Buy Prescription Glasses Online at Affordable Prices

LisaLawson Time: 2019-05-20 11:32

Q: I've been waiting on an order that I placed 11 days ago and it hasn't even shipped yet. One of the frames is still showing as processing. Can someone help me figure out when I might receive these? I understand there is additional time but this seems excessive. Thank you.

A: Dear Lisa Lawson, We have checked it for you and would like to tell you that your order will be shipped out today. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

Yilmaries Rodriguez Time: 2019-05-20 02:50

Q: I’ve been trying to order any type of glasses and it won’t let me put my pd and when I finally get to put my pd it says is too small. ???? also I can’t save my prescription, each time I have to add it again and again.

A: Dear Yilmaries Rodriguez, sorry for the inconvenience brought to you. We would like to tell you that you can choose 70 as your PD and write your correct PD in the Additional Note. We will check it for you. Thanks for your understanding.

EllenZerfas Time: 2019-05-20 00:01

Q: Will you ever consider making the Sabina frame in a smaller size to fit my PD?

A: Dear Ellen Zerfas， we would like to tell you that we can not change the size of the frame, but we can customize the bigger lenses which can fit your PD.

RuebenaParnell Time: 2019-05-18 11:55

Q: I can't enter my right pd,33.5,but can enter my left pd,tried to enter in additional info.would not let me confirm.

A: Dear Ruebena Parnell，sorry for the inconvenience brought to you.Would you please take a screenshot and attach it in the email so that we can check it for you?

Ashley Time: 2019-05-17 14:09

Q: It doesn't let me put my prescription.

A: Dear Ashley, don\'t worry. We will try our best to solve your problems. Would you please tell us your problems in detail or take a screenshot ? We will check it for you.

KimP Time: 2019-05-17 10:38

Q: I’m not sure how to place my order when it asks if glasses are for reading or distance because I have both. One eye sees for distance and the other is for close up so how do I respond to that question?

A: Dear Kim P, we would like to tell you that if you want to see something from a distance clearly, you can choose single vision distance lenses and fill your prescription.If you want to reading clearly, you can choose single vision reading lenses and you need to add the Add to your Sph value, narrow the PD by 3mm and remove the Add. If you still don\'t know how to fill your prescription, you can take a photo of your original prescription and attach it in the email. Then please tell us your requriement. We will tell you how to fill your prescription.

KarenLlewellyn Time: 2019-05-17 09:48

Q: I'm trying to order new glasses,but every time i try to fill in the prescription details, it wont let me add the PD. it is grayed out and won't let me select the options in the drop down box

A: Dear Karen Llewellyn, sorry for the inconvenience brought to you. We would like to tell you that you can choose 70 as your PD and write your correct PD in the Additional Note. We will check it for you. Thanks for your understanding.

Sar B Time: 2019-05-17 03:55

Q: I am trying to order the frame Aldis I ordered in September 2018 the first tome and loved the glasses! My one year old sat on them, is the reason for ordering again. When I try to select my prescription it says the pd is to small. I ordered them last year using the same prescription and Pd as saved. Can you tell me if there’s some error on my part? I just really want to have those glasses again! Thanks so much!

A: Dear Sar B, sorry for the inconvenience brought to you. We would like to tell you that you can choose 70 as your PD and write your correct PD in the Additional Note. We will change it for you. Thanks for your understanding.

Robin Lambert Time: 2019-05-16 08:12

Q: I just submitted an order for prescription eyeglasses#81905160707429 and I had s question about another pair I also wanted to order... Dawes ..colour: Teal with red and teal triangles on the sides but it showed that particular colour out of stock. Can you tell me when that colour will be available to order? Thank you

A: Dear Robin Lambert, we are so sorry to tell you that the Teal frame is discontinued. we are so sorry.

KarenHarris Time: 2019-05-15 04:07

Q: If you are ordering 2 pairs of glasses, Can you use mom25 and 50off second pair at same time?

A: Dear Karen Harris， we are sorry to tell your that one order can only use one kind of discount.

tanishastevenson Time: 2019-05-14 09:52

Q: I have a PD of 64, do you guys not make them this high? I was trying to order some glasses before your Mother's Day sale ends. Please advise. Thank you

A: Dear Customer, we would like to tell you that most of our frames can fit PD of 64, you can go to place an order.

JadaMcIntosh Time: 2019-05-13 19:03

Q: I meant to order with my prescription. Can I send the glasses back to have prescription lenses placed in them?

A: Dear Jada McIntosh, we are sorry to tell you that we do not offer this. Because our factory is located in China. The freight is expensive and there is no guarantee that the frames will be properly delivered to us remained intact.

Lana Jordan Time: 2019-05-13 14:32

Q: I would like to order but find it confusing for me. I see a description of measuring pd but don’t know how . Also I have worn lined trifocals for years and wonder if my prescription can be used for bifocal progressives. I hope to be able to use the 25% Mother’s Day discount after I hear from you. Thank you.

A: Dear Lana Jordan, we are sorry to tell you that we do not have trifocals. And we do not suggest you to use the prescription to order bifocal progressives since you have worn lined trifocals for years. we are so sorry.

Jessica Tinkey Time: 2019-05-13 11:28

Q: I received my glasses today. Love them except they were to have the glare treatment on them and it seems that they don’t. I see lots of glare. When I put my old ones there is not a glare

A: Dear Jessica Tinkey, we guarantee that the lenses have Anti-Scratch & Glare coating. we would like to tell you that the color you saw is not the glare, that\'s the colorful protective layer. Glare refers to sun or a light glares, it shines with a very bright light which is difficult to look at.

DanicaCheesley Time: 2019-05-12 23:38

Q: Hello, I am confused about the error message I get when I try to order 97572 using my only saved prescription. Are you able to clarify this for me? Thanks!

A: Dear Danica Cheesley, would you please tell us the content of the message so that we can check it for you ?

CandyDowns Time: 2019-05-12 06:10

Q: Why wasn't my mom25 off coupon applied to purchase ? My order was to have been $121.00 NOT $ 152.70

A: Dear Candy Downs, yes, we only charged you $121, $152.70 is the original price, you can check your Paypal .

ShannonOneal Time: 2019-05-11 06:46

Q: How do I reorder my previous order that I placed 2 years ago? The information is in my account history I just need to know how to reorder it and if it’s still available?.. thanks

A: Dear Shannon Oneal, we are sorry to tell you that this frame is discontinued.

CatherineStocks Time: 2019-05-10 21:12

Q: Hello, Will you be getting the RIGGS SN: 97130 back in tortoiseshell? Thanks!

A: Dear Catherine Stocks, we are sorry to tell you that we will not re-stock the 97130 in tortoiseshell, because the factory discontinue this frame. we are so sorry.

LanaFischer Time: 2019-05-10 20:43

Q: I ordered my glasses on April 24th, have not received them. Please, let me know if they have been sent and when to expect delivery. Thank you Lana

A: Dear Lana Fischer, we would like to tell you that if everything goes well, we will ship your order on Monday, and we will send you a tracking number. It will take 6-14 Business days to delivery.

Valencia Evans Time: 2019-05-10 17:09

Q: Hello I was checking to see did my order go through

A: Dear Valencia Evans, we are sorry to tell you that you didn\'t pay for your order.

CarmenRivera Time: 2019-05-09 16:20

Q: Good evening I need to know if you have the type of lense that is clear when inside and when exposed to sunlight they darken.

A: Dear Carmen Rivera， yes, we have photochromic grey and photochromic brown. You can find them in lenses tint.

Christine Smith Time: 2019-05-09 04:00

Q: Hello, what is the best way to calculate frame size? I'm not sure if I will be a small or medium frame (pd is 59) and don't want to order the wrong size. Thank you.

A: Dear Christine Smith， we suggest you to measure your previous frames. Then you can compare the size of frame you like with your previous frames. And we suggest you to choose small size frame since your PD is 59. If you still have problems, please feel free to contact us.

CHERYLUTTLEY Time: 2019-05-06 14:24

Q: 2190406135357 please update me about status of my order

A: Dear CHERYL UTTLEY, We have contacted you many times. But you didn\'t reply us. We have received your order, and we found that you ordered phantom black 23 tint for reading lenses(#A4 second picture), are you sure about this ? The phantom black 23 tint is very dark. Would you please check your email and tell us if all the prescriptions are correct ?

tamarawalsh Time: 2019-05-06 14:11

Q: this is what my prescription is -2.00 -.5 +90 +2 add what is the -.5 and 90 indicate

A: Dear Tamara Walsh, would you please take a photo take a photo of your original prescription with PD and attach it in the email? We will check it for you.

AgnieszkaBella Time: 2019-05-05 17:33

Q: Did I Get the 50% off I used coupon but not sure it applied. THank you.

A: Dear Agnieszka Bella， we have checked it for you and we would like to tell you that you didn\'t use the 50% off coupon and you used the $5 coupon. We would like to tell you that two coupons can not be used in one order.

rachel Time: 2019-05-04 11:32

Q: Hi there, I was trying to order new glasses and I wanted to double check an make sure I entered my Rx correctly before I placed my order.

A: Dear Rachel, Would you please take a photo of your original prescription with your pupillary distance and attach it in the email? Our email address is service@mail-wherelight.com . We will check it for you.

MaribethGutierrez Time: 2019-05-04 09:37

Q: can I upload picture from facebook?

A: Dear Maribeth Gutierrez, yes, you can

Charnita Time: 2019-05-04 07:44

Q: I submitted my prescription to the customer service email and was wondering did you all get it. And how will I know PD if it's not on the prescription

A: Dear Charnita， we are sorry to tell you that we didn\'t receive your prescription. Would you please take a photo of your original prescription and attach it in the email? Our email address is service@mail-wherelight.com . Then we will tell you how to measure your PD.

ShahranJyhan Time: 2019-05-04 06:10

Q: I still haven’t received my glass! It was supposed to be delivered yesterday May 3rd 2019

A: Dear Shahran Jyhan,We are sorry to hear that, please don\'t worry. We will try our best to slove your problems. We have check your tracking information and it shows that your package has been delivered to your mailbox.Would you please check your mailbox first? If you can not find them, would you please contact with the local USPS post office first ? If they cannot locate your package, can you get a statement from USPS to state that you have not received the package? Then please contact us as soon as possible.

pheberogers Time: 2019-05-03 18:29

Q: need to order bifocal lenses. The pupillary distances aren't offered. PD far is 59 PD Near is 56 Your chart doesn't go that high. Are they unavailable? Thanks.

A: Dear Phebe Rogers,we would like to tell you that you can fill your correct PD in the Additional Note. Then we will check it for you.

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