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Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.

Consulting Servive Center

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TONYAKIDMAN    Time: 2016-02-28 07:40
Q: my last purchase ..order #2140727112912.. was received but does not fit right! i would like to return them and choose another pair. i also will be having my Uncle possible be purchasing from you...i will need a return address to send these hope to hear from you soon... thank you!
A: Sorry for the troubles. We have emailed the detail return shipping address and Return Merchandise Authorization (RMA) number to you. Please check the email. In addition, please provide your order number and all other information for returns, such as Customer's name and address, a note inside with the Order Number and a brief, clear note regarding the reason for return.Many thanks.
StephenCarpenter    Time: 2016-02-28 14:36
Q: What is the estimated ship date on my glasses? Thank you
A: Hi Stephen, we have checked the shipping information of your order, you should reach the package within 3 days, please kindly awaiting.
MoniqueCampeau    Time: 2016-02-15 09:41
Q: Just wanted to say thank you. My glasses arrived today and I am very happy with them. Sincerely.. Monique Campeau
A: Hi Monique, many thanks for your support.It's our great pleasure to serve you.
    Time: 2014-08-06 16:51
Q: Hi I would like to return a pair of glasses. Order(2140723182040), the eagleslave glasses (h00305). Is it possible? and if so an it be returned in the clear case of glasses or does it have to be in the black case? Because I ordered 3 pairs of glasses and two of the cases were black and one clear.Thank You.
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JeffWoofenden    Time: 2014-08-03 12:45
Q: hi ,I bought a pair of glasses 3 weeks ago from here and was curious how long will they take to get here ?
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NelsonLee    Time: 2014-08-03 03:00
Q: what is the status of my order, there has been no update from the time of purchase
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JillLarue    Time: 2016-03-01 11:13
Q: How do I tack my rder once it's been shipped?? I have the tracking number but I don't know who it's been shipped through?!?!
A: You can check the shipping information in your registered account on our website. Our customer service will update the detail shipping information in time. In addition, generally our items are shipped from China using China Post Airmail, you can check the detail at 17track.net using the tracking number we give to you. Many thanks.
NelsonLee    Time: 2016-03-02 08:00
Q: May i know the status of my order 2140714174217, seems like taking very long to make and deliver as still not starting to be shipped
A: Hi Nelson, we have checked the order and got confirmation that your glasses will be sent out this afternoon, sorry for the delays. Please kindly awaiting.
TammyHead    Time: 2014-07-26 06:22
Q: Can you get glass with transition lenses?
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CrystalBowers    Time: 2014-07-24 12:41
Q: Order Infomation Order Id Pay time Tracking Number Delivery Time Shipping Method Buy time 2140718100721 2014-07-18 10:10:41 Non-shipped No send 2014-07-18 10:07:21 Why has this order not been shipped yet? can you give me an ETA for these items?
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KyleWiebe    Time: 2016-02-12 15:57
Q: I need these glasses soon, will I get them within the next 13 business days? I leave for my trip, and this is what I ordered them for.
A: Hi KyleWiebe, we have rushed your order out in the shipping and you will get them soon.
johnhoekman    Time: 2014-07-22 07:15
Q: i received the new glasses BUT I noticed on each lens "d 225 " embossed in the lenses ?? I have never seen this before in a pair of glasses ?? j h Hoekman Re: Order # 2140621112510
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StanleySwieck    Time: 2014-07-21 13:05
Q: Hello, I received my glasses and I am very disappointed in the Grey transition. The glasses to transition in sunlight but only very slightly. All of the other aspects of the prescription are correct but the Grey transition is almost useless. order 2140619094440 Thanks, Stan
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BERNARDLEE    Time: 2016-02-11 06:57
Q: Can we track our item on delivery?
A: After your order has been sent out, we will email you with the tracking number. Then you can track its shipping information conveniently.
JeffWoofenden    Time: 2014-07-19 13:07
Q: I was looking at buying a pair of your glasses but did not order and i just received a e mail thanking me for ordering when i didn't order anything the order number is :2140719125202 could you please remove this for me til i am ready to order . thank you
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JamesChen    Time: 2016-02-20 12:06
Q: Order ID: 2140716062920 Hi, its been 3 days since i ordered a frame only. may i know when my item will be shipped?
A: Hi James, we will ship your order this afternoon, please kindly awaiting for it.Many thanks for your shoppping and support.
Stanley    Time: 2014-07-17 08:23
Q: Hi , I would like to add on a $1 spec http://glasseslit.com/aqbm/GetInfo-1922.html With the same prescription as my order , is it possible ?
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BradDavis    Time: 2016-02-23 21:34
Q: Hello. I have a friendly suggestion. Please add a place where I can upload a picture of myself, and try on the glasses I like on your site, to see what it would look like. Thank you :)
A: Hi Brad, many thanks for your suggestion, we will add the try-on function on our website soon.
BradDavis    Time: 2016-03-08 21:25
Q: Hello, received my order, very happy thank you :)I just recommended you to friends, and one will place an order soon. Her phone ##604-514-3551. Her name and address is: Barbara Hales 5074 201a St Langley, B.C. V3A 5M8 Canada Me: Brad Davis 2011-13350 Old Yale road. Surrey, B.C. V3T 3C7 Canada My order #: 2140629090529 Thank you.
A: Many thanks for your shopping and support on our website. We will give our customers more satisfied eyeglasses and service.
AutumnHoffman    Time: 2016-02-18 15:03
Q: I just ordered 2 awesome pairs of glasses. i didnt realize it said free shipping (whixh is great do NOT get me wrong) but there's no tracker to it.. when should i expect to get my glasses? Thank you so much! ~Autumn Hoffman
A: Hi Autumn, if orders processed timely after the payment verification, we will deliver your order within 3 working days. And generally, our items are shipped from China using China Post Airmail, reach MOST of the countries within 5 to 15 business days.
larissagarza    Time: 2016-02-16 07:22
Q: I do not want to place the order on my card and I never confirmed it. Please cancel it ASAP. Thanks. Larissa
A: Hi Larissa, we have processed the cancellation for your order, please check the confirmation email we sent to you.
JasmineGrosch    Time: 2016-02-23 21:26
Q: Hi! My order number is 2140713211204 and I just realized that I typed the wrong pupillary distance in. If you could change that for me I would appreciate it. It needs to be change to 63mm. My email is jazzmgrosch@gmail.com as well not @hotmail. My phone number is 419-610-8955 if you need to contact me.
A: Hi Jasmine, we have suspended your order timely and changed the PD to 63mm, then the order will go on processing. Please kindly awaiting your glasses.
KyleWiebe    Time: 2014-07-13 15:55
Q: I'm going to cancel my order, this was a waste of my money. You guys aren't even making my glasses yet, what a joke.
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cynthiajohnson    Time: 2016-02-25 08:10
Q: I am going in for a check up and are there any questions to specifically ask my Dr. when he writes a prescription for new glasses so I can have some made?
A: For new ordering, you will need a valid eyeglasses prescription (make sure it is not for contacts!) and your pupillary distance (PD). Your PD is the distance in millimeters between your pupils, and helps us center your prescription correctly in your frames. If you don not have any PD values on the prescription, you have rights to contact your doctor to get your accurate PD value.
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