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Saf Time: 2019-09-28 05:04

Q: Order 2190926112052 I forgot to add Anti-Glare to both glasses is it possible to still add it and pay for it?

A: Dear Saf, we will add it for you and we will not charge you. Please don\'t worry.

GaberialBrasher Time: 2019-09-26 01:00

Q: What does premium coating consist of under list of options for glasses?

A: Dear Gaberial Brasher, we would like to tell you that premium coating for glasses consists of the functions of Anti-Scratch, Glare,waterproof and oilophobic.

Natasha Time: 2019-09-25 09:50

Q: Hi do you not do single vision lenses for your oliver glasses

A: Dear Natasha, we are sorry to tell you that this frame can not do the single vision lenses since the shape of the frame is very special.

Imani Time: 2019-09-24 15:34

Q: GOOD EVENING! I am absolutely IN LOVE with my glasses however when I received them I noticed “scuff marks” on the frame of them. I’m curious on the return policy since my glasses were delivered just a couple days ago. I took pictures but am unable to paste to this message. The design was 97565 in red. Thank you for your time and considerations. Respectively, Imani

A: Dear Imani, we are sorry to hear that, please don\'t worry. We will try our best to help you. In order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

JazminScott Time: 2019-09-24 12:27

Q: Order# 2190917095330 Hi, when is this order expected to ship? For the past week the tracking has been saying label created. Thanks!

A: Dear Jazmin Scott,we would like to tell you that we have shipped your order out.We would like to tell you that your package is sending to the next destination. When it arrives at the next destination, the local post office will update the tracking information.

ChristieThompson Time: 2019-09-24 10:54

Q: I'm trying to upload a prescription to order glasses and it keeps asking for pd. The prescription doesn't have a pd, so how can I order the glasses.

A: Dear Christie Thompson, if there is no PD in the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

Tan Time: 2019-09-23 16:18

Q: What does “unreceipted” mean? It says both my glasses are finished & in “checking”?

A: Dear Tan, we would like to tell you that your order has been shipped out. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1Z70F1A40454411917&requester=WT/trackdetails

Cassandra Time: 2019-09-23 13:32

Q: hey again, Where can i find "photochromic lenses" on your site? I put that into the search bar and didn't come up with anything. Could you please point me in the right direction to find it?

A: Dear Cassandra, we would like to tell you that you can choose it in the tint. We have photochromic brown and photochromic grey.

MariaHaye Time: 2019-09-23 08:45

Q: Hello, my order has been completed since the 10th. When will the items ship?

A: Dear Maria Haye, we are so sorry for the delay.We would like to your order is to be finished, If everything goes well, we can ship your order out this week. If not, we will ship the finished glasses to you first. When the other pair is finished, we will ship it to you.

MariaHaye Time: 2019-09-23 07:58

Q: Hello my order was completed the 10th and still has not shipped. Can I have an update please.

A: Dear Maria Haye, we are so sorry for the delay.We would like to your order is to be finished, If everything goes well, we can ship your order out this week. If not, we will ship the finished glasses to you first. When the other pair is finished, we will ship it to you.

CrystalBradley Time: 2019-09-22 16:35

Q: I am attempting to view the glasses that I picked as my favorites. Your website has divided up these favorite frames into 2 pages. When I click on the #2 or the >> that points to page 2, the website takes me back to the main page of all frames. I have tried this a couple of times. Can someone fix this error so that I can select the frames that I want to purchase? I hope this explanation makes sense.

A: Dear Crystal Bradley, we are sorry for the inconvenience brought to you. We will inform our technicians to fix it.

Gail Gardner Time: 2019-09-22 04:54

Q: I am interested in ordering the Ragan glasses. My last pair of glasses that I ordered (from another website), the measurements were: 49 - 18- 138. I need no line progressive and my PD is 31.5 on both eyes. Will these glasses work for me?

A: Dear Gail Gardner， we would like to tell you that we can process this frame with progressive lenses or Free Form lenses.

RoseNEFF Time: 2019-09-21 08:40

Q: STARRY........ MY PD IS 62 AND SHOULD FIT AND IT WILL NOT ACCEPT ......WHY

A: Dear Rose NEFF, We are sorry to tell you that if your sph is positive, the minimum PD of the frame which is marked on our website should be added 5. So you need to choose the minimum PD which is marked on our website is 57.Please choose other smaller frame. Thanks for your patience.

MolleeBagwell Time: 2019-09-20 10:47

Q: When will my order be shipped? It’s had a packing label printed since the 16th it’s the 20th and says it’s still not been shipped!

A: Dear Mollee Bagwell,we would like to tell you that we have shipped your order out and the tracking information shows that your item departed USPS GREENVILLE SC DISTRIBUTION CENTER destination facility on September 21, 2019 at 11:31 pm. The item is currently in transit to the destination.

SiegristBell Time: 2019-09-20 01:49

Q: Hi is there a fast way to filter by PD? Thanks Siggy

A: Dear Siegrist Bell, we are sorry to tell you that we don\'t have a fast way to filter by PD. If your PD is under 65, we suggest you to choose small size frame or middle size frame.

JENNIELOPEZ Time: 2019-09-20 00:52

Q: Order status?

A: Dear JENNIELOPEZ, We will ship your order on Monday.

WhitneyWalker Time: 2019-09-19 16:12

Q: How can I order frames with retainer lenses? I don't want prescription lenses but I don't want empty frames either.

A: Dear Whitney Walker, we would like to tell you that you can choose Frame Only, we will send you that frame with clear non-prescription lenses.

Cassandra Time: 2019-09-18 19:17

Q: Can you tell me what you mean by the lens tint? Like, is it permanently tinted at all times or just when your outside. And if not, do you sell transition lenses?

A: Dear Cassandra, lens tint is permanently tinted at all times. If you want transition lenses, you can choose photochromic lens on our website.

CindyNiceforo Time: 2019-09-18 12:27

Q: do i have a current order?

A: Dear Cindy Niceforo,Yes, your order is in processing now.

Becky Tobias Time: 2019-09-17 20:04

Q: I bought 3 pairs of prescription glasses and paid for Express shipping which according to your FAQ should take 7-15 days to reach the UK. It's now been 16 days and the status of my order is still in processing and hasn't been updated since Sept 11th. When i contacted you last week you said my glasses would be posted this week and I would receive them before the 21st of September as I'm going away and paid for express shipping to ensure they'd arrive in time. Please advise.

A: Dear Becky Tobias, We would like to tell you that we can ship your order tomorrow. Would you please tell us when you will leave ? We can ship the glasses to new address if there\'s not enough time.

RosadyArroyo Time: 2019-09-17 11:20

Q: Hi. The package you sent remains in the same status since September 11 2019. Can you help me?

A: Dear Rosady Arroyo, We would like to tell you that we have shipped your order, but the tracking has not been updated. Tracking is not updated because your package is still in transit. And the tracking will be updated when your package arrives at next facility. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400115902368877206055

AnnetteRoot Time: 2019-09-14 15:11

Q: I cannot tell which script was used on each frame as they came without differentiation. IE: close, computer or distance.

A: Dear Annette Root, we would like to tell you that you can take a photo of your original prescription which contains PD value and attach it in the email. We will check it for you.

SoniaXminies Time: 2019-09-13 10:02

Q: Hi, the prescription in my glasses is not correct.

A: Dear Sonia Xminies, we are sorry to hear that, please don\'t worry. We will try our best to help you. Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Becky Tobias Time: 2019-09-13 07:38

Q: Hi I placed my order 11 days ago for 3 pairs of glasses and was hoping to receive them by the 21st of September and I paid for Express shipping. Will this be possible?

A: Dear Becky Tobias, we would like to tell you that we will ship your order out next week. And if everything goes well, you can receive your eyeglasses by the 21st of September.

ShawntaCoker Time: 2019-09-10 22:15

Q: i placed my order over a week ago and have yet to receive any updates please let me know the status of my order

A: Dear Shawnta Coker, We have checked it for you and would like to tell you that your order is still being processed now but we have rushed it for you, we will ship the glasses to you soon. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

Catherine Cobb Time: 2019-09-10 15:21

Q: My order is not filled yet it been a few days. Can you tell me what the problem is.

A: Dear Catherine Cobb, we are sorry for the delay. we would like to tell you that your order is to be finshed. We will ship your order soon. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

DeyalineDitren Time: 2019-09-09 15:04

Q: I cannot put th rx

A: Dear Deyaline Ditren, we are sorry to hear that, please don\'t worry. We will try our best to help you. Would you please tell us the frame number and take a photo of your prescription first? We will check it for you.

DianaSoccorsi Time: 2019-09-09 11:50

Q: How soon will my order ship?

A: Dear Diana Soccorsi, we would like to tell you that your order is to be finished. We will ship your order out soon. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

Kerry Time: 2019-09-08 22:56

Q: Hello I bought some aviator sunglasses and the one lense keeps popping out . Also I want to order the Karin with my prescription it says including lenses. But when I go to order it says frame only? Why?

A: Dear Kerry Mckinlay, we are sorry to tell you that the shape of this frame is very specical. It\'s very hard for us to put the lenses into the frame. We can only sell the frame.

KerryMckinlay Time: 2019-09-08 22:43

Q: I see that the Karin purple glasses include lenses but when I go to order it says frame only? Why I have bought lots from you and me er had this issue?

A: Dear Kerry Mckinlay, we are sorry to tell you that the shape of this frame is very specical. It\'s very hard for us to put the lenses into the frame. We can only sell the frame.

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