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DebraStoll Time: 2021-02-02 11:23

Q: I sent a message about my order and have heard nothing back. Please advise. These glasses are not to my satisfaction Order # 22101131913119

A: Dear Debra Stoll， We are so sorry to hear this, please don\'t worry, we will help you. Would you please describe the problem in detail ?

EuniceNeves Time: 2021-02-01 14:19

Q: Returns??

A: Dear Eunice Neves, We will help you. Do you mean that you want to return your glasses to us ? Would you please describe your problem in detail ?

Yahsana Brown Time: 2021-02-01 07:40

Q: Good Morning, I would like to order larger size frames but when I try to do so, the site says my PD measurements are too small. (My PD measurements are 28.5 and 29) What can I do so I can purchase the larger frames?

A: Dear Yahsana Brown, Your PD is too small. The big frames can\'t fit you. Please choose small frames Thank you.

Loeke Time: 2021-02-01 07:18

Q: I live in Belgium, do i have to pay customs fees when it arrives in belgium ? From where are the glasses shipped?

A: Dear Loeke, We are located in China. You may have to pay customs fees.

DavidCoppinger Time: 2021-02-01 05:58

Q: PLease confirm that you are making my glasses and when you will ship them

A: Dear David Coppinger, We have finished your glasses. We need to double check your address. Would you please tell us your address in detail ?

GeorgiaRussell Time: 2021-01-31 17:39

Q: hello what does PD mean

A: Dear Georgia Russell, The PD is very important to your vision. We need to make the lenses according to your PD. If you don\'t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

JordanK-J Time: 2021-01-30 22:27

Q: On my prescription from my doctor my PD for each eye says 30.5 but next to it it says "near PD 29.0". Which one do I enter Also there is no AXI listed on my prescription, would it be shown as the fraction multiplier of sph and cyl? (Right eye x20, left eye x170)?

A: Dear JordanK-J, we would like to tell you that 30.5 is the PD for distance glasses and 29.0 is the PD for reading glasses.Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?

RhinaJu Time: 2021-01-29 18:43

Q: Hi, I am trying to order reading glasses for the model Grace. I added the prescription with only the ADD value, and it's saying the lens without the ADD value. Can you advise how to add the prescription for reading? Thanks

A: Dear RhinaJu, Please add the add value to your sph value. If your sph value is -1.00 and add is 2.00, the sph for reading should be +1.00.(-1.00+2.00=+1.00)

doshiasims Time: 2021-01-28 14:09

Q: I am so confused about the option where it asks to select lenses thickness: single vision 1.56 free single vision 1.61 +12.00 single vision 1.67 +32.00 I need you to check her prescription to see ¨is it going to require this¨....I dont know how bad her eyes are. She is 12.00. her doctor has never given us this option before. I need advice. thank you

A: Dear doshiasims, We would like to tell you that the higher the index, the thinner the lenses. If you don’t know what index she used before, you can consult the doctor. Thank you.

Julie Time: 2021-01-28 08:37

Q: Can I order progressive glasses

A: Dear Julie, Yes, you can.

AmberJeffcoat Time: 2021-01-28 07:14

Q: Hello! My glasses say they shipped on the 23rd, but I do not see any updates on the usps website. It just shows that the label was created only.

A: Dear Amber Jeffcoat, We would like to tell you that we have shipped your order out. Tracking is not updated because your package is still in transit. And the tracking will be updated by local USPS office when your package arrives at next facility. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will not be updated until the pacakge arrives at the destination. We will try our best to make sure that you will receive your package. Thank you.

nancybuist Time: 2021-01-28 07:08

Q: I really love the Ann glasses, is there any way to get them in light red? Thank you Nancy

A: Dear nancy buist, Sorry, we don\'t have it in red.

Shelleyann Time: 2021-01-28 00:54

Q: Hi do you ship to the Uk and do you take nhs prescription or is it just private

A: Dear Shelleyann, We can ship to UK by UPS express shipping which costs $18.95. And you can get a prescription from your doctor.

Jane Time: 2021-01-27 17:49

Q: I sent a message 2 day’s ago on an order I tried to place. The total come to $70.00 my gift was for $100.00 I’m thinking that $100. Would not cover the $ 70. I don’t how much more over the $100. It would be. I still have not received an answer.

A: Dear Jane， We are so sorry for this. We will help you. What gift are you referring to ? Do you mean that you have a $100 coupon code ?

EricaAlarcon Time: 2021-01-27 11:21

Q: What lens color would I have to select if I want the lens to be the transition type? I want them to turn real dark when the sun is out?

A: Dear Erica Alarcon, We have photochromic grey and photochromic brown tint. But the photochromic tint can\'t be as dark as sunglasses.

kim Time: 2021-01-27 08:58

Q: I am trying to place an order but it's not letting me add my pd number

A: Dear kim, if you can\'t enter your PD, please choose a smaller frame instead. If the frame is big, it can\'t fit your PD.

Helen Time: 2021-01-27 07:57

Q: Was wondering if you cosmetically reduce the lenes on high prescriptions? My prescription is high and I have the lens size dramatically reduced because I dont want to wear very thick lenses Is so what is the price range for this service?

A: Dear Helen, We would like to tell you that the higher the index, the thinner the lenses. We have Mid-High Index 1.55 Free, High Index 1.61(Thin)+$14.95,Super High Index 1.67(Thiner)+$35.95 and Ultra High Index 1.74 (Ultra thin)+$80.00

Chelsy Time: 2021-01-27 05:01

Q: I’ve had my glasses for a month. I was taking my glasses off and they broke right on the nose, what’s your return Policy or what can I do about my glassses?

A: Dear Chelsy, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

JeanCross Time: 2021-01-26 22:32

Q: I'm trying to check out and can't get from my cart to check out . . . 4 glasses $71.90 Jean Cross

A: Dear Jean Cross, Would you please take a screenshot of your cart and send it to us ?

Jason Time: 2021-01-26 21:30

Q: Hello! Of the glasses I received, one pair is too small for my head, and one pair makes me dizzy when I use it for more than a few minutes. Are you able to help? Thank you!

A: Dear Jason，We are so sorry to hear this, please don\'t worry, we will help you. Would you please tell us which pair is small ? And which pair makes you dizzy ? Would you please take a photo of your prescription and send it to us ?

NialaTerrellMason Time: 2021-01-26 19:55

Q: Hi, I ordered the pair called 97569 and one of the arms (temple frame) broke. I tried to glue it but it doesn't work. Can I order a replacement arm?

A: Dear Niala TerrellMason, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

ElisaJohnson Time: 2021-01-25 17:10

Q: Order ID: 22101132119300 I’ve made a mistake on the zipcode when submitting my order, who can I dispute this with?

A: Dear Elisa Johnson, We checked the tracking. Your order was returned to us. And it is in transit. Would you please tell us your correct zip code and address ? We will resend the package to you when we receive them.

Jenea Hutchinson Time: 2021-01-25 14:25

Q: My glasses says delivered and left with an individual today at 5:20 pm. and I do not have them. What can I do?? Please help.

A: Dear Jenea Hutchinson, Would you please check your mailbox first ? And please don\'t worry, we promise that we will solve your problems. If you didn\'t find them in the mailbox, would you please contact the local USPS office first? If they also can not find your package, would you please get a statement from USPS to state that you have not received the package? And Please take a photo of the statement and attach it in the email. Please contact us as soon as possible. We are looking forward to your feedback. Thank you for your understanding and support.

CjKy Time: 2021-01-22 18:11

Q: Hello- My left and right PD are 29 and 29.5 (so 58.5 total), but for the frames I want, the PD starts at 64. Is there a way for me to order them?

A: Dear CjKy, We are so sorry for this. We recommend you choose other frames. Thank you.

Abigail Curtiss Time: 2021-01-21 09:58

Q: Hi, my glasses are verifocals. Do you do those as I’m not sure how to order otherwise.

A: Dear Abigail Curtiss, We offer progressive glasses. You can choose a frame you like and choose progressive lenses. www.wherelight.com

Anna Time: 2021-01-21 08:22

Q: In my most recent purchase. The Nose pad fell off of HT-1013. Looks like the screw is missing. Is there a way to get some extra screws from you?

A: Dear Anna, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

DavidCoppinger Time: 2021-01-20 02:06

Q: will you lease confirm that you are now making a new pair of glasses following the failure of UPS

A: Dear David Coppinger, We can remake the glasses for you. Would you please tell us your correct address ?

angiesams Time: 2021-01-19 20:31

Q: How do I send a pic showing that glasses in ordered were too small for my big head??

A: Dear angiesams, Would you please tell us your order number ? We will help you.

Nancy Hawkins Time: 2021-01-19 18:53

Q: Do you have just readers?

A: Dear Nancy Hawkins, yes, we do. You can choose single vision reading glasses.

GinaPatterson Time: 2021-01-18 15:41

Q: One of my favorite pair has a lens that is cracked (my fault, not yours). What is your process to replace the lens?

A: Dear Gina Patterson, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

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