Consulting Servive Center

A: Dear Symphony Jones, if you do not want to use Paypal, you can use credit card, it\'s ok.

A: Dear Robin Dubbert, what do you mean switch from checking out the men\'s frames ? do you mean the Try on feature ?

A: Dear Maria, we are sorry to tell you that we don\'t make tri-focal progressive lens.

A: Dear Yvette Sparks, we have made changes for you, please don\'t worry about it.

A: Dear Dixie Larson, we would like to tell you that it will take 20 days to be processed since we are having a holiday now, thank you for your understanding.

A: Dear April Brooks, yes, the free from lens has no line.

A: Dear Mandy Spooneybarger, we would like to tell you that we shipped your order on Jan. 12th and the standard shipping usually takes 30-45 BUSINESS days, you should expect to receive it soon, your understanding will be greatly appreciated.

A: Dear Donnelle Wheeler, we will try our best to solve the problem for you, would you please take a photo of your prescription and attach it in the email so that we can check it first ?

A: Dear Tabitha Hernandez, we would like to tell you that you can leave a note to let us check your prescription and attach your prescription in the email.

A: Dear Gloria, we are so sorry for the inconvenience,we cannot search your order with this email acct, would you please tell us your order number and take a photo of your prescription and attach it in the email so that we can check it for you first ? we will try our best to solve the problem for you.

A: Dear Laura Barry Johansen, we would like to tell you that we also have a suggestion of lense thickness when you choose the index, the index higher, the lenses thinner.

A: Dear Suzette Sharif, you can send it to our email :service@mail-wherelight.com and please describe the problem in detail in the email.

A: Dear Delicia Askew, we have made changes to your order, please don\'t worry about it.

A: Dear Amanda Stumpf, after we ship your order, we will send you a tracking number, please don\'t worry about it.

A: Dear CynthiaColes, you can click here to check :https://www.wherelight.com/faq.php?faq=after

A: Dear Rachel Crenshaw, we would like to tell you that the frame only has no lens. It’s only a frame with plastic lens , not real lens.

A: Dear Rebekah, we would like to tell you that you can check the picture to choose the color you want, select lenses tint, only the photochromic brown and photochromic grey will be gradient, other colors are only tint, not transition.

A: Dear Wendy Whittington , we would like to tell you that you can leave a note to tell us the correct PD, and we will try our best to customize the lens to fit your PD, if we still cannot fit your PD, we will let you konw.

A: Dear Janice Robinson, we would like to tell you that each frame has its minimum PD value, if you cannot add your PD, please choose another smaller frame instead, if you have any problem, please feel free to contact us.

A: Dear Dana Henson, we would like to tell you that you can use your email account and password to log in your account on our website, and your order number is 81902010534000, it will take 6-14 BUSINESS DAYS since you chose USPS, if you choose UPS, it will only take 3-5 BUSINESS days.

A: Dear Ms I, yes we do offer this, it is called photochromic on our website.

A: Dear Jori Johnson, we would like to tell you that our holiday will end on Feb 13th, and we will process the orders as soon as possible, but we cannot make sure that your order will be shipped on Feb 15th, thank you for your understanding.

A: Dear Kristy Merryman, we have made changes for you, please don\'t worry about it.

A: Dear Trish, we would like to tell you that if you want use the 25% off, you can choose discounted glasses, you need to choose glasses of original price.

A: Dear Dhanya Asher , we would like to tell you that your order is in transit, the tracking shows that 2019-01-23 20:03 Origin Post is Preparing Shipment -> We have received notice that the originating post is preparing to dispatch this mail piece. 2019-01-23 20:03 CHINA, NANJING EMS, Processed Through Facility since you choose the standard shipping, it is a little slow, but we are sure that it is on the way to your country, please don\'t worry about it.

A: Dear Krista Peters, we would like to tell you that the total cost of your order is $53.8, but we only charged you $42.09, would you please check your card again?

A: Dear Hattie Lee, we would like to tell you that your order is in processing now, your patience and understanding will be greatly appreciated.

A: Dear Susan Reynolds , you can send the picture to our email :service@mail-wherelight.com

A: Dear Claire Coleman ， you can measure it yourself with a millimeter ruler. Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate. You click the link to check picture: https://www.wherelight.com/faq.php

A: Dear Cora Perry，we are sorry for the delay, we will try our best to solve the problems and make sure that you can receive your glasses, please do not worry. Your package is still being delivered.The update of the tracking information has a little bit slow. And concerning your case, you are advised to wait one more week. Your patience and understanding will be greatly appreciated.