q: is this order shipped walton item #21708085544-ordered jan8-2017 thank-you

A: We checked your order and would like to confirm the ADD value with you, you can also email us your original prescription at service@wherelight.com. In addition, we have emailed you one month ago, please check it.

SunnyBellisle Time: 2017-02-09 22:22

Q: I haven't received my glasses yet... LM165040196CN

A: We checked and found that your order has been shipped out on Jan 16th, and the tracking number is LM237021066CN. You can check the shipping status at http://www.canadapost.ca/cpo/mc/default.jsf, have a good day.

MeganGibson Time: 2017-02-09 19:22

Q: I tracked my shipment and it says it was delivered to New Jersey on February 4th I'm in Texas and still haven't received my glasses. Order number 81701191307214 Tracking number LT715721357CN

A: dear customer , we checked it for you,your pageage is fly to you on 22th/1/2017, tracing No. is LT761161456CN.you know sometimes Logistics information is not updated,don\'t worry,you pageage will coming to you soon.thanks for your reply. best regards.

AudreyLong Time: 2017-02-09 15:51

Q: hi! I order my glasses on january 16. I still havent receive it yes and the tracking say its deliver to NJ, LINDEN. I still have nothing. My order number is 2170115143025. Thank you

A: dear customer , we checked it for you,your pageage is fly to you on 20/1/2017, tracing No. is LM241964340CN.you know sometimes Logistics information is not updated,don\'t worry,you pageage will coming to you soon.thanks for your reply. best regards.

tahsiafleming Time: 2017-02-09 15:04

Q: my glasses have not gotten to me LT755354259CN

A: dear customer , we checked it for you,your pageage is fly to you on 20/1/2017, tracing No. is LT755354259CN.you know sometimes Logistics information is not updated,don\'t worry,you pageage will coming to you soon.thanks for your reply. best regards.

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