Buy Prescription Glasses Online at Affordable Prices

Damaris Zuniga Time: 2019-09-07 19:22

Q: I have no way to check my tracking info theough the website and I don’t believe you even have my email to contact me. What can I do !?

A: Dear Damaris Zuniga, We have checked it for you and would like to tell you that your order is still being processed now but we have rushed it for you, we will ship the glasses to you soon. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

Cher Time: 2019-09-06 23:27

Q: I ordered a pair of glasses with bifocal lenses in them on August 31, 2019, and still haven't received them and when I log in to check order history it says no data! There is no way to check the order and I wouldn't have shelled out money for glasses for nothing. I will contact PayPal if I don't hear from you. Cher Tramel

A: Dear Cher, we are sorry for the delay. We have checked your order and we would like to tell you that your order is to be finished. We will ship your order out next week. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

MeredithBuyrucu Time: 2019-09-06 07:53

Q: When will you get the jungle glasses (with the leopard on it) back in stock? I want them! :) Thanks!

A: Dear Meredith Buyrucu, we are sorry to tell you that this frame is discontinued. It will not come back in stock.

Phyllis Scolardi Time: 2019-09-06 06:29

Q: Hi I’m trying to order a pair of glasses and it’s not taking the a XIS number it’s going in the CYLINdrical box I would really like to order

A: Dear Phyllis Scolardi, please don\'t worry. Would you please take a photo of your origianl prescription and atatch it in the email? We will check it for you.

Kathryn Bonnie Creamer Time: 2019-09-05 05:43

Q: Here is the new frame can't find the number but the name is Angelica blue the price is 14.95

A: Dear Kathryn Bonnie, thank you for your understanding. We will make your glasses immediately.

DebraLocher Time: 2019-09-04 09:21

Q: I am in process of ordering sunglasses. Is there an additional charge for tinted lenses in products marked sunglasses? The shopping cart is asking to add a default lens tint at $15.95. Is that correct?

A: Dear Debra Locher, yes, it is correct.

LucyScheller Time: 2019-09-04 05:48

Q: I am trying to process return and have not heard back with instructions. Thanks!

A: Dear Lucy Scheller, please don\'t worry, you don\'t need to return the glasses to us, we will help you. Would you please tell us which frame you don\'t like ?

TINAMEREDITH Time: 2019-09-03 21:39

Q: TILLMAN SN: 63078 Frame details says: 125 width: Lens width 47 bridge 18 but on the actual arm of the glasses picture it says: 51-17- Also NICHOLS SN: 7008 Frame details says Width 129 lens width 52 bridge 18 But on the actual glasses picture the arm says 54-16- Confused about the size Both of these glasses say one thing in the description but on the arm of the glasses in the picture is a different size. what are the correct size of these glasses?

A: Dear TINAMEREDITH, we would like to tell you that the measurements of Frame details are more accurate.

CrystalMartin Time: 2019-09-03 16:59

Q: How do I put in the special which is labor day and put in a coupon code??

A: Dear Crystal Martin, we have received your order and you have used the coupon code. Please don\'t worry.

AlmaArreola Time: 2019-09-03 08:38

Q: Hello, I'd like to order some glasses for my Mom, her prescription includes bifocals but she doesn't want them as bifocals, she wants separate glasses for each thing. Are you able to make them separate with that prescription or do you need separate prescriptions for each?

A: Dear Alma Arreola, do you mean that your Mom wants single vision redaing lens and single vision distance lens ? Would ypu please send us your Mom\'s prescription ?

Amber Ford Time: 2019-09-01 17:43

Q: I ordered a pair of glasses on August 12th, still haven't recieved them and when I click on order history it says no data! There's no way on this website to find out where your order is when it was shipped or anything! Where is my order I played $62 for a pair of prescription glasses..

A: Dear Amber Ford, we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400115902368877191528

EdieCole Steward Time: 2019-08-30 15:01

Q: My order has been allocating for a week. When will it actually ship?

A: Dear Edie Cole Steward, we shipped your order just now. The tracking number is 9405515902368877195888. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9405515902368877195888

ArleneMiller Time: 2019-08-30 11:05

Q: I have filled out a new prescription twice and I can not submit it. I do not have a camera on my desk top to send a photo of the prescription. My prescription is NOT marked for pupilary distance and your system will not let me submit with PD marked none. What is going on. This is getting very frustrating.

A: Dear Arlene Miller, you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

Cathy Time: 2019-08-30 10:22

Q: I have ordered two pair of glasses in the past, one pinkish on purple but I do not remember the style name. One pair recently broke and I want to reorder the same one in purple after I have a new eye exam next week. Can you see if you can tell me the name of the frame.

A: Dear Cathy, We are sorry to tell you that the frame is discontinued.

Ana Time: 2019-08-29 22:35

Q: Thank you for your quick response. The pair that I had problems with was the Sims frame (SN: 93308). Originally there were 2 PDs inputted, but I would like to correct it with one: 60.0, if possible. Thank you!

A: Dear Ana, we analyzed with our optometrist and they think the reason why caused your problems is not PD. Because the error of the two PD is just 1mm. According to the international standard, the error within 2mm, it will not have the problems. So please don\'t worry. And would you please wear the glasses and adjust the frame which can make the lenses far away from your eyes a little, then tell us whether you feel better?

Ana Time: 2019-08-29 20:14

Q: Hello, I ordered two frames which I love so much! However, the first frames hurts my eyes. The second pair are perfect the way they are, which leads me to believe I got the wrong PD. Is there a way to correct the first frame? Or will I have to reorder?

A: Dear Ana, we are sorry to hear that, please don\'t worry. We will try our best to help you. Would you please tell us which pair has problems?

Erica Time: 2019-08-27 18:53

Q: Do you have reading glasses, 4.0 power?

A: Dear Erica, we suggest you to measure the pupilary distance first. The PD is very important to your vision. After measuring the PD, you can choose single vision reading lenses and fill sph +4.00.If you don’t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

CrystalMartin Time: 2019-08-27 18:24

Q: Hello I broke the arm of a pair of glasses I got from wherelight but the lenses are good do I have to buy a new pair or can I send back the pair I have and use the same lens

A: Dear Crystal Martin, we are sorry to hear that, please don\'t worry. We will try our best to help you. In order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

CindyKopp Time: 2019-08-27 17:43

Q: I would like to order the Moana but it won't let me order in my PD which is 56. Why? Can you please help?

A: Dear Cindy Kopp, we are sorry for the inconvenience brought to you. We would like to tell you that the PD is very important to your vision. We suggest you to choose other smaller frame.

CindyKopp Time: 2019-08-27 17:31

Q: I want to order the Fawn, but my PD is a 56. Is there anyway I can order these?

A: Dear Cindy Kopp, we are sorry for the inconvenience brought to you. We would like to tell you that the PD is very important to your vision. We suggest you to choose other smaller frame.

Wanda Smith Time: 2019-08-27 15:29

Q: Trying to order dont understand just want 225 reading glasses

A: Dear Wanda Smith, we suggest you to measure the pupilary distance first. The PD is very important to your vision. After measuring the PD, you can choose single vision reading lenses and fill sph +2.25.If you don’t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

Cara Carr Time: 2019-08-27 12:59

Q: Are you able to do prism lenses with single Vision lenses and by themselves? Please advise.

A: Dear Cara Carr，we can make the prism and you can choose the prism when you fill the prescription.

NicaLovett Time: 2019-08-27 12:44

Q: I PUT IN THE WRONG PRESCRIPTION FOR ORDER 2190827072022 HOW CAN I CHANGE IT

A: Dear Nica Lovett, please don\'t worry.Would you please take a photo of your original prescription and attach it in the email? We will change it for you.

KimDeVitto Time: 2019-08-27 07:42

Q: Hello! I by mistake canceled an order. I would like to use the order number and reorder my purchase with my charge card. How can I do that?

A: Dear Kim DeVitto, we would like to tell you that you still have an order#81908270807482 which is the same as the order you cancelled. You can find this order in your account. And you can pay the money.

Tina king Time: 2019-08-26 19:08

Q: Do you carry Zulu in 95119 in black? I only see red but on the cover/ home page there’s a pair of glasses in black.

A: Dear Tina king, we are sorry to tell you that the frame#Zulu in black will not come back in stock.

Morgan Time: 2019-08-26 06:49

Q: I’m trying to buy the the same frame, one in sunglasses one in clear lenses and the system is not allowing me. How do I go about doing this?

A: Dear Morgan， we would like to tell you that you can choose different colors of this frame ,then leave a note in the Additional Note, tell us which color you want. Then we will change it for you.

NANCYRAKNESS Time: 2019-08-25 20:54

Q: PLEASE FIX THE LINKS TO TRY ON THE MOANA GLASSES - THEY ARE NOT LINKED TO THE CORRECT FRAMES. THANK YOU

A: Dear NANCY RAKNESS,we are sorry for the inconvenience brought to you. We will contact our technicians to fix this.

EdieCole Steward Time: 2019-08-25 19:08

Q: What does it mean that my order is in allocating status?

A: Dear EdieCole Steward, we are sorry for the delay.We have checked it for you and would like to tell you that your order is still being processed now but we have rushed it for you, we will ship the glasses to you soon. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

Celina Time: 2019-08-23 07:55

Q: My glasses have been in "checking" since 8/12. Today is 8/23. When are they going to be shipped?

A: Dear Celina Anderson， We have checked your order and we would like to tell you that your order is to be finished. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

Janie Edwards Time: 2019-08-22 08:27

Q: Hello. I love my glasses, however I should have gotten bifocal. I can only see far away and not close up. Can I return them and have them re-done? Thanks

A: Dear Janie Edwards, Would you please send us a photo of your prescription ? We will help you, please don\'t worry.

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