Buy Prescription Glasses Online at Affordable Prices

ALIGR Time: 2019-03-09 03:16

Q: I'm just seeing in another response to one of your customers that it takes 20-30 business days and that isn't what you state on your website, it says up to 14 business days. How long does it take to just receive the glasses without prescription?

A: Dear ALIGR, if you are located in USA, it will only take 6-14 business days, other country will take 20-30 business days by economic shipping. UPS which cost $18.95 will only take 3-5 business days.

Alison Time: 2019-03-08 14:49

Q: It says my order has been shipped but when I check the status it says it's waiting for the package. Which is it? Thanks

A: Dear Alison, we just shipped your order yesterday, it is in transit to USA now, when it arrives, the tracking will be updated.

NiaJones Time: 2019-03-08 13:15

Q: Somehow, you left off the apartment number on my last shipment. I got the one before with no issue. tracking number 9400115902368877074586 Showing it was returned to Cary, NC the address should read 16680 Blackjack Oak Ln Apt 103 Woodbridge, VA 22191 Please resend my package as soon as possible.

A: Dear Nia Jones, we have changed your address and we will resend it after we receive it.

karivorst Time: 2019-03-08 04:33

Q: I know what my size glasses I wear by the numbers on the temple. 48-16-132. I want to know with your frames,the pictures shown are they the actual frame as it has numbers on the temples. I just want to know if I should go by the temple numbers or by your measurements. It makes a difference when you have a measurement of size bridge one number and the frame on the temple has another number for the bridge. I need to have a 15-16 bridge and not bigger or they fall of my face. Thanks

A: Dear karivorst, you can check the measurements, the measurements should be more accurate.

karivorst Time: 2019-03-07 03:10

Q: I have a question in regards to the size of the frames...there is measurements to the size of the lens, bridge, temple etc, however, there are numbers on the temples of the frames when you look at them...what measurements do you go by because they are different? Thanks

A: Dear Customer, we use millimeters. you can measure the frame you are wearing now, then you can choose the similar size on our website.

Amanda Rivera Time: 2019-03-06 18:29

Q: I order my glasses every year with you but for some reason I've been having trouble finding glasses that fit my PD of 28.0 for both eyes. Every single glasses I choose say the same "these glasses do not fit your PD" I'm getting really frustrating. Am I doing something wrong.

A: Dear Amanda Rivera, you can leave a note to tell us your correct PD and we will make changes to your order.

LauraM Time: 2019-03-06 05:47

Q: Your shipping department did not put the apartment number on my package and now it's been returned to sender. How do I contact someone to get the item reshipped with the correct address?

A: Dear LauraM, do you mean your order 81901160507111 ? But the tracking shows it was delivered at the mailbox. please email us to describe the problem in detail. service@mail-wherelight.com

CarolynTyree Time: 2019-03-05 16:30

Q: I accidentally hit refund button but I DO NOT want a refund. I am looking forward to receiving my glasses. Sorry about that. Carolyn

A: Dear Carolyn Tyree, OK, we will ship your order as soon as possible.

DianaRubio Time: 2019-03-05 07:31

Q: I’m try to purchase some glasses I’ve order before but now it’s saying my PD is to small for the frames

A: Dear Diana, you can leave a note to tell us your correct PD and we will make changes to your order.

monica Time: 2019-03-05 00:19

Q: what is ADD value? I want to get the Oliver style with my perscription but cant figure out how

A: Dear monica, if you want single vision, there is no need to add ADD value. you can take a photo of your prescription and attach it in the email :service@mail-wherelight.com

Gina Time: 2019-03-04 12:23

Q: I am trying to reset my password, but the link you sent goes nowhere.

A: Dear Gina, we have reset your password and we will send it to your email, please check your email.

Fernanda Jimenez Time: 2019-03-04 11:54

Q: Trying to place an order and it when take PD

A: Dear Fernanda Jimenez, do you mean that you cannot fill in your correct PD value ? If so, you can leave a note to tell us your correct PD.

Simone Time: 2019-03-04 11:38

Q: What's in the premium coating? How different is it from the anti glare, anti scratch?

A: Dear Simone, We would like to tell you that it consists of the functions of Anti-Scratch, Glare, Waterproof stain and Oil-resistant.

DeborahGoodwin Time: 2019-03-03 13:24

Q: how do i change PD from 63 to 65

A: Dear Deborah Goodwin, we have checked your order, you entered PD as 65 in your order, don\'t worry, it is correct.

Candy Time: 2019-03-03 08:38

Q: Trying to order a 2nd pair at 50% off and it won’t let be go back to eye glasses

A: Dear Candy, you need to order two pairs in one order, the 2nd pair will have a 50% off automatically by our system.

bevrayner Time: 2019-03-01 13:07

Q: want to re order glasses for Jim Rayner can I see all my prior orders??

A: Dear bevrayner,we would like to tell you that you can find all your prior orders in your account.

Kristin Betthauser Time: 2019-03-01 10:59

Q: Can you please tell me when my order will ship? I have yet received information about my order but payment was taken from my account.

A: Dear Kristin Betthauser, we have checked it for you and would like to tell you that your order is still being processed now but we have rushed it for you, we will ship the glasses to you soon. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

Marylou Time: 2019-03-01 05:36

Q: I have a small face and a heavy precipitation, really hard to find, what do you have?

A: Dear Marylou,we would like to tell you that if your prescription is very heavy, you can choose Ultra High Index 1.74 lens. We suggest you to choose the frame#97329. If you don\'t like it, you can choose other frame you like. And each frame is marked the size on our website.

KammaraPoole Time: 2019-02-28 10:03

Q: My prescription pd reads multiple numbers. For the right eye distance pd 33 and near pd 31.5, and the same for the left eye. I'm not sure how this should be entered when ordering my glasses.

A: Dear Kammara Poole, we would like to tell you that if you want to choose single vision reading lenses, you can fill your near PD. If you want to choose single vision distance lenses, you can fill your distance PD. If you want to choose single vision computer lenses, you can fill your near PD. If you want to choose Multifocal lenses, you can fill your distance PD.

Donna Time: 2019-02-27 11:35

Q: Do you do bifocal readers , clear on top and reader on bottom so they can be worn all the time ?

A: Dear Donna, we have answered your question via email.

Teresa Time: 2019-02-25 20:14

Q: Do you take Insurance?

A: Dear Teresa， We would like to tell you that we don\'t take Insurance.

Trinity Time: 2019-02-24 19:07

Q: Hi, I've never ordered from your website and the glasses I have now are my first pair. What are the different sizes and how do I know which size is mine?

A: Dear Trinity, we would like to tell you that you can measure the size of your frame which you are wearing. Then you can compare with the size of frame in our website and choose a frame which fit you well.

Rachel Time: 2019-02-24 19:03

Q: Do you have transitional lens, I am trying to submitt an order with transitional added to the lens

A: Dear Rachel, we would like to tell you that we have photochromic grey and photochromic brown .

MaryPrestigiacomo Time: 2019-02-23 07:03

Q: When I put in my prescription, it says to add PD value and there isn't one on prescription. It will not let me continue.

A: Dear MaryPrestigiacomo, If there is no PD in the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler. Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

Lauren Elder Time: 2019-02-23 05:33

Q: Hi I can't work out my prescription (UK) please can you give me an email address and I can send you it?

A: Dear Lauren Elder, our email address is service@mail-wherelight.com

Alexi Time: 2019-02-22 16:05

Q: I just need readers 2.5. I dont know what those letters mean.

A: Dear Alexi, you can email us your prescription so that we can check it and tell you how to place an order.

ROMOLIAHAMPTON Time: 2019-02-22 01:16

Q: I have not received my two pairs of eye glasses. The eye glasses were ordered and payed for on January 19,2019 and I still have not received them. I would like a refund for the two pairs of eye glasses that I purchased and paid for. Sincerely, Romolia Hampton

A: Dear Romolia Hampton, We have checked your order and we need to check the prescription with you. Would you please take a photo of your prescription to us?

QvanaaGardere Time: 2019-02-20 18:29

Q: Hi! Do you ship to Seoul, South Korea? Best, Q

A: Dear Qvanaa Gardere, yes, we can ship to Seoul, but you need to choose UPS shipping.

Theresa Time: 2019-02-20 18:04

Q: I wear a over the counter 3.50 how do I order

A: Dear Theresa, you can email your prescription to us : service@mail-wherelight.com , we will check it and tell you how to order.

RebecaRosario Time: 2019-02-17 19:53

Q: I was told the frame I purchased is out of stock and to contact you. Please advise on what I need to do to get another pair, or the same pair of frames I ordered. Thank you.

A: We are sorry to tell you that the frame#97320 is not available in tortoiseshell, we only have it in red, blue, pink, black, white, would you please tell us if you want one of them? If not, please go to choose another frame which price is around $26.95 and tell us the frame number and color so that we can make changes for you.

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