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Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.

Consulting Servive Center

SiongpaYang    Time: 2018-09-22 19:16
Q: Hello wherelight I was wondering when my glasses will be shipped ? Love your glasses, they are awesome so I keep buying more ! Can’t wait for then new ones to arrive , please update me
A: Dear customer, your glasses will be shipped today.
TINAMEREDITH    Time: 2018-09-22 16:47
Q: Do you have a 10% grey tint?
A: Dear customer, sorry, we don\'t have it. We can check all the tint on our website to find the most suitable tint.
ChelseaWarren    Time: 2018-09-22 13:57
Q: Where do I find my saved glasses that I "hearted"?
A: Dear customer, you can login first, then click the love pattern on the top of the website.
Quin    Time: 2018-09-21 06:13
Q: I am having problems saving my prescription. How can I correct this.
A: Dear customer, can you take screenshots of it and email it to us so that we can check it for you first?
TaraBeale    Time: 2018-09-20 20:31
Q: I need to change one of my prescription
A: Dear customer, please tell us your correct prescription.
cbutler    Time: 2018-09-20 16:56
Q: hello, is there a way to get nonprescription lenses in the glasses?
A: Dear customer, if you want the frame only, you can click the \"Fashion\" then choose \"Frame Only\". Or you need the plano, you can choose the \'None\' on your both CYL.
TeresaGonzales    Time: 2018-09-20 14:14
Q: You do NOT use a scratch resistant coating. Just cleaning them ONE time with the cloth you send with the glasses scratched them so I took them to a local eye Doctor who confirmed there is NO scratch resistant coating on ANY of the glasses I bought and received!!
A: Dear customer, please send the picture of your glasses to us.
SadiePell    Time: 2018-09-20 10:34
Q: I paid extra to have my glasses delivered in a week and they are still not here. When will I receive them?
A: Dear customer, I\'m sorry for that. Your glasses need to be customized. Please Wait patiently.
DeannaBender    Time: 2018-09-19 14:28
Q: Is there a place to download your photo to see what the frame lools like on each individual's face?
A: Dear customer, we have \"try on\" feature on our website, you can check it first and if you still have problems, please feel free to contact us.
PennyDavis    Time: 2018-09-19 12:32
Q: Hello! I made my purchase a little over a week ago and was given a tracking number w/ website. However, whenever I go to check it, I'm told the number is invalid, there is nothing there, or it's just not found. What's going on? This is my first purchase with you. Please don't make it be my last.
A: Dear customer, we have checked and it is on the way to your country, when it arrives, the information will be updated.
RochelleWillis    Time: 2018-09-19 08:27
Q: My question is the system doesn't save my prescription So each time I choose a frame I have to reenter my prescription
A: Dear customer, we would like to tell you that it can be saved on our website, you need to click the box to save when ordering, you can check the ordering page, if you can not find it, please contact us.
Jamie    Time: 2018-09-19 05:22
Q: I wish to have Photochromic lenses. I don’t see how to add that feature when I’m preparing an order. Also, what is the price for this?
A: Dear customer, we would like to tell you that we do offer it, you can check it under lens tint choice.
Aurie    Time: 2018-09-18 16:29
Q: Do you guys text or call customers regarding any orders placed?
A: Dear customer, we would like to tell you that we will send an confirmation to you via email.
Brittany    Time: 2018-09-18 11:45
Q: My order shipped out a few days ago and still isnt showing up on the tracking website
A: Dear customer, we would like to tell you that your order is now in transit to the US and when it arrives, the information will be updated. Your patience and understanding will be greatly appreciated.
KendraHays    Time: 2018-09-18 11:34
Q: Am I able to get the lens without any Rx in them? I am wanting to have the lens in the glasses, but get the prescribed part complete somewhere else.
A: Dear customer, would you please tell us if you mean that you want to order frame with non-prescription lenses from our website? If so, we would like to tell you that we do offer it, please feel free to order on our website.
NadineDeyett    Time: 2018-09-18 08:05
Q: Hi There I was trying to track my order but it has been in showing shipping label was made on September 13th, 2018 but no tracking information. My number is 9400110200881839272416 Thanks so much!
A: Dear customer, we have checked and the information was updated and you can track it on USPS website if you like.
Jamie Thomas     Time: 2018-09-18 01:22
Q: I typed my email address incorrectly when I attempted to create an account. I believe that I typed: ladyegas123@gmail.com instead of ladyvegas123@gmail.com. I didn’t see an option to correct my error. Can you do this for me please?
A: Dear customer, we have changed it for you and you can use the correct email address to log in if you like.
Heridel    Time: 2018-09-17 16:26
Q: Order number 2180909172252 Hello I would like know the status of my order. This is my first purchase with you and I dont know If I did the correct process. Thank you, Heridel
A: Dear customer, we have to tell you that your order is still being processed and we will rush it for you, your patience and understanding will be greatly appreciated.
AstaHeller     Time: 2018-09-17 12:14
Q: When should I expect my order to arrive? Correct email Astimom@gmail.com
A: Dear customer, we would like to tell you that your order is in transit to the US and when it arrives, the information will be updated.
RobynLane    Time: 2018-09-17 09:05
Q: I am about to mive and have an order that will be shipped soon can I change the address
A: Dear customer, we have to tell you that this order has already been shipped to you, no changes can be made now, your understanding will be greatly appreciated.
DeborahDeloney    Time: 2018-09-17 08:59
Q: Please let me know my order status. Order number is: 2180410175827. I am showing payment was received via paypal on 9/6/18 and was deducted from my bank. Thank you, Deb Deloney
A: Dear customer, we would like to tell you that we have shipped this order to you today and you should expect to receive a tracking number tomorrow.
MonicaMazur    Time: 2018-09-16 23:28
Q: When will my order be shipped?
A: Dear customer, we have shipped this order to you today and you will receive a tracking number tomorrow.
BrittanyCarney    Time: 2018-09-16 21:19
Q: Hi I was wondering if you guys got the correct address to ship my order also I paid more for faster shipping. The order number 81809062144088
A: Dear customer, we have to tell you that it still can not be accepted by UPS, would you please provide us with another address instead?
LaBrea    Time: 2018-09-16 18:46
Q: It’s asking me for an ADD but my script doesn’t have one. It won’t let me save my script.
A: Dear customer, we have to tell you that we do not process Bluelight Protect lenses with Add, would you please tell us if you want us to process this order as you ordered?
RochelleWillis    Time: 2018-09-16 07:54
Q: I'm trying to go back in to my address to make a change I can't find the edit to do so
A: Dear Rochelle Willis, would you please tell us the order number and correct address so that we can make changes for you?
TyraCorbin    Time: 2018-09-15 18:20
Q: I wanted to change the pd on my two pairs of glasses so it’s both 74.5
A: Dear customer, we have made changes to your order.
RoseCarmouche    Time: 2018-09-15 07:10
Q: My glasses just broke on the right corner where the screw is Have thes glasses almost a month what should I do to fix this .
A: Dear customer, can you take a photo of the glasses and attach it in the email so that we can check it for you first.
NormaZammit    Time: 2018-09-15 06:14
Q: i am trying to upload my photo on the website but did not manage up to now. can you instruct me on how to upload my photo pls to see how the glasses look on me. thanks
A: Dear customer, we have to tell you that not all our frames have this feature, you can tell us the frame number so that we can check first.
SerenaCrooks    Time: 2018-09-15 06:04
Q: Do you ship to Canada Serena
A: Dear customer, yes, we do.
DominicCannon    Time: 2018-09-14 16:32
Q: Hello! I entered the PD on my most recent order incorrectly. Can you change it to 71 for all of the glasses on the order I just placed?
A: Dear customer, we have made changes to all the pairs.
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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
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