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Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.

Consulting Servive Center

RossannAfamefune    Time: 2017-07-11 20:52
Q: I need some clarification on a few of the questions that were asked in the drop down list about the prescription. On my prescription i don't have anything called a "PD" and my axis is under 1 but their is not an option under one on the drop down list.
A: If you don’t have any PD values on the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler. Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Papillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.
valerienguyen    Time: 2017-07-11 20:00
Q: Hi! I was just wondering how long it usually takes for glasses to be made and shipped to the US. I'm most likely going to buy from you again so I just wanted to know how long it takes on average. For specifics, my order number is 2170708215038. Thank you!
A: Dear customer, your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, we will send it as soon as possible. Best wishes.
BeverlyMetcalf    Time: 2017-07-11 19:55
Q: Can I order the frames only without the prescription?
A: yes, you can.
Pamela Swan    Time: 2017-07-11 19:16
Q: Do you have any cool glasses for a small petite ladies frame with progressive bifocals??
A: yes, we have , and you can visit our website and choose frames you like then choose lenses.
Jacqueline Moore    Time: 2017-07-11 18:06
Q: Where is the link to try on glasses?
A: www.wherelight.com
Krisi     Time: 2017-07-11 14:40
Q: This is my first time using your website and I'm having a problem with filling in my prescription mine says for example OS and then says - 325 - 325 x 0 0 3 add 2.25 and I'm not sure where I would put the time 003 so another words help thank you!
A: you can visit our website and choose frames and fill in the RX.
MelissaPeeler    Time: 2017-07-11 12:49
Q: I need make sure i put the right script on my online order
A: 右眼(OD): SPH:-2.00 CYL:0.00 Axis: Addition: Prism: Base Direction: 左眼(OS): SPH:-1.75 CYL:0.00 Axis: Addition: Prism: Base Direction: you can confirm it.
Stacey    Time: 2017-07-11 11:49
Q: Trying to "try on" a pair. After I uploaded my picture, it asked for a pd. I don't know what that is. Please advise.
A: If you don’t have any PD values on the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler. Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Papillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.
Nicole Goodly    Time: 2017-07-11 11:06
Q: Do u offer "at home" try-ons?
A: sorry we can not, you can visit our website and choose frames then \"try on\"
BeghettaLiles    Time: 2017-07-11 08:07
Q: I was contact by someone from your company about my order. After speaking with the person I want to cancel the order because of the cost. My order number is 2170630070633 the cost of 30.71 will need to be refund to me. Please contact me at blharris@nccu.edu or 919-885-7960
A: we have cancelled for you,plz wait for a few days.
Susie    Time: 2017-07-10 22:12
Q: Hi there, I really like your 'Mallory' frames but they're out of stock. Do you know when they'll be back in stock and available to order? Thank you! https://www.wherelight.com/wl/GetInfo-134.html
A: Sorry to tell you that \'Mallory\' frames won\'t be in store any more.
Lucy madrid    Time: 2017-07-10 18:26
Q: They asked me about the prism and the axis but my prescription done say anything about prism and my axis od 0036 and os 001 my item number is 81707052200529
A: We have removed the prism and added Axis 36/1. Your order will be processed immediately.
LynnNoonan    Time: 2017-07-10 18:17
Q: I have not received my order # 2170623133754. Please advise. Lynn
A: 2017-07-09 18:48 CNNKGD,China, International item has left originating country and is en route to Canada
Soledad    Time: 2017-07-10 14:18
Q: I'm looking for cat eyeglasses with bling or crystals. Can you help me.
A: Maybe you will like \"9020\", here is the link \"http://wherelight.com/wl/GetInfo-242.html\".
Marilyn    Time: 2017-07-10 11:39
Q: I was wondering if you can do tri-focials? mybe those are called progressive, I don;t know. I have always just gone to the eye doctor for my glasses but a relative of mine found you guys and loves your products so I am trying to give you guys a try. Thanks for your reply
A: yes, we can do it, you can visit our website ,www.wherelight.com
Carolyn    Time: 2017-07-10 10:26
Q: I dont understand how to enter my PD, My script says Dist PD 33.5 and Near PD 32 on both eyes. How do I enter that?
A: If you don’t have any PD values on the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler. Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Papillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.
Marina Hill    Time: 2017-07-10 08:56
Q: Hello! I'm trying to order some glass but I was t to ask do you have polycarbonate lenses. And when I order it ask if I need distance or near in my case I need both. How to I apply that?
A: www.wherelight.com you can visit our website and choose frames and lenses.
J.Hill    Time: 2017-07-10 07:42
Q: Can I get tracking info for order #2170621095654 please?
A: 2017-06-27 14:37 CNNKGD,China, International item has left originating country and is en route to Canada
BrendaDupuis    Time: 2017-07-10 06:21
Q: Hi I have order # 2170619124404 and Order # 2170619122858 placed on 6/19/17 and I got the shipment email on 6/29/17 and every time I click it it only tells me that its preparing for shipment in originating country. Is there a problem with it? Are you able to tell at all when it will get to me? When I placed the order it said shipping would take 5-10 days. Thank you.
A: 2017-06-30 14:51 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece. I think you can receive it soon.
AbiLaven    Time: 2017-07-10 05:23
Q: What is currency please. Is it USD? Do you ship to New Zealand?
A: The currency is USD and we can ship to Nwe Zealand. :)
Marinda Jacobs    Time: 2017-07-10 00:10
Q: I forgot my password. How do o reset it?
A: In the login page, there is \"Forgotten password?\" beside the \"log in\" button, you can click it to reset the password.
ValarieRobinson    Time: 2017-07-09 21:03
Q: I'm trying to "Try On" it says: "Fill in PD!" What does that mean?
A: If you don’t have any PD values on the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler. Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Papillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.
1438150     Time: 2017-07-09 19:49
Q: Hi I'm trying to track my order but it says my status is not available. Please update me. Here's my tracking number LM479711650CN
A: 2017-07-09 18:48 CNNKGD,China, International item has left originating country and is en route to Canada
LeslieCryer    Time: 2017-07-09 19:09
Q: Margot Number: 4216 this is the ones I want to know if they look good, please let me try them on
A: https://www.wherelight.com/wl/GetInfo-828.html
YukariSuzu    Time: 2017-07-09 17:40
Q: The first timeI put my credit card information it said that it did not go through and to use PayPal so it was under No payment. Now it is under unreciepted. Does that mean that the payment and order went though?
A: dear customer, we have seen your order .
Abby martinez    Time: 2017-07-09 10:26
Q: Two weeks in and the frames broke do you guys send out replacements of give refunds the quality of the frames were not good ????
A: dear customer, can you take a photo of the frames and email us:service@wherelight.com
nikki    Time: 2017-07-08 20:51
Q: I'm trying to order a pair of glasses but after I add them to my cart and try to pay for them it wont let me. when I click on the PayPal link it says error!
A: yes, we can paied by paypal
Karla Siragusa     Time: 2017-07-08 15:20
Q: I'm trying to entre my prescription and I really don understand how to do it. Can some one help me with that please?
A: www.wherelight.com you can visit our website and you can choose frames and lenses .
Carly Leal    Time: 2017-07-08 14:08
Q: Do you offer gradient lens tint with prescription sunglasses?
A: yes, we do.
ElizabethKlatt    Time: 2017-07-08 12:59
Q: Order 8170707095106 07-07-2017 Ordered wrong frames. Please advise if you can switch order to CAT GIRL...not FELICE. if you can't stop my order and refund. Thank you
A: dear customer, don\'t worry, we have changed it for you.
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