Consulting Servive Center

Q: Hello! I'd like to cancel an order. I realized I had placed the wrong prescription and it wont let me cancel it.

Q: Hello, i ordered glasses on the 26 and they were shipped on the 27th and they are still not here yet. i just wanted to know if my glasses are okay or if they're even coming because its been 10 days already, and i was just reading up on your website about how long it should take. if they are not here within the next couple days, i would like my money back. thank you.

Q: Hi, I have made payment for 4 pairs of glasses but I did not receive any form of confirmation from your end. Approximately when will I receive the glasses??

Q: hi my order was placed 5 days back..when will i receive the shipment?

Q: I need to return my pairs of glasses. They're both too big for my face. They are both still under the 30 day, free return, limit. What do I need to do to return them? -Anna Menger

Q: Please send my glasses. I paid about 4 days late.. and you guys did not put my glasses in for shipping? PLEASE RESPOND asap!

Q: I cant buy the glasses I want because every time I press "next step" it doesnt take me to delivery information but instead to more glasses. How do I get to inputting all the stuff I need to purchase these glasses?

Q: Hey my name is Ashley I just bought my glasses. It took me a couple of days to pay for the order will I still get my glasses even though I paid late? Please respond as soon as possible. In deepest regards, Ashley

Q: How do i track my order?? I know theres a tracking number but who is it through??

Q: Hi, I did not get a confirmation email for my order. May I know if it has been placed successfully? This is my order ID :2140904210805 Thank you. Regards, Santhiyaa I.

Q: I received the correct frames today and switched my prescription lenses from the wrong frames into the correct frames.....and I LOVE my glasses! Thank you so much! I am one VERY happy customer!

Q: I have a pair of glasses in my cart but every time I click on "Next Step" it brings me to a page to buy more eyeglasses. How am I supposed to purchase your product if your website never lets me go on to put in my delivery information or payment information? This process has been ridiculously difficult and I'm not sure what's wrong.

Q: I ordered a glass from your web. My order number is 2140904010946. Total payment is USD 11$. I got 5$ discount from your web. I used that discount in my order so total payment is only USD 6$ but when i process payment from my VISA card, it took USD 11$. Where is my discount? and what happened? In addition, From "Order Managemnt > My Order", My payment status is Non-payment although I already finished my payment process. How will u solve that problem ? Pls solve my problem as soon as possible.

Q: How long does it take to ship the glasses to the U.S.?

Q: i got a email abour my order,im not sure wwhat the mean?

Q: How do I pay if I am Australian and it is asking me to pay in USD

Q: Status for the order says 'Cargo shipped' but it has been almost a week and have not received it. Can you provide tracking number to track the shipment? Thanks.

Q: I received my glasses today and the frames I chose are not the frames I received! My receipt online as well as the packng slip with my order bot say B00325 Black, which is what I chose when the origional frames I chose were sold out. I received B00325 Brown which I am very unhappy about because it is NOT what I ordered! Please contact me as to how this situation will be resolved ASAP!

Q: Why have my glasses not been shipped?

Q: when i try paying for these glasses, I have not success due to your website not loading correctly.

Q: Hi there, I was wanting to make an exchange on a pair of glasses of I recently purchased. Two of the pairs are great but one pair is too big for my head. How do I go about getting the form for return and when do I let you know the pair I would like to replace with?

Q: Hi! I recently ordered a pair of glasses and I was very happy with the overall service. The only problem was I had ordered black colored frame and I received a blue/grey shade. Im still gonna keep it, because it has my prescription glasses in it; but there should be improvement in specificity of orders in future. There also can be more variety, may be look at branded frame designs, and offer similar frames on your site. I wold like to buy more if I had more choice. Thanks!

Q: Hi, I have not received my tracking number for my purchase even though it is reflected as bring sent to my email already. Please assist. Thank you!

Q: Would it be possible to have a replacement lens made for just the left side lens for DR NI sunglasses model Number: R00026

Q: order # 2140730173434 Just received my glasses, love the frames. Unfortunately though there is an issues with lenses as they are considerable different from my other glasses using the exact same prescription. In fact the right lenses is actually skewing what I look at so pages on book look off kilter completely. I am not sure if this a production error or someone read the prescription wrong. Can you let me know what I should do?.

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Q: I email you earlier on the status of my order. I receive two of my order already, what the status on order #2140731230440 this is the one I haven't receive. Thank You P Tatis

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