Buy Prescription Glasses Online at Affordable Prices

jennifermaxwell Time: 2020-10-02 07:06

Q: I ordered readers (bifocals) with one of my glasses but the readers go up to high and I can't see with the distance lens area. Is there a way to get the same glasses but the reader only 1/4 of the way up the lens?

A: Dear jennifer, Please don\'t worry, we will help you. Would you please tell us your order number ?

Jazzmin Time: 2020-10-02 04:20

Q: Q:Do you guys repair Glasses that I have purchase from you? The lenses popped out, and when I attempted to put it back in the glasses split.

A: Dear Jazzmin, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

Candi trotter Time: 2020-09-30 21:07

Q: Yeah I ordered a pair of glasses I've been waiting I know they're in checking now I'm about to move in a week do you know how long it'll be before I receive them??

A: Dear Candi trotter, We have shipped your order. The tracking number is 1Z4W10R50446454891. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1Z4W10R50446454891&requester=WT/trackdetails

Bridget Time: 2020-09-30 13:09

Q: Hello! I have sent an email 4 days ago and have not received a response. I just received two pairs of prescription glasses and unfortunately they hurt my eyes and the prescription seems to not be correct. My vision is worse with them on and the center of the lenses feel like they make me cross-eyed.Order # 82009151546483 1. Age - 32 years old 2. PD value - 62 3. Prescription - OD PL SPH OS PL -0.75 055 Thank you for your help! :) -Bridget Thresher Bridgetladd@gmail.com

A: Dear Bridget Thresher, We are so sorry for this. Please don\'t worry, we will help you. Do you have problem with both pair of glasses. Is this a new prescription ?

KaitlynBomar Time: 2020-09-30 10:17

Q: I made a request for one pair of glasses to be remade in the order 82009081309076. I need to also return two more because I didn't like the fit. But When I go to try to return, it doesn't show any order with the ability to do so. I'm trying to purchase a few more but I need to return two before I can do that.

A: Dear Kaitlyn Bomar, We are so sorry for this. We can remake this pair of glasses for you. Would you please tell us if you can accept this ?

HEATHERCURREY Time: 2020-09-30 09:58

Q: Having an issue with wherelight.com and PayPal payment goin thru

A: Dear HEATHER CURREY, please don\'t worry, we will help you. Would you please describe the problem in detail ?

LanaWilliams Time: 2020-09-30 08:52

Q: Why can’t I find my current order number 82009221052475 Bella purple and Bella other ?

A: Dear Lana Williams, We have shipped your order. The tracking number is 9400116902368877807457. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877807457

MyasiaFlorant Time: 2020-09-29 12:56

Q: Can I use two discount codes for one order?

A: Dear Myasia Florant, You can only use one code for one order. Thank you.

Katarzyna Mroz-Spasik Time: 2020-09-29 10:12

Q: Hi I bought few pair of glasses from you and very happy with them untli the last one order. The frame is perfect but lenses moving around, very badly fitted. I'm afraid werying it as the glass can go out in any moment. I hope you could help with it. Another pairs (I bought 8 all together for me and my daughter) are perfect. Thank you in advance Katarzyna

A: Dear Katarzyna Mroz-Spasik, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

KatieHill Time: 2020-09-29 08:41

Q: When trying to select lenses it keeps asking me to select the ADD value but my ADD value is 0.00 I'm not sure what I'm doing wrong.

A: Dear Katie Hill, if you don\'t have ADD value. Please choose single vision lenses.

Cheryl Time: 2020-09-29 08:26

Q: Hello,I'm sorry?? I took my script picture,now I don't know how to send it,I have No computer,I can text or email??

A: Dear Cheryl, Yes. Please take a photo of your prescription and email it to us. Thank you.

MelindaStone Time: 2020-09-29 08:24

Q: What if my pd isn’t right

A: Dear Melinda Stone, The PD is very important to your vision. We need to make the lenses according to your PD. If you don\'t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

Linda Maida Time: 2020-09-28 19:57

Q: Bogo5 nor fall gives me the buy one get one price

A: Dear Linda Maida, please don\'t choose discounted glasses. All coupon codes could not be applied to discounted glasses and accessories.

IxchelPrieto Time: 2020-09-27 17:56

Q: I’m trying to get the right fit for me. Can you assist

A: Dear Ixchel Prieto, Which frame do you want ? We will help you. Would you please describe your problem in detail ?

BonnieDales Time: 2020-09-27 13:43

Q: I am trying to order.another paid but it doesn't seem to have saved my prescription. You have it on file fir my last order. What do I do

A: Dear Bonnie Dales, Do you need us to send you the picture of your prescription ?

ElizabethPatterson Time: 2020-09-27 08:35

Q: I had to cancel an order and then re-order with a credit card reserved for medical expenses. I see the original order charged to my credit card, when can I expect to see the credit? I see the original order has been deleted from my WhereLight account.

A: Dear Elizabeth Patterson, please don\'t worry, we will cancel your order #2200926210847 and refund you.

AmberMixson Time: 2020-09-26 17:31

Q: Hello, How do measure the appropriate frame size for your face? Thank you, Amber Mixson

A: Dear Amber Mixson, you can check the measurements of each frame on our website.

Tamara Oosterloo Time: 2020-09-25 03:10

Q: Hii, I have just ordered a few glasses with the PayPal account of a family member. However after paying I can't find my order in my account information. Paypal shows us that the order is payed for. The family member that payed does have a receipt in the mail from paypal but no mail/order confirmation from Where light. Neither did I get an order confirmation as the account holder on wherelight. Might the confirmation email be a bit late or did something go wrong with our order? Thank you in advance and kind regards, Tamara Oosterloo

A: Dear Tamara Oosterloo, Please don\'t worry, your order number is 82009250237391. Your order is in processing.

CarrieYaw Time: 2020-09-24 19:56

Q: We ordered 2 pair of glasses for my daughter a few months ago. She has not been able to wear them because they give her headaches. Is there anything we can do?

A: Dear Carrie Yaw, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of your daughter\'s prescription and send it to us ?

TaylorPressley Time: 2020-09-24 16:59

Q: Under CYL my perscription say SPH instead of a number

A: Dear Taylor Pressley, Sph means 0.00, please choose 0.00 as your CYL value.

NancyKimball Time: 2020-09-23 12:56

Q: The red frames and prescription lenses will not let me put 60 in the pd section so I can order them

A: Dear Nancy Kimball, Which frame do you want ? Would you please tell us the frame name ?

TAMi FAWCETT Time: 2020-09-23 11:18

Q: What is A PD

A: Dear TAMi FAWCETT, We would like to tell you that if you don\'t know the PD, You have rights to contact your doctor/optometrist to get the accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

Jamie hesler Time: 2020-09-23 06:48

Q: I want a pair of glasses with blue light protection but I don't need them prescription. How do I get a pair without needing a prescription?

A: Dear Jamie hesler,Please choose blue light lenses and choose 0.00 as your precription. You can leave a note to tell us that you don\'t need prescription.

ElviaScott Time: 2020-09-21 17:27

Q: I recently ordered some glasses and I made a mistake on the order of lenses (as far as the prescription). They are too strong. How can I erectify that? Am I able to send them back for the correct prescription?

A: Dear Elvia Scott, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of your original prescription and send it to us ?

Shirley Croley Time: 2020-09-21 16:51

Q: Do you guys repair Glasses that I have purchase from you? Because I have a few that are broken? The arms broke off on 3 pairs. And the other one split apart on the one I really like!

A: Dear Shirley Croley, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take photos of the glasses and send them to us ? Would you please tell us the order number ?

TyanaAgnew Time: 2020-09-21 16:50

Q: I recieved my glasses, but they have the wrong prescription. I changed it and even triple checked to make sure it was right before I ordered, but they showed up wrong, what do I do?

A: Dear Tyana Agnew, We checked your order. You ordered one frame and one pair of prescription glasses. Do you mean the glasses have the wrong precription ?

Cherita Jo Martina Time: 2020-09-21 15:16

Q: I got glasses in May & the left arm screw apparently had been inserted at an angle. The arm is not secure & is on the verge of coming off. Is there a replacement policy?

A: Dear Cherita Martina, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

AlexIzenberg Time: 2020-09-20 14:08

Q: Hello.... We just put in our order last night, about 10 hrs ago. Is it possible to make a change to the order? # 2200919230748 thank you, Alex 8184219808

A: Dear Alex Izenberg, What do you want to change ? We will help you.

BettyMclean Time: 2020-09-20 14:02

Q: I ordered glasses today. My order said tortoiseshell but I ordered blue glasses. Is that right the way it is listed. My order no. is 2200920135602.

A: Dear Betty Mclean, Do you mean that you want the frame Riggs in color bule ? But we only have it in black and tortoiseshell. What do you want to change(https://www.wherelight.com/wl/GetInfo-1609.html?c=black&from=product) ? We will help you.

Connie Olalusi Time: 2020-09-19 19:33

Q: Can frame only orders be converted to prescription by my eye doctor?

A: Dear Connie Olalusi, We would like to tell you that you need to contact your doctor to confirm this.

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