Buy Prescription Glasses Online at Affordable Prices

Janice Time: 2019-06-17 09:33

Q: Do you sell reading glasses?

A: Dear Janice, yes, you can choose single vision reading lenses and fill your sph and PD.If you don\'t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

LynetteBogielski Time: 2019-06-16 17:04

Q: My order says allocating. What does that mean

A: Dear Lynette Bogielski, we would like to tell you that it means that your order are being processed and your glasses are being made in our factory.

Sheila Rae Time: 2019-06-16 11:47

Q: I would like a pair of Wren glasses with my prescription and a tint but I can't enter a PD so can't buy. Is there a reason for this as I could buy the frames only. I'm a new customer and like that you have the option to get tints, which I find difficult with quite a few places. Thanks.

A: Dear Sheila Rae, sorry for the inconvenience brought to you. We would like to tell you that you can choose 70 as your PD and write your correct PD in the Additional Note. We will check it for you. Thanks for your understanding.

SueOvens Time: 2019-06-15 20:23

Q: New Order: Hi there, I am trying to place a new order and although there is money in my account with my card it is saying there is not, but also I thought it was 50% off with the code….what is the best discount can you give me ? I have many many pairs of your glasses J Let me know so I can go ahead with the order… Sue

A: Dear Sue Ovens, we would like to tell you that we have discount of 50% off now. It\'s the best discount on our website now. And about your card, we suggest you to contact the bank. Because actually, we don\'t know the personal information of your card. We have no rights to check your personal information.

LynetteBogielski Time: 2019-06-15 17:32

Q: I ordered my glasses on 5/13/2019. I paid extra for the fast shipping, an extra $18.95. When can I expect my glasses? Why is there no tracking info? The extra shipping said 5-7 business days

A: Dear Lynette Bogielski, we have checked your order and we would like to tell you that your order is being processed now. And it will take 10-15 business days to make them. You will receive them with 2-3 busienss days after we ship your order out. Please don\'t worry. We will rush the order for you.

Cyndi Time: 2019-06-14 14:57

Q: The site is not allowing me to use a credit card without going through PayPal. I don't have PayPal and do not wish to open an account with them

A: Dear Cyndi, we would like to tell you that you don\'t need to register a paypal account. You can choose credit card payment.

Kristina Time: 2019-06-14 14:36

Q: Hi, I ordered a pair of glasses on 2019-05-10 and they were completed 2019-05-30. However there has been a delay in shipping and I've seen no recent updates from USPS except that it says it's arriving late. Any idea why? Please let me know. Thanks.

A: Dear Kristina, we are sorry for the delay, we will try our best to solve the problems and make sure that you can receive your glasses, please do not worry. We have checked the tracking information and your package still on the way to the destination. Concerning your case, you are advised to wait one more week, if the tracking information is still not updated, please contact us as soon as possible.

Jo Time: 2019-06-14 13:26

Q: Couple of questions, I'm not able to register because I get message that email is invalid which is not 2nd question, I'm trying to order sunglasses with prescription, your website is not clear do I need to pay for tint if you are already selling them as sunglasses?

A: Dear Jo, we are sorry to hear that, but in order to know your problems in detail, would you please take a screenshot and attach it in the email? We will check it for you. About the second question, we would like to tell you that if you want to order sunglasses, you still need to pay for tint.

Paulette Wittwer Time: 2019-06-14 11:36

Q: I purchased 3 (frames only) eyeglasses to compare which fit the best. I received them on 6 13 19. Keeping two and returning one. I would like to now have prescription lenses put in the two pair I'm keeping. How do I get this accomplished? Thank you

A: Dear Paulette Wittwer,we are sorry to tell you that our factory is located in China. The freight is expensive and there is no guarantee that the frames will be properly delivered to us remained intact. Concerning your case, we can offer you a $20 coupon. You can keep these three frames and use the coupon to buy new frames with prescription lenses. Would you please tell us whether you can accept it?

chelseylunan Time: 2019-06-12 07:16

Q: I ordered my pair of glasses on the 25th of May , it has been almost theee weeks . I checked the status of my glasses they have been made and ready to ship but o still haven’t received them in the 5-10 business days I was supposed to get them. Any reason why ?

A: Dear chelsey lunan, we are so sorry for the delay. We inquired about the logistics. Your package is still in transit. Would you please wait another week patiently? If you don\'t receive the package in a week, please contact us immediately. Your patience and understanding will be greatly appreciated.

CarlaLeal Time: 2019-06-06 03:56

Q: Hi it won’t let me use my paypal to checkout

A: Dear Carla Leal, we are sorry to hear that, but in order to know your problems in detail, would you please take a screenshot and attach it in the email? We will check it for you.

ChristaWright Time: 2019-06-05 18:29

Q: I know that my glasses have been delayed but could you please let me know when they will ship. They were ordered 2019-05-07. Thank you Christa Wright

A: Dear Christa Wright, we have checked it for you and we would like to tell you that your order will be shipped out today.

FayeMcFarlane Time: 2019-06-05 13:39

Q: I placed an order over one month ago #2190506055040 and it looks like it still hasn't shipped. What is the problem?

A: Dear FayeMcFarlanee， we are sorry for the delay. We have checked your order and we would like to tell you that the glasses# 97590, the glasses#97525 and the glasses#97568 are finished. The glasses#97572 are still being made. Concerning your case, we can ship out the finished glasses first. Then we will ship out the glasses#97572 after the glasses#97572 are finished. We will undertake the extra shipping fee.

Linda Time: 2019-06-05 12:46

Q: I am trying to read my prescription. It has Night vision +2.75 O.D. and +2.75 O.S. in addition to the other information. I don't see a place to put that on the form.

A: Dear Linda, would you please take a photo of your original prescription and attach it in the email? We will check it for you.

SherryTurner Time: 2019-06-04 14:00

Q: I'm trying to order glasses and it will not allow me to include the axis amount (whatever that is?)

A: Dear Sherry Turner, we are sorry to hear that, please don\'t worry. We will try our best to solve your problems. would you please take a screenshot and send it to us? We will check it for you.

Victoria Forster Time: 2019-06-04 12:14

Q: Hi do you do orders to the UK Thank you

A: Dear Victoria Forster, we would like to tell you that we do orders to the UK and we can send the glasses to the UK.

Jannie chartrand Time: 2019-06-03 17:41

Q: Hello :) I want to order sunglasses but i dont find the polarized option ? Is this available on this site ? Tank u Jannie

A: Dear Jannie chartrand. we would like to tell you that you can choose functional lens, then you can find the polarized option.

Tia Time: 2019-06-03 14:19

Q: I placed an order with you guys on Thursday of last week & haven’t had an update since last week. Can I please know the status of my order.

A: Dear Tia, We have checked it for you and would like to tell you that your order is still being processed now but we have rushed it for you, we will ship the glasses to you soon. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

Ginger Time: 2019-06-03 12:16

Q: I am trying to order a pair of the Bell glasses with a PD of 55 but it won't let me choose this option, are these available with a PD of 55? Same question for the Rogers style glasses, here are the links to both pairs https://www.wherelight.com/wl/GetInfo-1592.html https://www.wherelight.com/wl/GetInfo-1668.html?c=black

A: Dear Ginger, sorry for the inconvenience brought to you. We would like to tell you that you can choose 70 as your PD and write your correct PD in the Additional Note. We will check it for you. Thanks for your understanding.

Leslie Daye Time: 2019-06-03 09:24

Q: I am trying to order glasses. I need help opening an account.

A: Dear Leslie Daye, would you please tell us your problems in detail? And we are sorry to tell you that we don\'t have a phone number.

Cynthia Time: 2019-06-03 09:22

Q: Tracking number: 9400115902368877124694 Your site shows cargo already shipped on 5/30 but on the USPS tracking site it only shows that a label was created and they haven't even picked it up or have it in their possession? I really need these glasses, I am struggling with work and driving going on over a week now. Please help me.

A: Dear Cynthia, we are sorry for the delay. We have checked it for you and we would like to tell that your package are on the way to the US. When it arrives in the US, the tracking information will be updated. Please don\'t worry. We will try our best to make sure that you will receive your package.

Dayna Time: 2019-06-02 18:42

Q: Photo chromatic lenses do not appear on my tint list. How can I order them? Thanks.

A: Dear Dayna, we have received your message. Would you please tell us which frame you want to choose and which type of lenses you want to choose, single vision lenses or mutifocal lenses ? We will check it for you.

Dayna Time: 2019-06-02 18:32

Q: I want to order photochromatic lenses but they don’t show up as an option on the tint page. How do I do it?

A: Dear Dayna, we have received your message. Would you please tell us which frame you want to choose and which type of lenses you want to choose, single vision lenses or mutifocal lenses ? We will check it for you.

JeanScholes Time: 2019-06-01 09:14

Q: tried to order but when I hit add prescrition it wont let me I tried restarting refreshing nthing works

A: Dear Jean Scholes, we are sorry to hear that, but would you please tell us your problems in detail and take a screenshot ? We will check it for you. Thanks for your patience.

Kimberly10i Time: 2019-05-30 03:27

Q: Hi, My prescription has changed. Can I mail the glasses back to you and pay for new lenses? I love them! Thanks.

A: Dear Kimberly Tenai, we would like to tell you that our factory is located in China, the freight is expensive and there is no guarantee that the frames will be properly delivered to us remained intact. concerning this case, we can offer you a $5 coupon to place a new order, would you please tell us if you want it ?

AshleyCorral Time: 2019-05-30 01:28

Q: Hi I just input the PD 59 for the Doyle glasses and it didn't let me. It only gave me access from 64.0 and up.

A: Dear Ashley Corral, sorry for the inconvenience brought to you. We would like to tell you that you can choose 64 as your PD and write your correct PD in the Additional Note. We will check it for you. Thanks for your understanding.

Bridgett Vickery Time: 2019-05-26 08:27

Q: I can not get my coupon to work and i have 2 pair of glasses setting in my cart?

A: Would you please tell us your coupon code and send a screenshot to us so that we can check it for you? Our email address is service@mail-wherelight.com

Pinky Time: 2019-05-25 19:54

Q: I would like transitional lens light to dark how do I place that order when choosing frames

A: Dear Pinky, we would like to tell you that it is called photochromic on our website. When are choosing the lens tint, you can choose photochromic grey or photochromic brown.

ZoeGrogan Time: 2019-05-25 07:04

Q: Hello, i was trying to upload my picture but it uploads sideways and cannot move iy. Please Help!

A: Dear Zoe Grogan, would you please take a screenshot and attach it in the email so that we can check it first ? our email address is service@mail-wherelight.com

LaurelTucker Time: 2019-05-21 12:48

Q: I'm interested in the Clover sunglasses, it says their PD range is 57-80. My PD is 58 but when I put in my prescription it says my PD is too small

A: Dear Laurel Tucker, we would like to tell you that if your sph is +, the PD range is 62-85. But you can fill 70 as your PD, then fill your correct PD in the Additional Note. We will check it for you.

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