Buy Prescription Glasses Online at Affordable Prices

LanieGandy Time: 2021-03-18 13:58

Q: Hello, I just placed my first ever order with you and it says that the order is unpaid and asking me to check my prescription and pay again...but the money already came out of my bank and I got a PayPal confirmation that it went through. I would just like to confirm that my payment went through please? My order number is 82103181349044 Thank you

A: Dear Lanie Gandy, Please don\'t worry, we have received your payment.

elainehenry Time: 2021-03-18 11:32

Q: My order is over $69. Why am I not receiving free postage to the United Kingdom??

A: Dear elaine henry, We are sorry to tell you that Free shipping on $69.00+ is only for United States/Canada area temporarily. Thanks for your understanding.

Clara Time: 2021-03-18 06:36

Q: Hello my name is clara about two weeks I bay 4 pairs of glasses but the glasses are regular I can’t reed with the glasses I baying single reading but the glasses you send me is regular I don’t want glasses regular I want my glasses for reading what can I do can you explain to me I am very disappointed with that

A: Dear Clara, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of your original prescription and send it to us ?

AnnieVernon-Cwik Time: 2021-03-17 19:19

Q: hi I have an order and a tracking number but the glasses haven’t made it to the post office I guess and I’m afraid that they got lost. tracking is 9400116902368877528628

A: Dear AnnieVernon-Cwik, We would like to tell you that we have shipped your order out. Tracking is not updated because your package is still in transit. And the tracking will be updated by local USPS office when your package arrives at next facility. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will not be updated until the pacakge arrives at the destination. We will try our best to make sure that you will receive your package. Thank you.

Claudia LoveMair Time: 2021-03-17 13:37

Q: Hello. You asked me what the problem is with the frame I need to return. Not only is it too small, it’s uncomfortable, like at the bridge of the nose. It’s heavier than the other pair I purchased. I don’t want a refund. I’d like a pair of glasses that work for me. I hope you can accommodate this request. I’m happy to return them to you. They’re in perfect condition.

A: Dear Claudia LoveMair, Which pair of glasses has problem ? We will help you.

LeahGriffin Time: 2021-03-17 08:38

Q: Can check my order to make sure I’m ordering it correctly before I place the order.

A: Dear Leah Griffin, What can we do for you ?

Claudia LoveMair Time: 2021-03-16 09:02

Q: What is your return policy, please? The glasses I purchased hurt my face. I can’t wear them. Please help.

A: Dear Claudia LoveMair, We are so sorry to hear this, please don\'t worry, we will help you. Would you please describe the problem in detail ? Do you mean that the frame is defective ? If so, Would you please take a photo of the glasses and send it to us ? Or do you mean that the frame is too small ?

TracySkinner Time: 2021-03-16 05:37

Q: I ordered a pair of glasses and the frame broke

A: Dear Tracy Skinner, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

BernitaThomas Time: 2021-03-16 04:24

Q: , I have I have placed an order with you guys before I need to update my email and phone number is it possible for you to pull up my past account I'm still at the same address

A: Dear Bernita Thomas, We would like to tell you that you can use your new email address to register on our website.

Donnajean Summerall Time: 2021-03-14 22:06

Q: I ordered two pair of glasses both with same prescription and one pair is wonderful , the other pair the prescription is off and I cant see out of .

A: Dear Donnajean Summerall, We are so sorry to hear this, please don\'t worry, we will help you. Would you please tell us which pair is off ?

Ariana Time: 2021-03-14 18:10

Q: Hi, does this site offer gift cards?

A: Dear Ariana, Sorry, we don\'t offer gift cards.

RobinHackney Time: 2021-03-14 03:51

Q: I have 2 pair of cat eye glasses that I would like to have free form progressive lens in. Plus a pair of butterfly also. I honestly have been trying over a week to get the prescription put in with no luck. I am a 59 year old disabled woman. I need help. If I can up load the script can you please enter the information for the lens??? Since the are buy one get one. I will get another pair. Thank you.

A: Dear Robin Hackney, Please place an order and leave a note that you need help with your prescription. And please send your prescription to us. We will help you. Thank you.

JessicaCallahan Time: 2021-03-13 10:13

Q: Is there a way to get my new prescription in my other frames ( from you). Just need new lens. TY!

A: Dear Jessica Callahan, Sorry, we don\'t sell lens separately. Thanks for your understanding.

Emily Time: 2021-03-12 22:34

Q: How can I select blue light lenses with no prescription?

A: Dear Emily, Please choose blue light lenses and enter 0.00 as your prescription.

Catherine Gil de Lamadrid Time: 2021-03-12 07:30

Q: Hello! My pair off glasses frame chipped right where the the small screw is inside the nose part of the frame. Is there a warranty? Can I have them change for another one?

A: Dear Catherine Gil de Lamadrid, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

TanyaGalloway Time: 2021-03-11 14:41

Q: I love my glasses, but some are making me nauseous and making me feel dizzy. I think it might be the PD as my prescription is correct. What can I do?

A: Dear Tanya Galloway，We are so sorry to hear this, please don\'t worry, we will help you. Would you please tell us which pair makes you feel dizzy. And would you please tell us your correct PD ?

SW Time: 2021-03-11 11:09

Q: My order says it was shipped but the tracking number says it is still awaiting the package. Is it normal for my order to be in the "pre-shipment" phase for longer than a week?

A: Dear Sabrina Winter, We would like to tell you that we have shipped your order out. Tracking is not updated because your package is still in transit. And the tracking will be updated by local USPS office when your package arrives at next facility. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will not be updated until the pacakge arrives at the destination. We will try our best to make sure that you will receive your package. Thank you.

RenaWertBostwick Time: 2021-03-10 12:45

Q: Hello, I noticed that you offer Photochromic lenses. Would I be able to have this with my prescription and standard bifocals. Thank you, Rena

A: Dear RenaWertBostwick, Yes, you can choose bifocal lens and choose Photochromic lens tint.

Lotta Time: 2021-03-10 00:20

Q: Hi, I placed an order 11 days ago now, and the shipping status still says "cargo allocating" - please can you confirm that my parcel isn't lost. Order number: 22102271610487

A: Dear Lotta, We would like to tell you that your glasses are still in processing. We haven\'t shipped. But we will ship them in this week. And we will email you a tracking number. Please don\'t worry.

Irma Time: 2021-03-09 18:54

Q: My coupon code is not working.

A: Dear Irma, Would you please tell us your code ? We will help you.

AdrienneHeskett Time: 2021-03-09 16:36

Q: Can’t find the check out after I have chosen my glasses.

A: Dear Adrienne Heskett, Would you please take a screenshot of your cart and send it to us ? We will help you.

AUDREYHARRELL Time: 2021-03-09 16:23

Q: I would like to know the delivery date for my eyeglasses. Will it be FedEx, United Parcel or U.S. Mail? Thank you, Audrey Harrell

A: Dear AUDREY HARRELL, We have shipped your order via USPS. The tracking number is 9400116902368877430129. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877430129

Jennifer Time: 2021-03-09 13:13

Q: I have a fairly strong prescription. When I try to enter my PD the options are not available. Does this mean my prescription cannot be filled for theses frames? Or is this just a system glitch? I have tried several frames with the same outcome.

A: Dear Jennifer, If the PD is not available, that means the frame can\'t fit your PD. You need to choose smaller frames.

Paula Time: 2021-03-09 05:11

Q: Hi, I’m trying to order the 1.74 lens but I’m not getting that option. How do I choose that?

A: Dear Paula, Please don\'t choose Single Vision (premium) at first step. Then you will see 1.74 lens at step three.SELECT LENSES THICKNESS

KLynBaker Time: 2021-03-07 21:33

Q: I can't select polarized lenses when I attempt to order bifocal sunglasses. Do you offer these?

A: Dear KLyn Baker, Sorry, we don\'t offer these.

HillaryClark Time: 2021-03-06 22:00

Q: I have quite a few points racked up. What is the usd equivalent of 1 point?

A: Dear Hillary Clark, 100 points can be used to offset $1

VictoriaMaranon Time: 2021-03-06 12:55

Q: When I try to confirm lens type it is asking for PDs. I don't know what that is. I uploaded my RX.

A: Dear Victoria Maranon, The PD is very important to your vision. We need to make the lenses according to your PD. If you don\'t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

Ashley Jackson Time: 2021-03-05 23:57

Q: I need my glasses to be able to see close up and far away, but when ordering it gives me the option to choose only one. Can you help me understand the correct option to choose?

A: Dear Ashley Jackson, Please don\'t choose single vision glasses. If you want bifocal glasses, please choose Bifocal With Line. If you want progressive glasses, you can choose Progressive or Free Form. Thank you.

Charlotte Time: 2021-03-05 23:17

Q: How do I know my PD for reading glasses?

A: Dear Charlotte, If your distance PD is 62.0, your reading PD should be 59.0.

Isabel Allende Time: 2021-03-02 10:58

Q: Hi I want the one free pair but I dont see the choice

A: Dear Isabel Allende, please choose 2 pairs of glasses on our website. Please enter the bogo code when check out. Please note that all coupon codes could not be applied to discounted glasses and accessories.

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