Consulting Servive Center

GeorgieCameron Time: 2018-09-04 15:28

Q: I need to amend one of the lenses on an order I’ve placed in the last five minutes

A: Dear customer, please tell us what changes you want to make as soon as possible so that we can make changes for you.

Enola Hicks Time: 2018-09-04 08:21

Q: Hi Im looking for a pink nerd frame can you help????

A: Dear customer, you can provide us with a photo of a similar frame so that we can check it for you.

TaquilaDavis Time: 2018-09-04 06:45

Q: Do you sell Glasses for small face

A: Dear customer, we would like to tell you that we have listed the detailed measurements of all our frames on our website, would you please go to our website to check and choose a suitable frame.

Fiona Kleinschmidt Time: 2018-09-04 06:25

Q: Hi. I just placed Order No. 81809040617550. Can you please make sure that the parcel is sent to the address on my profile and NOT the address on my PayPal account. Thank you.

A: Dear customer, we have sent an email to you about your shipping address, please double check it.

MariahHeck Time: 2018-09-04 06:14

Q: I have received my orders and have issues with the prescriptions for 2 of the pairs. The Sophia and the Adele are not correct in the prescription. Would you accept an exchange if I mail them back?

A: Dear customer, concerning your case, you are advised to take the glasses to a local optical shop for inspection and provide us with formal inspection result so that we can see what is the problem and if the glasses are made incorrectly by us, we will remake the glasses for you at no additional cost.

Jen Time: 2018-09-03 19:07

Q: Hi there, are you going to get the izabella frames back in stock in the purple?

A: Dear customer, we have restocked this frame and please check it on our website later.

Jackie Harding Time: 2018-09-03 11:43

Q: I’m based in the UK but really want a pair of your fabulous glasses- would you be able to put my prescription in because I have varifocal lens ? Thanks Jackie

A: Dear customer, we have to tell you that we only have bifocal, free form and progressive.

Tee Time: 2018-09-03 04:27

Q: Can’t get into my account, to order

A: Dear customer, we can reset the password for you, would you please tell us if you want us to do it?

KaelaRose Time: 2018-09-02 23:00

Q: I just placed an order 81809022214055 and I pay $18.00 for shipping way you offer say free shipping ???

A: Dear customer, we have checked and your have chosen UPS which is $18.95 and we will indeed ship it via UPS.

B Time: 2018-09-02 20:47

Q: Hello, I love your glasses and want to give you my money but I have a bifocal prescription and my ADD is .75. The only option I have in the drop down menu is 1.00 and up. It's it possible to get .75 ADD?

A: Dear customer, we have to tell you that the minimum Add we offer is +1.00, you can check with the doctor if you can use Add +1.00.

RaquelStephenson Time: 2018-09-02 20:45

Q: I just purchased frames and I made a mistake at put 54 instead of 64 for the PD how can I change that

A: Dear customer, we will process both pairs with PD 64 according to your final confirmation.

Michelle Time: 2018-09-02 19:22

Q: Order #2180902074434 I forgot to add additional +1.50 to my left eye prescription. Can it be changed?

A: Dear customer, we have added it to your left eye and your order will be processed immediately.

theresaGroth Time: 2018-09-02 19:20

Q: Why am I having an issue with my order? It’s saying it’s unpaid. The funds are currently one of my pending transactions in my account order 2180831201106

A: Dear customer, we have received your order 2180831230437 and there is only pair in it and you paid $23.90 for it, please double check it.

KellyFletcher Time: 2018-09-02 13:01

Q: Why am I having an issue with my order? It’s saying it’s unpaid. The funds are currently one of my pending transactions in my account

A: Dear customer, we have updated your status of your order. Don\'t worry.

triciayoung Time: 2018-09-02 08:07

Q: How can I order multiple frames in one order

A: Dear customer, you just choose the frames which you like. You can add them to cart and create an order.

MelissaScott Time: 2018-09-02 07:11

Q: U are asking for the prism and I think distance but that's not on my prescription what do I need to do

A: Dear customer, we would like to tell you that if there is no prism in your prescription, you do not have to enter it.

CarolynSmith Time: 2018-09-01 19:44

Q: I'm trying to pay with my debit card and it won't go through help please

A: Dear customer, would you please try with paypal first?

NicoleGormley Time: 2018-09-01 19:26

Q: Is sea gray 20 tint dark enough for a sunglasses lens? I wear them primarily for driving.

A: Dear customer, this color is a little light. You can choose phantom black 23.

CarelesePurdie Time: 2018-09-01 18:29

Q: Do you take insurance? Thank you

A: Dear customer, we have to tell you that we do not accept it.

Martha Todd Time: 2018-09-01 11:43

Q: Can you do virtual try on

A: Dear customer, can you tell us the frame number first?

RobbieBrowning Time: 2018-09-01 09:54

Q: I am sending a second request....i need to send my sons glasses back for the roght eye blury please call me at 8135269686

A: Dear customer, would you please take a photo of the original prescription with PD from the doctor so that we can check it for you first?

EmilyKuhl Time: 2018-09-01 09:11

Q: Hi! I Just received my package (order # 2180815171913) and both glasses are supposed to have high index 1.61 for thickness. The Taibrea pair is significantly thicker than the Moana pair. I can attach a photo later. Can I get a new pair with the correct thickness, or at least a refund?

A: Dear customer, please take a photo first.

FrancineLam Time: 2018-09-01 08:55

Q: If I choose to buy frames and have my local eye doctor put in lenses. Is that possible with your frames?

A: Dear customer, you need to check with local optical shop if they can put lenses into our frames first.

MaryWright Time: 2018-09-01 07:54

Q: I had a pair of glasses picked out but I wanted to keep shopping before I checked out.... but now it says there's nothing in my basket and the order has already been placed (but not paid for). I want to go back and make changes.

A: Dear customer, we have received your order and payment, it will be processed immediately.

DorrisaCarter Time: 2018-09-01 05:32

Q: On one of my orders its not giving me the option to choose the lense thickness...why is that?

A: Dear customer, can you specify the question so that we can check it for you?

RaquelMartinez Lopez Time: 2018-09-01 01:20

Q: Hello, I ordered a pair of vision glasses a few minutes ago and I didn't selected "anti-scratch and glare". Is it possible to add it now? How can I pay for it? Thank you!

A: Dear customer, we have made changes for you.

TINALOTT Time: 2018-08-31 22:05

Q: I WOULD LIKE TO ORDER REGULAR GLASSES I DO NOT NEED MEDICINE IN THEM HOW CAN I ORDER

A: Dear customer, would you please tell us if you mean otc reading glasses?

Terri Miller Time: 2018-08-31 20:42

Q: How do I try them on ?

A: Dear customer, can you tell us the frame number so that we can check it for you?

theresaGroth Time: 2018-08-31 20:24

Q: did my order go through . I never got a email my order# 2180831201106 payment says gone

A: Dear customer, we have received your order 2180831230437 and it will be processed.

Leticia Calvin Time: 2018-08-31 18:52

Q: Hello, I got the moana glasses and one of the little diamond crystals fell out and I lost it, do you think you can send me a crystal so I can pop is in and replace it. I'll pay for the crystal and shipping

A: Dear customer, can you take a photo of the glasses first to show us the problem first?

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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.

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