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MEIKEI Time: 2017-05-16 16:26

Q: 2170514115038 please even though i read is going thru cargo shipment soon... yes go ahead since i got charge 35.00 dollars i don't think whebrelight is going credit my order 2170514115038. when will i received this order???

A: your glasses have being designed ,we will ship for you about 3-5 days later.

CarlaBream Time: 2017-05-16 10:14

Q: Please answer my question from yesterday about the order I placed. Can you make the tint at 60%? I don't want it too dark or too light.

A: yes, we can do it at 60%.

Sylvia Thomas Time: 2017-05-15 14:41

Q: I want some extra large eyeglass frames. Do you have any?

A: www.wherelight.com you can visit our website.

JocelynSantiago Time: 2017-05-15 00:56

Q: I ordered a pair of glasses in January. I want to re-order it, but I don't see it anymore:( it was called "lake" but it was black and clearish. Are they no longer in stock?

A: yes, the frame is out of stock.

PomerleauJacynthe Time: 2017-05-14 10:31

Q: I just checked my order. It says it was delivered on April 29th. I didn't receive anything. 2170423104032 (LM379000087CN). I am waiting for your answer. Thank you.

A: 2017-05-03 01:14 CNSHAD,China, International item has left originating country and is en route to Canada. we think you will receive it soon.

kriscaffyn Time: 2017-05-13 13:58

Q: where can i adjust the tint amount? your faq's say there are various percents but i see no where to note it-thanks

A: what can I do for you ?

carolynetyler Time: 2017-05-12 18:19

Q: Did my order go through 2170502170207. If so when should i expect my glasses

A: we checked for you ,you do not pay the order .

ChristianaMoreno Time: 2017-05-12 14:51

Q: Hello, I had ordered replacement frames because mine broke, but the ones that i recieved were not the ones i had ordered. They came in duo black and clear color instead of solid black. Is there any way you can replace them? Order #2170420232222 -Thank You

A: dear customer, can you take a photo of the glasses and email us.

GenevaOlowoeshin Time: 2017-05-11 13:21

Q: I got my glasses a few months ago and my frame was recently broken. They can't be repaired cause they are plastic. Can I order a new frame? The lenses are fine.

A: dear customer,can you take a photo of the frames and we will solve the problems with you.

AshiaHatten Time: 2017-05-11 11:05

Q: I was wondering where my order was because it won't let me track it for some reason. My order number is 81704251041335.

A: 2017-05-11 04:38 In Transit to Destination, The item is currently in transit to the destination as of May 11, 2017 at 4:38 am. dear customer, we check it for you ,plz check your mail box,the glasses was on your country.

TerriBorchardt Time: 2017-05-11 08:41

Q: trying to track my package and the website says the tracking number you provided is "not found". I paid extra to have them sent quickly....but it's been almost 20 days. Please let me know where they are at. Thanks,

A: Dear customer, we checked for you, your glasses with progressive lenses/ADD, it’s need to be designed and has been completed, we sent it to you on the 8th May, i think you will receive it soon, thank you for your understanding. Best wishes

MEIKEI Time: 2017-05-11 06:55

Q: 2170423072753 please let me know where is order??

A: dear customer, we check it for you ,plz check your mail box,the glasses was on your country.

AileenCardeso Time: 2017-05-10 09:18

Q: Hello! I've been trying to virtually try on glasses. At first it wouldn't load correctly now I can't even find the promp for trying them on. Your app needs some maintenance. Pls send a link so that I may virtually try on your frames. Ty

A: dear customer, we\'re so sorry for the trouble brought to you, but not all the glasses has the button try on, thank you for your understanding.

MEIKEI Time: 2017-05-10 07:40

Q: hi can order the same pair of glass ?? my order is 216112230716152.

A: dear customer,you want order another or just change the frame?

EllenStone Time: 2017-05-09 16:31

Q: Hello i got my Glasses about 2 weeks ago and they are already falling apart. Both the nose pieces have fell off.. Is there anything you can do about this

A: dear customer,we feel sorry about that,can you email us you a photo of the glasses.

MarisaGutierrez Time: 2017-05-09 14:12

Q: On my order # 2170410200602 I received but the lens are crooked I can't see throw it How can you fixed this issue

A: dear customer,we feel sorry about that,can you email us you a photo of the glasses.

ElizabethMelillo Time: 2017-05-09 14:08

Q: Just as an estimate: I know that free shipping takes a few weeks, but what is the approximate interval between when one places an order (mine was on the second), and when the glasses are complete? Thank you. 2170501140908

A: Dear customer, we checked for you, your glasses with progressive lenses/ADD, it’s need to be designed and has been completed, we’ll send it to you soon, thank you for your understanding. Best wishes

HeidiMapes Time: 2017-05-08 14:42

Q: I submitted my order on 4/12017 could you tell me an estimated time I will receive them please

A: 2017-05-08 16:05 SAN FRANCISCO, CA 94128, Departed USPS Facility, Your item departed our USPS facility in SAN FRANCISCO, CA 94128 on May 8, 2017 at 4:05 pm. The item is currently in transit to the destination. dear customer,we check it for you. your glasses with progressive lenses, it’s need to be designed and has been completed, we have sent it to you on the 19th April,and now the package was on your country,we think you will receive it soon. thank you for your understanding. Best wishes

MelissaAdams Time: 2017-05-08 11:46

Q: For prescription sunglasses, can I pick out any frame or just the ones that say sunglasses?

A: yes,you can just buy the frame.

Valerie Time: 2017-05-07 19:26

Q: I would like to change the shipping address on my order.

A: ok,plz email us your new address.

DebbieHickman Time: 2017-05-07 16:35

Q: It was this order, these glasses I did not like..... Order Id 2170420200540 2017-04-20 20:08:10 LW189411890CN 2017-04-24 01:01:44 2017-04-20 20:05:40 fairy tale Art.No Color Size Price Count Point Total 2908 other Large USD11.37 1 0 USD48.27 Your prescription data Lens Shapes: Default Lens Lens: Single Vision(Mid-High Index 1.55) Anti-Scratch & Glare Color Tint: photochromic grey Sphere(SPH) Cylinder(CYL) Axis

A: what can i do for you?

DebbieHickman Time: 2017-05-07 16:31

Q: The last order I placed, I don't like my glasses. What is the return policy?

A: dear customer,Because the glasses were produced correctly.and As the glasses were produced in accordance with the prescription that you confirmed. We can return 50%(at most ) of the production cost according to our return policy,hope your understanding.

TerriBorchardt Time: 2017-05-06 11:12

Q: Hello, I placed my order on 04/25/17 and paid extra for them to get here quickly. There is no update on when they are shipping. Can you please let me know when they will be shipped? Thanks!

A: dear customer,we check it for you.your glasses needed add and still be designed,just for you comfortable.don\'t worry,we will ship your package soon.hope for your understanding.

ElizabethMelillo Time: 2017-05-06 09:47

Q: I am cancelling 2170502151808, because I received word that the colour frame I chose is out of stock. However, I also like Cat Girl 1534 (in 'other') If it would be simple to do, you are free to replace my original choice with Cat Girl - since I already paid.

A: we will change the cat girl for you.

MichelleTozier Time: 2017-05-05 10:55

Q: My glasses are wrong. The ADD was 2.50 and was not listed on the receipt. The OS on one was suppose to be 013 not 13. Please advise how to get correct lenses.

A: you mean you reeceived wrong glasses?

TaraDeWalt Time: 2017-05-05 07:27

Q: I placed an order, but you did not ask for my street mailing address. How do you know where to send the glasses?

A: we emailed you ,you can check you email and reply us.

CarmenritaRodriguez Time: 2017-05-04 23:06

Q: I just submitted my order I chose the wrong color is there any way I can have the yellow glasses instead of the white?

A: Ok,we will change for you.

VanessaSantos Time: 2017-05-04 13:11

Q: I entered my correct P.D. distance and near on the note box because the selection box did not have my numbers also with the ADD. Will they get it correctly at the moment of making my lenses?

A: what can i do for you?

JuanGutierre Time: 2017-05-04 04:44

Q: I have receive a text massage I don't understand what's taking so long and why I get this massage you haven\'t send your new prescription to us, please reply us by service@mail-wherelight Dear customer,this is wherelight. Could you plz send us your prescription to our email:service@mail-wherelight.com

A: Dear Customer, there\'s some problem on your RX, your left your ADD value, +1.50, also you left us a message +1.75.We are not sure about your rx, so we need to confirm with you.Could you plz send us your prescription to our email box: service@mail-wherelight.com? We will help you read it and fill it in. :)

CelesseWright Time: 2017-05-03 23:33

Q: I purchased my glasses on 4-26 and paid extra from them to get here faster. I received a tracking number but now where can track my order. Can I find out where my glasses are or when they will be arriving..

A: dear customer, i will email you.

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