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AstridHarders Time: 2024-02-23 04:42

Q: I have not received any emails from you, as you stated. My glasses are single vision distance, I don?t know what value you are referring to. Please send them asap and give me the tracking number. It?s been 21 days since I placed the order.

A: Dear Astrid Harders, ok, we will process your order immediately.

AstridHarders Time: 2024-02-22 06:06

Q: It has been 20 days since I placed an EXPRESS ORDER. What happened to my order? Please give me a tracking number. Thank you

A: Dear Astrid Harders, We find that there are add values in your original prscription. Are you sure that you want to order single vision distance glasses ? We sent many emails to you, please contact us as soon as possible.

Wendy Time: 2024-02-18 18:46

Q: I’m trying to purchase the Odella pink heart sunglasses. Do they come in different sizes? I would like a size small, but I see it says large, and nowhere do I see where you can change the size. Also can I order some on a sunglasses lens without a prescription?

A: Dear Wendy, we are sorry to tell you that one frame only has one size on our website. We would like to tell you that you can order sunglasses lens without a prescription. You can fill zero in the sph values.

JanPringle Time: 2024-02-17 09:15

Q: My prescription says "Distance PD:66, Near PD:63" How do I enter that? It's not written as right and left.

A: Dear Jan Pringle, we would like to tell you that you can fill PD value 66 if you order single vision distance glasses or multifocal glasses.

JanPringle Time: 2024-02-15 11:19

Q: The PD on my prescription says "Distance PD:66, Near PD:63." How do I enter that since it's not right and left?

A: Dear Jan Pringle, we would like to tell you that you can fill PD value 66 if you order single vision distance glasses or multifocal glasses.

Terence Time: 2024-02-15 07:27

Q: Trying to order sunglasses with progressive lenses and it won't accept any numbers. Trying to order these with progressive lenses. 8905 Ulyssa Rectangle black glasses20% OFF Ulyssa $28.95 $23.16

A: Dear Ulyssa, please don\'t worry, you can send us the photo of your original prescription so that we can check it for you first.

Patricia Boggs Time: 2024-02-14 16:20

Q: I ordered two pairs of glasses and only one pair showed up to my house. I don’t see where there were two separate shipments. Can someone help me find the details on the second pair of glasses.

A: We are sorry to tell you that we are on a Lunar New Year holiday. So we shipped the completed glasses for you first.

Shawnte Moore Time: 2024-02-14 13:38

Q: I only received one pair of my frames. In my last order. The red ones were missing.

A: We are sorry to tell you that we are on a Lunar New Year holiday. So we shipped the completed glasses for you first.

Tammy Ellis Time: 2024-02-14 13:25

Q: It's been 3 business days since I received an email that my order was sent to processing. Per your FAQ my order should have been shipped by now. Can you give me a status?

A: We are sorry to tell you that we are on a Lunar New Year holiday. We\'ll expedite your order

JOVIE M JASPER Time: 2024-02-14 11:56

Q: 22402021353521 Can you tell me when the rest of my order will arrive? I was only given one shipping tracking number. Thank you!

A: We are sorry to tell you that we are on a Lunar New Year holiday. So we shipped the completed glasses for you first.

BrittanyWinter Time: 2024-02-14 11:52

Q: My glasses came in, but the prescription printed on the package is backwards from the prescription I have on file and I cannot see through my glasses.

A: Dear Brittany Winter, We are sorry to share with you that you made a mistake when you fill in RX in our website. Kindly note we can offer you a $40 coupon on repeat order and we will try our best to shorten the lead time. Thanks so much for your attention and look forward to your repeat order. Best Regards

Alexandria M Williford Time: 2024-02-14 11:06

Q: I ordered three pairs of glasses but only received two in my package. I am missing the adela floral glasses that are supposed to be rose sunglasses. Please advise.

A: About the other glasses, we will ship them to you after our holiday. please don\'t worry, we will try our best to make sure that you will receive your order.

Michaela Baker Time: 2024-02-14 10:18

Q: The Rhinestones on my glasses came off already and there is a scratch in the lense.

A: Dear Baker Michaela ， We are sorry to hear that，please don\'t worry. We will try our best to helpyou. But in order to see which part causes problems，would you please take aphoto of the glasses to show us the problem\'first?

ValerieRoss Time: 2024-02-14 07:18

Q: I have submitted a couple of returns, can you tell me the progress on those please? Valerie Ross

A: We are sorry to tell you that we are on a Lunar New Year holiday. we will try our best to make sure that you will receive your order.

FloresSaray Time: 2024-02-14 06:13

Q: I have not received my order. I paid for express shipping. Order number: 82402041757449 Order placed: 2024-02-05

A: We are sorry to tell you that we are on a Lunar New Year holiday. we will try our best to make sure that you will receive your order

FloresSaray Time: 2024-02-14 01:48

Q: I have not received my order. I paid for express shipping. Order was placed 2024-02-05. Order number: 82402041757449

A: We are very sorry, we are in the New Year holiday, we will expedite your order

JerriHarvey Time: 2024-02-13 23:39

Q: To whom it may concern I haven't received my order yet my order # us 82402060040204 can you please send me tracking information and or delivery status of my order please and thanks

A: We are sorry to tell you that we are on a Lunar New Year holiday. we will try our best to make sure that you will receive your order

Maria Freeman Time: 2024-02-13 15:47

Q: I am missing a pair of glasses from my order. I ordered 3 and I only received 2. My order number is 22401271831273.

A: We are sorry to tell you that we are on a Lunar New Year holiday. So we shipped the completed glasses for you first.

Edward Brewer Time: 2024-02-13 15:20

Q: When are my glasses going to be shipped? It still says processing. Order number is 82402060427336 and the order time was 2024-02-07

A: We are sorry to tell you that we are on a Lunar New Year holiday. we will try our best to make sure that you will receive your order.

Linda Time: 2024-02-13 12:34

Q: Hello i have have purchased glasses from WhereLight before my script has changed and i cannot wear these beautiful glasses anymore can you change the scripts for me so i can still wear them, i just ordered sunglasses with my new script hope you can help me Thank You Linda Ruggiero

A: Dear Linda Ruggiero, If it is very difficult to learn the prescription information, sincerely appreciate you can take a photo of the original prescription with PD and attach it in the email.

MeganM Time: 2024-02-13 12:33

Q: My order number is 82402071646057. I made this order a week ago and paid for express shipping. I haven't gotten any updates on my order at all. Can I get an update please?

A: We are sorry to tell you that we are on a Lunar New Year holiday. we will try our best to make sure that you will receive your order.

Mi Che Time: 2024-02-13 09:25

Q: I have sent two emails with no response regarding my order. This is totally unprofessional. Please refund me my purchase amount. I received cheap glasses. The arms on all 6 pair are extremely flimsy. They literally bend in half. My sister order the same glasses and hers are sturdy. I do not want a discount only a refund or I will be disputing the charge with me financial institution. Order Number: 22401261536595 Amount Payable: USD75.63

A: Dear Mi Che ，We are sorry to hear that，please don\'t worry. We will try our best to helpyou. But in order to see which part causes problems，would you please take aphoto of the glasses to show us the problem\'first?

ChianeBanks Time: 2024-02-13 08:58

Q: My zip code is wrong on my order it should be 35173 not 35235

A: Ok, don\'t worry, we will help you revise your order

Maggie Hall Time: 2024-02-12 18:51

Q: A pair of glasses in my order came broken.

A: Dear Maggie Hall,we\'re sorry about this, can we take a picture of the damage so we can check the source of the problem?

Megan Time: 2024-02-12 18:50

Q: I can’t sign in with my email because I apparently don’t know the password, but I have tried all the passwords it could be and they don’t work. I would normally just fill out the change password thing, but your ‘forgot password’ page won’t send me an email to change my password. I am worried the glasses I want will be sold out before I am able to buy them.

A: Dear Megan，if you have forgotten your password for our website, we can help you reset your password if you need it. You can tell us the name of your favorite glasses and we can check it for you.

TinaMcGlory Time: 2024-02-12 17:45

Q: Order 4 pair of glasses but 1 arrived broken

A: Dear TinaMcGlory ，We are sorry to hear that，please don\'t worry. We will try our best to helpyou. But in order to see which part causes problems，would you please take aphoto of the glasses to show us the problem\'first?

Maria Freeman Time: 2024-02-12 17:23

Q: I'm missing one pair of glasses from my order.

A: We are sorry to tell you that we are on a Lunar New Year holiday. So we shipped the completed glasses for you first.、

DanaMartin Time: 2024-02-12 11:51

Q: One of the pair I purchased is defected how do I exchange it

A: Dear DanaMartin,we apologize for the inconvenience caused by our product, can you take a photo so that we can confirm the source of the problem.

TonjaMuret Time: 2024-02-12 08:00

Q: Paypal added our old address to my order 22402120752260. Can you update our address - I sent and email to the service address, but says you are closed for 16 days for lunar new year

A: Dear TonjaMuret,Please tell us your new address and we\'ll deal with it as soon as possible

Susie Time: 2024-02-11 09:15

Q: Do you have customer service, Where I can talk to someone about placing a order?

A: Dear Susie, please tell me your problem, we will help you.

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