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Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.

Consulting Servive Center

AmberDe Boer    Time: 2020-09-09 00:46
Q: There is a pair of glasses I’m looking for and I can’t find them now, so there any way I can send a photo of them to have help finding them
A: Dear AmberDe Boer, Yes, please send a photo to us. We will help you.
Lauren Haber    Time: 2020-09-08 17:49
Q: On my prescription it says P.D. Distance 63 and near 53. Is this the right and left? Or do i just pick one of the numbers?
A: Dear Lauren Haber, Please use the Distance PD.
JulianaLima    Time: 2020-09-08 13:01
Q: Hi I ordered 2 glasses with progressive lenses. Both frames are amazing but I had issues with the lenses. Needed to get it redone at Target. The strength was ok but the measures weren't. I am planning to order 2 more with the same progressive. Is there any way we can have these measures with more accuracy?
A: Dear Juliana Lima, Which pair of glasses have problem ? Would you please tell us the order number ? Do you mean that the segment height is inaccurate ? This is the distance (the vertical measurement) from the bottom of the lenses to where your eyes (pupils) are.
LinetteFigueroa    Time: 2020-09-08 05:08
Q: I thought you buy and get on me free or 90 percent off
A: Dear Linette Figueroa, What can we do for you ? We will help you.
PatriciaNero    Time: 2020-09-05 11:44
Q: Can I just purchase the frame and lenses with bluelight protection and no prescription?
A: Dear Patricia Nero, yes, you can choose 0.00 as your prescription and choose any number as PD value.
MarielSerrano     Time: 2020-09-05 05:13
Q: Good morning My name is Mariel Serrano , I received two glasses but when I opened one of them, which is the one with rhinestone, it was missing a stone ? Thanks
A: Dear Mariel Serrano, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?
BrandyApgar    Time: 2020-09-04 17:06
Q: Hi ordered glasses on 7-18-20 not even 90 days in the arm broke off today. Was wondering if you could replace them for free. I order alot off here. They were $23-24 "louise" I believe.
A: Dear Brandy Apgar,We are so sorry to hear this. Please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?
BeckyBrown    Time: 2020-09-04 16:53
Q: My prescription says "+0.25 if PAL". I think that means add .25 if I am getting progressive lenses, but add .25 to what?
A: Dear Becky Brown, We would like to tell you that we don\'t offer add +0.25.
DorothyPierce    Time: 2020-09-04 13:55
Q: Hello! I have happily bought many pair of glasses from Wherelight. My pd is a little too small for many of the glasses I love though. Are you able to adjust manually? I have purchased some of the ones that say they're too small from other sites without any issues. Thanks in advance! Right 30.0/Left 29.5
A: Dear Dorothy Pierce, Which frame do you want ? Please tell us the frame name.
SureyMartinez    Time: 2020-09-04 09:22
Q: Hola, la orden # Id:82007230726068 nunca me llego, alguna novedad con el paquete?
A: Dear Surey Martinez, We have shipped your order. The tracking number is 9400115902368877546038. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400115902368877546038
Eve    Time: 2020-09-04 08:01
Q: Hi, i just recieved my glasses: unfortunately the frame has Some damaging in it; it looks like a hair that is under the coating layer in the frame. What to do? Thanks!
A: Dear Eve, We are so sorry to hear this. Please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?
dianna    Time: 2020-09-04 04:14
Q: can the second pair be another prescription with the 90% off deal
A: Dear dianna, Yes, you can enter another prescription for the second pair.
Kendall    Time: 2020-09-03 17:32
Q: Hi there, I ordered some new glasses recently and I love them but unfortunately 1 of the glasses is blurry when I put them on. I have my script saved in your website and always use that as a saved setting as my script "Kendall" but something must have gone wrong because they are blurry when I look through them. Should I mail them back? Thank you - Kendall 916-505-5712
A: Dear Kendall, We are so sorry to hear this, please don\'t worry, we will help you. Would you please tell us the order number ?
Debra Fuller    Time: 2020-09-03 09:58
Q: It has come to my attention that I've paid for a pair of glasses twice. You were paid by my PayPal account and buy my Mastercard account. Therefore I would like you to send me another pair of glasses same prescription same price just not the same frames something pink would be nice and not pointy. Please advise ASAP thank you
A: Dear Debra Fuller, Would you please tell us your order number ? Which order was charged twice ? Please don\'t worry, we will help you.
Tracy Stanley    Time: 2020-09-02 15:29
Q: How do If I need small, medium or large?
A: Dear Tracy Stanley, You can check the measurements of each frame on our website.
TierneyGray    Time: 2020-09-02 00:19
Q: 82009011320471 I haven’t received any confirmation of the purchase of my glasses
A: Dear Tierney Gray Your order is in processing. Please don\'t worry.
Christy    Time: 2020-09-01 06:28
Q: I am having issues with the glasses I just received. I ordered progressives. There is a very noticeable blurry spot in upper portion of the lenses. It is towards the inner portion so it is causing diffuclties in seeing things clearly when looking forward but is ok towards the perifferal vision.
A: Dear Christy, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ? Do you have problem with both pair of glasses ?
AaishaParedes    Time: 2020-08-31 15:34
Q: Hi, I ordered Cecelia glasses, as shades, with a navy blue tint. My issue is the blue tint is extremely light. Please advise the best way to address this issue. Thank you Aaisha Paredes
A: Dear Aaisha Paredes, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?
kimcarter    Time: 2020-08-31 11:24
Q: It says I won one of the owl glass cases but when i check out i dont see the free one.
A: Dear kim carter, please don\'t worry. When you place a new order, we will add it in your order.
PatriceJones    Time: 2020-08-31 09:36
Q: I have readers that are +1.25. How would I enter this information for the sphere, cylinder and axis?
A: Dear Patrice Jones, please choose +1.25 as your sph value, please keep cylinder and axis as 0.00
DAVAESTARKS    Time: 2020-08-31 09:29
Q: Order number : 2200714100926 I had to replace my glasses and I’m waiting for Blossom to come in . They have not been updated on the usps website do you have any information on tracking
A: Dear DAVAE STARKS, We have shipped your order. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will not be updated until the pacakge arrives at the destination. We will try our best to make sure that you will receive your package. Please don\'t worry.
JudithIngram    Time: 2020-08-31 03:40
Q: Hello, I wanted to purchase a pair of your glasses but I’m not sure of how the tent will look on me. Can I purchase the glasses with the tent and if I do not like it can I then Exchange it or Receive a refund?
A: Dear Judith Ingram, If you don\'t like the tint, we can offer you a coupon to place a new order.
CHERYLMOYE    Time: 2020-08-30 18:00
Q: My first pair of glasses from have broken twice on the right stem. I fixed them the first time with gorilla glue and have not worn them for 2 months. I put them on today and they snapped again in the same spot. I am so sad. I got so many compliments on these glasses
A: Dear CHERYL MOYE, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?
Ezrael    Time: 2020-08-30 11:04
Q: Hello, on my order 2200830014320 I mistakenly purchased the Lola glasses in the tortoiseshell color when I intended to buy them in the black color. Can they be switched?
A: Dear Ezrael, OK. We will change it to black , please don\'t worry.
DarelysGonzalez     Time: 2020-08-29 21:42
Q: Hi, is my fist time buying and when I try to add all the RX information is asking me to add the ADD info, but in my RX doesn’t have any number or information.
A: Dear Darelys Gonzalez, what type of glasses do you want ? Would you please take a photo of your prescription and send it to us ?
Kelley    Time: 2020-08-29 16:43
Q: Hi I have ordered from your site before and was wondering if you could provide me with my prescription?
A: Dear Kelley, OK.We will send you a picture via email.
VickieHanies    Time: 2020-08-29 09:58
Q: Hi I just ordered a pair from you and I forgot to change the color ,,,May you please change it to Pearl not Pink !!! Oh Thank you so much !
A: Dear Vickie Hanies, Which color do you want ? We would like to tell you that you choose Pearl in pink.
GlendaNewbill    Time: 2020-08-28 16:17
Q: When ordering my frames it said pd to small but my pd does not change and I have other frames just like it that I have
A: Dear Glenda Newbill, Which frame do you want ? Would you please tell us your PD ?
MelissaPhillips    Time: 2020-08-28 06:49
Q: How can I do re-order? I need to get another pair of the sunglasses that had already got.
A: Dear Melissa Phillips, please place a new order on our website.
sharon Green    Time: 2020-08-28 03:09
Q: 97572 in the pink is that still in stock
A: Dear sharon Green, Sorry, we only have it in black.
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