Consulting Servive Center

A: Dear customer, you can choose default Lens tint, we will make it by the color in the picture of the black.

A: Dear customer, don\'t worry,you had placed three orders in the system.one order you cancelled by yourself. we have received money of your another order.our system sent email about order you submitted without payment.If you don\'t need it, please ignore our system messages.

A: Dear customer, you can send your prescription to us. we can help you read it.hope your rely.

A: Dear customer, don\'t worry and i will send email to you and teach you how to measure your PD value. plz check your email.

A: Dear customer, you can go to see your eye doctor or optometrist for a new prescription.then you can get your new glasses.

A: Dear customer,your package is arrived at US in 5/27/2017, I think you will got it soon, thanks for your understanding.

A: Dear customer, yes you can, but you should pay extra money.

A: Dear customer, yes you can send your new prescription to our email:service@mail-wherelight.com

A: Dear customer, you can choose lenses tint for sunglasses.

A: can you send a picture of the glasses to our email: service@mail-wherelight.com

A: Dear customer, can you describe the problem in more detail?

A: Dear customer, your glass has been shipped out on 5/21/2017, and it has arrived in UK.\' If we don\'t receive any updated news in 24h, we will process and ship according to your order information.If there\'re still mistakes, we will not take responsibility for them.\' We have show these in the email which we send to you.

A: Dear customer, if you change frames, you can cancel it and try again. And if you need change color only, you can tell us the changed color by email.Our email is service@mail-wherelight.com.

A: i think you can visit our website ,www.wherelight.com and choose frames then click the \"try on\"

A: yes.we do.

A: dear customer, can you take a photo of the glasses and email us ,we will deal with you,

A: can you tell us ,which frames did you want to change to?you can find in our website,and email us.

A: can you tell me your order number?

A: 2017-05-27 15:38 ISC LOS ANGELES CA (USPS), Processed Through Facility, Your item has been processed through our facility in ISC LOS ANGELES CA (USPS) at 3:38 pm on May 27, 2017. i think you will receive it soon

A: sorry ,dear we can only do the RX with + - 6.0

A: dear ,did you want to exchange your frames?

A: www.wherelight.com i think you can visit our website,and choose lens for you,

A: www.wherelight.com i think you can visit our website and choose lens then click the \"TRY ON\"

A: www.wherelight.com i think you can visit our website,and choose lens for you,

A: what can i do for you .

A: No,these frame do not have spring hinges.

A: 2017-05-25 17:36 SEATTLE, WA 98168, Departed USPS Facility, Your item departed our USPS facility in SEATTLE, WA 98168 on May 25, 2017 at 5:36 pm. The item is currently in transit to the destination. i think you will receive it soon,\'

A: we have checked for you ,2017-02-27 12:23 MONTGOMERY, AL 36124, Delivered, PO Box, Your item has been delivered and is available at a PO Box at 12:23 pm on February 27, 2017 in MONTGOMERY, AL 36124. we think you have received your package.

A: If you don’t have any PD values on the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler. Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Papillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

A: yes, you can, plz email us your right address.