Buy Prescription Glasses Online at Affordable Prices

Theresa Time: 2019-01-17 20:46

Q: Hi would you please cancel this order I put in the wrong prescription. Thank you so very much. 2190117193010

A: Dear Theresa, we can make changes for you, would you please tell us your correct prescription, or you can take a photo of your prescription and attach it in the email : service@mail-wherelight.com

LaJuneBoyd Time: 2019-01-17 18:54

Q: I just ordered from you all during the 30% off + free gift. I didn't add it to my cart when I ordered. Will I still receive it?

A: Dear LaJune Boyd， we will add a gift to your order.

LiaB Time: 2019-01-16 19:38

Q: I just placed an order but needed to add apartment # on shipping address. Can I still update?

A: Dear Lia Balls, please tell us your info and we will make changes for you.

Michelle Herron Time: 2019-01-16 12:06

Q: Just got my glasses in the mail and the lense is broken .....how do I go about getting a replacement? I have a pic but can’t see how to upload it.

A: Would you please send the picture to our email : service@mail-wherelight.com .

KorinneZimmerman Time: 2019-01-15 23:45

Q: I just placed my order and realized I forgot to add the gift package to my cart. Is there any way I can add it to my order?

A: Dear KorinneZimmerman，Don\'t worry. We will ship your package with the gift package together.

AllyM Time: 2019-01-15 22:18

Q: I received voucher coupons brought the black friday promo and have not used them but when trying to use them today it says they’ve already been used. what can i do to get my credit??

A: Dear customer, we have issued a new coupon and we will send the code to your email.

LethiaStewart Time: 2019-01-15 19:13

Q: On your website, I don't see where one can upload their picture and place frames on the picture. This will allow to see how the eyeglasses will look and enable to purchase the right size frames. Will you please update your system so it can do it? It will be helpful.

A: Dear Lethia Stewart, thank you for your advice, we will improve our website step by step, thank you !

Patricia Vasquez Time: 2019-01-14 15:54

Q: Why isn't my order eligible for 30% discount??

A: Dear Patricia Vasquez, we would like to tell you that you need to enter the code new30 to get 30% off.

Kelly Peterson Time: 2019-01-14 15:45

Q: Do you have a store or do I order off of the internet? Thank you. Kelly Peterson

A: Dear Kelly Peterson, we only sell online, our website is www.wherelight.com, please feel welcome to order on our website.

Janice Time: 2019-01-14 05:53

Q: Do I have to give a PD number? Would the doctor measure that for me?

A: Dear Janice, we would like to tell you that PD is important and you can ask doctor to measure it or you can measure it yourself with a millimeter ruler. Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

AneenSkandar Time: 2019-01-12 20:29

Q: My order total was $28.58 but when I entered my credit card info and completed my order it says my card will be charged for $37.85. Why is this??? Please help.

A: Dear Aneen Skandar, we would like to tell you that the total cost of your order is $37.85, but you have the NEW30 discount, so we only charged you $28.58.

Tyanna Benson Time: 2019-01-12 17:11

Q: I have ordered from yal several times, as of recently every pair I select even pairs I currently own that I cannot seem to order in a different color because my 31. Right and my 31. Left are a barrier, why is this happening and how do I get around this??

A: Dear customer, we would like to tell you that we are improving our website, each frame has its minimum PD so that the glasses can be processed correctly, would you please choose another frame instead ? If you do not want other frames, you can choose the minimum PD and leave a note to tell us your correct PD, we will try our best to process your glasses.

KeriBrooks Time: 2019-01-12 08:12

Q: Can any frames be made into sunglasses ?

A: Dear KeriBooks， we would like to tell you that sunglasses can only be made by the frame of sunglasses.

JanArnold Time: 2019-01-09 14:21

Q: Trying to order. The site wont load past prescription. When I try to add, prompt keeps saying "choose thickness", but site wont let me.

A: Dear Jan Arnold, please try to re-login your account again, then in the step 1,choose the type of lens first. In the step 2, you can choose your prescription in Select your prescription.

RuthWarner Time: 2019-01-09 12:02

Q: I have tried to purchase 3 different eyeglasses at 3 different times today. I receive a message that PayPal payment would not go thru and to select a different form of payment. I have used PayPal with you on previous orders with no problem. I did contact PayPal and there is no problem on their end. Do you no longer accept PayPal? What is the prolem?

A: Dear Ruth Warner, we are sorry for the inconvenience brought to you. Could you please take a screenshot and email it to service@mail-wherelight.com so that we can check it for you first?

Arelis Malave Time: 2019-01-09 09:33

Q: I want to add some features to the prescription. Like blue light protect and polarized, how can I add as much as I want?

A: Dear Arelis Malave, we would like to tell you that you can choose functional lens. In the functional lens, you can choose Blue Light or Polarized.

JoAnna Time: 2019-01-09 08:40

Q: Are you able to put prism lenses in my prescription?

A: Dear Jo Anna,we would like to tell you that you can add your prism in your prescription.

alissaSalazar Time: 2019-01-08 02:58

Q: I have purchased multiple pairs of glasses from you and they all work fine. I'm going to re order with my new rx and most of thr glasses will not alloe me to order bc of my pd, even though I have already purchased the same glasses before. Whats up with this? Very frustrating

A: Dear Alissa Salazar , we have to tell you that we have made changes on our website and now each frame has its minimum PD so that the glasses can be processed correctly. Please choose another smaller frame instead.

Delsey Avery Time: 2019-01-07 16:15

Q: I was told to contact you all because of price difference. What's the difference?

A: Dear Delsey Avery，We would like to tell you that if you choose progressive, you have to pay us extra $11 for the price difference. If you choose Free Form(No line), you have to pay us extra $26 for the price difference.

ceceliacarrillo Time: 2019-01-06 22:55

Q: A few frames I like say my PD of 61 is too small. How far off my PD. Number can I go up to? Would 72 be too far off?

A: Dear Cecelia Carrillo, we have to tell you that we have made changes on our website and now each frame has its minimum PD so that the glasses can be processed correctly. if the PD is 61, but you enter it as 65, it might caused problems of your vision. Please choose another smaller frame instead.

ReneeMarshall Time: 2019-01-06 12:50

Q: how do I change/edit my prescription?

A: Dear Renee Marshall, we would like to tell you that you can tell us the information you need to change and we will change it for you.

Shari Time: 2019-01-06 12:27

Q: When I input my prescription, I want single vision lenses, not bi-focal. My prescription is written for bi-focal. It says add 2.0 for each lense. Can I just leave off the add? Thank you.

A: Dear Shari, we would like to tell you that if you want single vision lenses, you can leave off the Add. If you still have problems, please feel free to contact us.

CarrieNemo Time: 2019-01-06 07:40

Q: I have my pay pal account number it's 1339354479549540899 and my email address is carrienemo696@yahoo.com I spoke with pay pal and that's the number she gave me for my account number..

A: Dear Carrie Nemo, we are sorry for the inconvenience brought to you. We have made changes to your order. And we have received your money. We will process your glasses immediately.

CarrieNemo Time: 2019-01-06 07:21

Q: Good morning Phyllis my total PD is 33 please pass this information on to Nancy and my pay pal account is CNemo 754 or Carrie Nemo and my email address is carrienemo696@yahoo.com but the money is there for the tint..

A: Dear Carrie Nemo, we are sorry for the inconvenience brought to you. We have made changes to your order. And we have received your money. We will process your glasses immediately.

Pat parsons Time: 2019-01-06 06:40

Q: Do you offer translation lenses?

A: Dear Pat parsons, we would like to tell you that our website can offer transitions lenses. If you still have problems, please feel free to contact us.

Daun Time: 2019-01-05 18:40

Q: Do you ship to Canada?

A: Dear Daun,we would like to tell you that we can ship to Canada.

CarrieNemo Time: 2019-01-05 08:11

Q: Good morning, Nancy this is Carr Nemo my PD in my eyes is a 33 I called my eye Dr..

A: Dear CarrieNemo,you mean that both PD of your eyes are 33.Or the total PD is 33?

CarrieNemo Time: 2019-01-04 20:13

Q: Hello Nancy this is Carrie I sent the money to pay@wherelight.com. I had to redo it I had the wrong pal account for you'll.

A: Dear Carrie Nemo, after you pay money , please inform us and tell us the email address and name of your paypal account, and we will check it for you immediately.

KatherineBarton Time: 2019-01-04 13:04

Q: what is different about the premium coating?

A: Dear Katherine Barton, it is also anti-glare and anti-scratch coatging, but is better than common one.

CarrieNemo Time: 2019-01-03 19:40

Q: The number I got off of my pay pal account is U -55461863YO7396540

A: Dear Carrie Nemo, we have to tell you that it is not a paypal account, would you please tell us the email address and name of your paypal account so that we can search?

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