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TomishaDavis Time: 2017-02-18 06:40

Q: So it's been a month now and I still haven't recieved my glasses. When tracking the UPS info keeps saying it's still in China. I know there was a Chinese New Year delay but is there any other reason for a prolonged delay that we should know about?

A: Dear customer,we checked it for you, your package is fly to you on 18/1/2017, you know sometimes Logistics information is not updated, don’t worry, your package will coming to you soon, thanks for your understanding. Best wishes

Jessica Wooten Time: 2017-02-18 05:50

Q: LT768640859CN!! My glasses are still in new Jersey and I live in South Carolina. What's the problem??? I want my glasses or a refund now!!

A: Dear customer,your package is not in new jersey,you can click this website to check your logistics information.https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=LT768640859CN

VioletteMagyar Time: 2017-02-17 22:40

Q: my order number2170121212419 4 weeks since i placed and paid for frames not received anything. My email confirmation stated and I quote " Your order has been submitted to our optical center. Please wait 3-4/7-15 days for our optometrists to work out new spectacles to your satisfaction" Considering I only ordered the frames NOT LENSES, this is unacceptable. at the moment there is no satisfaction. Please advise when I should receive these frames or I will demand my money back

A: Dear customer,we checked it for you, your package is fly to you on 22/1/2017, your package is on the way to Chicago, you know sometimes Logistics information is not updated, don’t worry, your package will coming to you soon, thanks for your understanding. Best wishes

LeaVaillancourt Time: 2017-02-17 13:18

Q: Order 2170110083325 I ordered my glasses on January 10th and did not received them to this day. Where am I going to receive them?

A: Dear customer, sorry to disturb you, we really shipped out on 20/1/2017,don’t worry, we will refund you if really lost, maybe your package will fly to you soon but slowly, hope your understanding, thanks. Best wishes

LeslieCryer Time: 2017-02-17 11:59

Q: I am trying to find what size I am , from ear to ear I am 13'', I have a round face so would I be a large and what is PD

A: Pupillary Distance (PD) is the distance, in millimeters, between the center of one pupil to the center of the other.

RachelleSavoie Time: 2017-02-17 10:41

Q: Hi, is that normal that i order the 19 of january and we are the 17 of febuary and i did not receive anything? My tracking number is LM240908749CN

A: Dear customer, we checked it for you, your package is fly to you on 20/1/2017, you know sometimes Logistics information is not updated, don’t worry, your package will coming to you soon, thanks for your understanding. Best wishes

ChelseaMarch Time: 2017-02-17 10:12

Q: My order tracked with number: LT747675883CN and order number 2170115132801 still has not arrived. Ordered 1/15/17. Please update me with status

A: Dear customer, we checked it for you, your package is fly to you on 17/1/2017, you know sometimes Logistics information is not updated, don’t worry, your package will coming to you soon, thanks for your understanding. Best wishes

James Shalde Time: 2017-02-16 20:55

Q: I am wondering if I am going to get the glasses I ordered the tracking number is LT751873409CN thank you

A: Dear customer, we checked it for you, your package is fly to you on 19th/1/2017, tracking No. is LT751873409CN, you know sometimes Logistics information is not updated, don’t worry, your package will coming to you soon, thanks for your understanding. Best wishes

ErikaAguirre Time: 2017-02-16 12:28

Q: My glasses were delivered to an address in New Jersey (I'm in Texas) on February 4th. It is now the 16th and I have yet to receive my glasses. Is there a secondary postage that I'm supposed to be waiting on?

A: http://www.17track.net/en/track?nums=LT758301618CN&fc=0 dear customer,this is your correct link.thanks.

LeslieCryer Time: 2017-02-16 11:17

Q: how to know if I am a small medium or large I am 22 inches around my head so would I be a large or medium?

A: dear customer,you can use try on in our website with send a picture. thanks.

CindyCochran Time: 2017-02-16 08:07

Q: Order No. 2170120114048 I think you shipped my order to the wrong address. I checked the tracking number you provided and it was sent to a different state. Please advise. The correct address for shipping is 2350 Horace Street, Baton Rouge, LA 70808-1445 USA

A: http://www.17track.net/en/track?nums=LT763339324CN&fc=0 this is the correct link,thanks.

KellyTemple Time: 2017-02-16 07:07

Q: I have order 2170122183656 from 1/22 To be honest, I think my glasses were delivered to the wrong address.I know that the Chinese New Year has delayed things at that point. I had a friend order glasses a week after me and has received theirs (We live in the same subdivision). I would absolutely love to order more, but I haven't received the first two pair.Can I please get a discount to order more glasses for the delay?

A: http://www.17track.net/en/track?nums=LT768640916CN&fc=0 Dear customer,this is the correct link.

LaurenHorner Time: 2017-02-16 07:07

Q: Hi i have 2 orders with this company. First order was delivered in NJ on feb 4 when i live in PA and put that as my shipping address. Second order cant even track. Very very disappointed and wouldnt have even ordered if i knew this is how it would be.I would like my glasses or a refund.

A: http://www.17track.net/en/track?nums=LT765909735CN&fc=0 that\'s the correct link.

kirstybutchart Time: 2017-02-16 06:56

Q: my order 2170113115850 says i can track my order at this link https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=LT715721357CN it says it was delivered to New Jersey. I live in Pittsburgh Pensylvania. Where is my order? When will I recieve my order.

A: http://www.17track.net/en/track?nums=LT758567575CN you can track it with that link.thanks for your reply.

ShikiraAngelo Time: 2017-02-16 06:38

Q: Where is my package? It's seem like there are other that are experiencing the same problem. Its been a month now and there is no change of status. Would it be in my best interest to open a dispute against this.

A: Dear customer, we checked it for you, your package is fly to you on 19th/1/2017, tracking No. is LT751873315CN, you know sometimes Logistics information is not updated, don’t worry, your package will coming to you soon, thanks for your understanding. Best wishes

Valerie Time: 2017-02-16 05:34

Q: Can you get sunglasses such as Omega Number: 1554 without tinted lenses? Also are there any current discount codes?

A: dear customer,you can choose on our website,we can do if our website show it\'s online,thanks.

NadiaHidayat Time: 2017-02-16 01:21

Q: Tracking number LX258891156CN order number 2170114043746 was paid and ordered on the 14th of January 2017 theres no tracking updates and its been a month now?!!! where is my order!?

A: Dear customer, we’ll refund to you if it really lost. But according to the special period, just logistics information didn’t update, don’t worry, you can contact me if you have any problems, thanks for your reply. Best regards

LeslieCryer Time: 2017-02-15 18:59

Q: I NEED TO KNOW IF THIS A SINGLE VISION RIGHTSPHER-2.00 CYL+0.75 AXIS 125 ADD +2.50 LEFT SPHERE _1.75 CYL +1.50 AXIS 095 ADD +2.50 PLEASE LET ME KNOW WHAT THIS IS SINGLE AND OTHER, THANK YOU

A: We process Single vision, Bifocals, Progressive & Free Form. The prescription info you provided is enough for all kinds of them, and we advise the last three kinds. Thanks.

FrancesPhillips Time: 2017-02-15 16:58

Q: Tracking number LT751857383CN Order number 2170115193602 Order date 15 Jan 2017 No changes in tracking since 18 Jan 2017. Order not yet received. When can I expect my order? It is now a month.

A: Dear customer, we checked it for you, your package is fly to you on 19th/1/2017, tracking No. is LT751857383CN, you know sometimes Logistics information is not updated, don’t worry, your package will coming to you soon, thanks for your understanding. Best wishes

CarmenSantos Time: 2017-02-15 15:12

Q: I received today my cat girl glasses where's my hagar glasses should I be concerned

A: dear customer, you mean you received a package with one pair not two pair,right??

MariePierLavoie Time: 2017-02-15 14:09

Q: I ordered a pair of glasses on 2017-01-18 with the tracking number LT715721357CN,the order is complete but it was send in New Jersey, this is the wrong adress, i am in canada. Can you give me some feedback please?

A: http://www.17track.net/en/track?nums=LM242068097CN，Dear customer,don\'t worry,that\'s the correct No.

JocSanti Time: 2017-02-15 11:01

Q: How much longer do I wait? I ordered my glasses on 1/16? Can I at least know where they are?

A: Dear customer, we checked it for you, your package is fly to you on 21th/1/2017, tracking No. is LT758567598CN, you know sometimes Logistics information is not updated, don’t worry, your package will coming to you soon, thanks for your understanding. Best wishes

MarshaAdams Time: 2017-02-15 09:47

Q: Just checking on my order.

A: dear customer, can you tell me your order No.?thanks

KimAzulay Time: 2017-02-14 18:15

Q: 2170112171335 is my order #. I have not received my glasses....can you track for me?

A: We checked and found that the status of your order is \"2017-02-11 16:43 CNNKGD,China, International item has left originating country and is en route to Canada\".

TiarraHill Time: 2017-02-14 16:50

Q: Where are my glasses???! My tracking order I'd is 81701270711139. I see from your responses that it's the Chinese Spring festival, but that has nothing to do with you sending your orders to the right people and ON TIME. PLEASE RESPOND and tell me when I can expect my order here. Thank you.

A: We checked and found that your order has been shipped out on Feb 5th, and the tracking number is LT794736325CN. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction!input.action.

ScottyTompkins Time: 2017-02-14 15:21

Q: I am wondering on the status of my order and how long I may expect delivery? Order is 2170129195606. Says cargo allocating?

A: Sorry for the delayed delivery, since Free form lenses need customization, they will take much longer time to be ready(about 10 days). Please keep patience. And we have rushed the order for you.

lynda mattson Time: 2017-02-14 14:23

Q: Mattson ordered a pair of glasses on 1-19-17 with an order # of:81701191834542 and was told the order is complete and sent to new jersey, I live in minnesota. On 1-20-17 I ordered another pair of glasses, order# 81701201908092 and can't get any tracking information on this one, am I going to get my glasses?, if not I want a refund.

A: Sorry for that, we made a mistake. For order 81701191834542, the correct tracking number is LT768640876CN. And the status of it now is \"2017-01-26 13:39 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece.\" For order 81701201908092, the correct tracking number is \"LT763352232CN\", and the status now is \"2017-01-23 15:01 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece.\"

TamaraLondon Time: 2017-02-14 13:12

Q: Do you have any idea of when my glasses might arrive? I ordered on January 13. Order #2170113075207. You should REALLY tell people on your website when ordering that it takes over a month to receive the product.

A: We apologize and regret to inform you that the post office always updates the tracking information slowly on the website. Once there are any tracking information updated, you may have received your package. In addition, since it\'s during Chinese New Year，it also caused some delay, please kindly understand.

YeseniaTrujillo Time: 2017-02-14 13:09

Q: Hi, I ordered glasses and they are getting ready to ship and I noticed I put the wrong address. It should be 808 W. Riverside blvd, Rockford IL 61103. How can this be corrected before they get shipped? Thank you

A: We have revised it for you, please take it easy.

yadiratapia Time: 2017-02-14 11:26

Q: ok i think i waited long enough i want my glasses by tomorrow or get me my money back this is rediculous i keep checking with the tracking # & theres no change still showing that is in china WTF?????? LT751873620CN

A: We apologize and regret to inform you that the post office always updates the tracking information slowly on the website. Once there are any tracking information updated, you may have received your package. In addition, since it\'s during Chinese New Year，it also caused some delay, please kindly understand.

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