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Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.

Consulting Servive Center

ElizabethSalabie    Time: 2020-07-15 16:57
Q: I want to order glasses just for reading. I wear contacts but need reading glasses only. How do I order those? like 1.75+
A: Dear Elizabeth Salabie, please choose single vision reading lenses and please choose +1.75 as your Sph value.
LindsayEckstein    Time: 2020-07-15 13:41
Q: Order #82006251045105. I ordered this on July 25th. How much longer until they ship???
A: Dear Lindsay Eckstein, We will ship your order tomorrow and we will email you a tracking number. Please don\'t worry.
ZinaSmall    Time: 2020-07-15 10:46
Q: I want to tell you all that I'm so pleased and happy for my eyeglasses. Not only that they are absolutely beautiful, I can see now. Thank you so much for making me so happy. I can see... PRAISE GOD!
A: Dear Zina Small, We are so happy to hear this. Thank you.
JACQUELINEMARINELLO    Time: 2020-07-14 18:25
Q: I just placed an order 82007141742192 and I need to change the Bliss glasses from tortoise shell colr to the COLOR THAT SAYS OTHER BECAUSE I ORDERED THE SAME GLASSES IN TORTOISE SHELL COLR EARLIER TODAY FROM YOU SO CAN YOU PLEASE SWITCH THESE TO THE OTHER COLOR SO I DONT GET BOTH GLESSES IN SAME COLOR PLEASE CHANGE THEM TO THE COLOR STATED OTHER AND E MAIL ME THAT YOU DID IT I LIVE YOUR GLASSES BUT ITS HARD TO COMMUNICATE WITH YOU EASE HELP ME FIX THIS
A: Dear Jacqueline Marinello, OK. We will change it to color other. Please don\'t worry.
Carol    Time: 2020-07-14 14:39
Q: I am trying to put my RX in and I don’t have a PD and it won’t let me continue without it and I have a +1.00 that it won’t let me put in ????
A: Dear Carol, We would like to tell you that if you don\'t know the PD, You have rights to contact your doctor/optometrist to get the accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.
Ashley    Time: 2020-07-14 14:14
Q: I'm trying to add the Add +2.00 option on my prescription and it's not letting me. What do I do?
A: Dear Ashley, what type of lens do you want ? Single vision or Multifocal ? Would you please take a photo of your prescription and send it to us ? We will help you.
leticia    Time: 2020-07-14 14:01
Q: Do you ship to the UK?
A: Dear leticia, yes, we do.
Isabelle Parsons     Time: 2020-07-14 10:32
Q: Where is my order I paid for #8206092038444
A: Dear Isabelle Parsons,Please don\'t worry, we will help you. The tracking shows that your order was delivered in or at the mailbox at 10:25 am on June 20, 2020 in VICKSBURG, MS 39180. Would you please check your mailbox first ? And please don\'t worry, we promise that we will solve your problems. If you didn\'t find them in the mailbox, would you please contact the local USPS office first? If they also can not find your package, would you please get a statement from USPS to state that you have not received the package? And Please take a photo of the statement and attach it in the email. Please contact us as soon as possible. We are looking forward to your feedback. Thank you for your understanding and support.
ShaunaPaustian    Time: 2020-07-14 05:58
Q: I haven't received a tracking number for the glasses I have ordered. How do I find this out?
A: Dear Shauna Paustian, the tracking shows that Your item has been delivered and is available at a PO Box at 11:58 am on July 10, 2020 in PLATTE CENTER, NE 68653. Would you please check your mail box ? You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400115902368877491659
MelissaLao    Time: 2020-07-13 18:12
Q: I want to change my email address on my account, how can I do that?
A: Dear MelissaLao, please tell us the email, we can change it for you.
Verenice Arellano    Time: 2020-07-13 17:32
Q: When filling in the script it doesn’t let me choose the PD number
A: Dear Verenice Arellano, If you can\'t choose the PD, it means the frame you chose can\'t fit your PD. Please choose a smaller frame instead. Thank you.
Annie Jackson     Time: 2020-07-13 12:15
Q: My handles on both side broke. How do I get them repaired. No eye doctor here can replace them.
A: Dear Annie Jackson, please don\'t worry, we will help you. Would you please tell us your order number ? And would you please take a photo of the broken glasses and send it to us ?
MichealClay    Time: 2020-07-13 10:58
Q: I have my own frames I need the lenses changed out also can you put transmission on my lenses
A: Dear Micheal Clay, we would like to tell you that we are located in china, it is hard for you to ship the frames to us. So we recommend you order a new frame with prescription lenses on our website.
SuzanneKramer    Time: 2020-07-13 10:16
Q: One of the pair of glasses I bought are now broken a crack in the frame that hold in the lens. . Can I get a new frames and send The others back to switch the prescription lenses?
A: Dear Suzanne Kramer, please don\'t worry, we will help you. Would you please tell us your order number ? And would you please take a photo of the broken glasses and send it to us ?
VivianeFisher Flaherty    Time: 2020-07-13 10:16
Q: Which glasses actually can be bogo? Seems like anything I choose is not. Booby trap?
A: Dear VivianeFisher Flaherty, please don\'t choose discounted frame,all coupon codes could not be applied to discounted glasses and accessories.
AllieKanter    Time: 2020-07-12 21:19
Q: I need to take the tint off of a pair of glasses from the order i just placed
A: Dear Allie Kanter, Do you mean that you want to take the tint off of the sunglasses ? Do you want the sunglasses frame with clear lenses ? Or do you the lenses with other tint ?
kamilahapong    Time: 2020-07-12 13:03
Q: looking for a shipment update for order 2200616173228
A: Dear kamil ahapong, Please don\'t worry, your order is in transite. The tracking number is CNDFY2200616173228. You can check the shipping status at https://ecommerceportal.dhl.com/track/
VickySouls    Time: 2020-07-12 07:28
Q: I’m looking for my order and I can not get anyone to respond to me
A: Dear Vicky Souls, We have checked the tracking information and it shows that your item arrived at the USPS facility in JACKSONVILLE FL NETWORK DISTRIBUTION CENTER on July 12, 2020 at 12:29 pm. The item is currently in transit to the destination. You will receive it soon.You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400111699000540905643
Macy     Time: 2020-07-11 19:53
Q: I would like to order blue light glasses without a prescription since I have to wear my contacts at work. Thank you!
A: Dear Macy, You can choose blue light glasses and choose 0.00 as your prescription.
Joel    Time: 2020-07-11 10:58
Q: The sphere in my right eye is PLANO. There is My axis right is 082, left is o84. How do I set the prescription to include this information? Joel Patrick Lynn
A: Dear Joel, We would like to tell you that Plano means 0.00. And 082 equals 82, 084 equals 84.
Marie    Time: 2020-07-10 23:33
Q: Can I order two pairs of the same frames with different prescriptions?
A: Dear Marie, yes, you can.
Ella Spillman    Time: 2020-07-10 19:07
Q: Order#2007101838501. I just placed order and I changed address with pay pal but when order confirmed it showed my glasses was going to my old address. I need my glasses to go to 1955 Braeburn Dr Apt 8A Salem Va. 24153. Can I have this changed and sent to correct address. What do I need to do? Thanks for help
A: Dear Ella Spillman, the address in your order is correct, please don\'t worry.
TaraCoughlin    Time: 2020-07-10 12:36
Q: I’d like to purchase another frame but just readers. Where in my prescription would I find the information?
A: Dear Tara Coughlin, What strength of readers do you want ? If you don\'t know it, please contact your doctor to confirm it.
Carol    Time: 2020-07-10 12:05
Q: Trying to check out
A: Dear Carol, What can we do for you ?
Ida Muhammad     Time: 2020-07-08 22:27
Q: I placed an order for two pairs of glasses, order # 82007031234023. I would like tracking information so I will know when they will arrive.
A: Dear Ida Muhammad, Please don\'t worry, your order is in processing. We will email you a tracking number when we ship the glasses.
KiraPedroza     Time: 2020-07-08 17:55
Q: I want to order the sunglasses in style Valentina but it won't let me put my prescription on it why is this
A: Dear Kira Pedroza, We are sorry to tell you that the Valentina frame has a special shape, so we can\'t put prescriotion lenses in the frame.
AliciaTalia    Time: 2020-07-08 14:51
Q: Hi in my last order I got a pair of black glasses that were much larger than what they appeared in the photos provided. I would like to take advantage of the warranty and exchange these glasses for a new pair Also I want to let you know how much I really enjoy and love this Company. I have at least eight glasses from where light between two accounts
A: Dear Alicia Talia, We are so sorry to hear this. Please don\'t worry, we will help you. Are you willing to take a photo by wearing the glasses and send the photo to us ?
ShaunaPaustian    Time: 2020-07-08 08:22
Q: I am trying to find out when I will receive my glasses? I haven't gotten a tracking number.
A: Dear Shauna Paustian, we have shipped your order. The tracking number is 9400115902368877491659. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400115902368877491659
LisaRiedyk    Time: 2020-07-08 07:35
Q: When will my Order Ship?82007071723517
A: Dear Lisa Riedyk, Please don\'t worry, we will email you a tracking number when we ship your order.
DaniaZeron    Time: 2020-07-08 05:48
Q: Hello, I cancelled the order 2200707063101 yesterday as I realized the frames would be too small. The order still shows like it is completing, please confirm that it was cancelled. Thanks
A: Dear Dania Zeron, We have cancelled your order. Please don\'t worry.
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