Consulting Servive Center

Justis Time: 2017-06-24 20:16

Q: Hi there, tracking no. doesnt work...Just like to know where my order is now. Thanks ????

A: 2017-06-24 19:56 International departure your package was on the way to your country.

KarenGodsey Time: 2017-06-24 20:13

Q: Hi !! On my perscription one of my AXIS numbers is 080 . What do I select on your form ? I want to make sure it is correct before I order. Thank you for your help!

A: www.wherelight.com you can visit our website, and choose lens

Tessa Time: 2017-06-24 18:44

Q: I have a question regarding ordering sunglasses, what is the differences between default lenses tint with prescription lens, and the lens tint with prescription lens? Is the default lenses the one pictured already? Instead of choosing your own tint? Thank you!

A: yes,but The object shall prevail

Cassie Time: 2017-06-24 18:25

Q: The tracking isn't working on 81706141810306.

A: 2017-06-25 14:23 In Transit to Destination, The item is currently in transit to the destination as of June 25, 2017 at 2:23 pm.

Lorraine Espejo Time: 2017-06-24 18:23

Q: Hello! Why it won't let me get 2 glasses in one transduction?

A: what can i do for you?

carolcrawford Time: 2017-06-23 13:04

Q: Hi I never received my latest order yet the racking says it was delivered to me? Can you please check in this and get back to me thanks

A: 2017-06-12 21:29 Arrival at Destination Post (Country: CA

Leehayt Time: 2017-06-23 12:12

Q: I ordered my glasses last week and paid extra to receive them faster. It doesn't seem like they have been shipped out yet. Any update?

A: Dear customer, your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, we will send it today. Best wishes.

Audrey Bertrand Time: 2017-06-23 09:22

Q: 8934 Basile routhier Hi I'm not sur it's normal that when I put my glasses in my face they not fit right ! The left side don't touch my ear !! I can send you a picture I'm very sad I just buy some glasses that very not right ! I love the shape the size is good but you make it not right if I put the glasses on the table one side don't touch please give me.new and a email that I can send you picture

A: can you take a photo and email us?

JuliePelletier Time: 2017-06-23 06:56

Q: je veut savois si ma paire de lunette est vraiment parti et comment sa prend de temps de shipping merci une reponse svp en francais

A: what can i do for you.

Johana Rivera Time: 2017-06-23 03:58

Q: Can you please provide me with a tracking number for my order?

A: Dear customer, you tracking number is RF459851366SG, and your package has been arrived in US at 23/06/2017

Lashelle Gibbs Time: 2017-06-22 18:47

Q: I sent my prescription and waiting to see if I should have ordered for distance instead of reading

A: could you tell me you send your prescription to which mail box?

MichellePinkoski Time: 2017-06-22 16:48

Q: What does default lens color mean on sunglasses

A: as the photo color

MaggieCorpening Time: 2017-06-22 16:22

Q: when registering i entered the wrong email address, how can i change that. please help

A: did you do a order?and can you tell me your right email.

AmySymms Time: 2017-06-22 12:33

Q: I just LOVE the Ellison eyeglasses in white! I see you are currently out of stock. Will you get them back in stock soon?

A: sorry ,it is out of stock any more.

KelseyAnderson Time: 2017-06-22 11:12

Q: Can I please have tracking information on my order, 81705311312147. I paid extra for 10-14 business day shipping and that time frame has passed. Still waiting.

A: 2017-06-21 21:27 CHICAGO, IL 60701, Departed USPS Facility, Your item departed our USPS facility in CHICAGO, IL 60701 on June 21, 2017 at 9:27 pm. The item is currently in transit to the destination.

MichelleDumontet Time: 2017-06-22 07:18

Q: Hi, my tracking number doesn't work and i would like to know where are my glasses... Thanks!

A: 2017-06-20 14:24 CNNKGD,China, International item has left originating country and is en route to Canada

stephaniebaybayan Time: 2017-06-21 19:55

Q: when will i get my order?i paid additional just so it will get here sooner but i have'nt receive it yet..i broke my eyeglass and i really need it now T T

A: dear customer, we have checked for you,your package was on your country ,you will receive it soon.

AnitaCarbonelli Time: 2017-06-21 18:40

Q: Do you provide transition lenses?

A: dear customer ,yes ,we do.

AnitaCarbonelli Time: 2017-06-21 18:29

Q: Hello, What are your policies regarding ordering and returns? Thanks

A: wwww.wherelight.com you can visit our website and we have policy on the bottom.

Trisha Time: 2017-06-21 15:31

Q: Trying to purchase glasses n wont let me keeps saying put pupillary distance

A: If you don’t have any PD values on the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler. Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Papillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

RebeccaSchellin Time: 2017-06-21 11:03

Q: Hello, I was wondering if your lenses were aspheric lenses?

A: yes, it is

Tammy Time: 2017-06-21 07:10

Q: Do you ship to uk pls

A: yes, we do.

ChandiBaker Time: 2017-06-20 19:37

Q: I'm just a little nervous that I won't be getting my glasses when I need them, even though I ordered my glasses months in advance.. It says it is shipping but does not let me see exactly where it is like the Mail service website usually does. I paid for fast shipping so they would get here on time so

A: 2017-06-17 16:35 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece.

kim Time: 2017-06-20 06:02

Q: hi, what currency are your prices in?

A: dear customer,we currency with USD.

MelvaFitzgerald Time: 2017-06-19 23:25

Q: I have a question. There are some frames that I loooooooove, but they only allow you to get tinted/colored lenses. Can these be ordered without the lenses being colored? I do not give you an option to skip the lens color step, nor is there an option to choose "Not colored"

A: dear customer, you can just buy the frames.

Catherine Time: 2017-06-19 21:13

Q: Hello, I was wondering if certain glasses that are out of stock ever become available again? I am wondering if the glasses number S22159. Is it possible that they will become available again?

A: yes,it is.

AmyC Time: 2017-06-19 17:35

Q: Is there any way to get clear plastic lenses (no script, nothing special) put in for the fashion glasses?

A: dear customer, you can visit our website and choose lenses you like.

LaurenWilson Time: 2017-06-19 17:06

Q: Is there a way to see on this website what I have ordered? I placed an order on Friday June 16, 2017 and I can't find it anywhere on this website. Where did it go?

A: dear customer,after the weekend we will send out for you.

hannahdang Time: 2017-06-19 12:57

Q: Hi there, I have question again on order number 2170605175520. Could you help me to check where my order is right now? Since my eyeglasses were broken, I had to pay for the extra shipping cost in order to receive the item sooner. However, it have been 2 weeks already, but I did not have my item. Please check it again and give me a reasonable answer. Thanks

A: 2017-06-18 14:21 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece. your package was on your country i think you will receive it.

MorgannHaire Time: 2017-06-19 09:32

Q: Trying to check on my shipping info. Still have not received my glasses.

A: 2017-06-14 10:41 Arrival at Destination Post (Country: US)

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