Consulting Servive Center

A: Dear Jasmine, we would like to tell you that you need to go to our website to choose frame and enter the prescription on our website.

A: Dear FrancesCantwell, we are sorry to tell you we will never restock it. We have many other beautiful frames on our website, please go to order on our website if you like.

A: Dear Eileen Scholten, we are sorry to tell you we do not offer a prism with your strong prescription.

A: Dear Jill Murray， we have made changes on our website and now each frame has its minimum PD so that the glasses can be processed correctly. The minimum PD of the frame you chose is 27.5, so you cannot enter 26.5.Please go to our website to choose another frame with smaller lens width instead and tell us the frame number and color, your understanding will be greatly appreciated.

A: Dear KaraMason ,We have to tell you that not all our frame have \"try on\" feature, your understanding will be greatly appreciated.

A: Dear Tanja Richardson, we would like to tell you that we do offer transitional lens and it is called photochromic lens on our website. You can attach your prescription in the email and send it to our email:service@mail-wherelight.com

A: Dear talky,We are sorry to tell you that we only have blue frame. The other color is out of stock. You can choose blue frame if you like. Thank you.

A: Dear SarahWiley,We have issued a coupon and the code is 756qz61753141212480, please use it before 02-15-2019. You can use the new coupon to reorder glasses.

A: Dear Nicole, Our price is true. you can order the glasses you like in our website. We have many discounts in our website now.

A: We are sorry for the inconvenience brought to you, we have to tell you that the reason of changing lens price is that some of our customers whose prescription is over -4.00 complaint that their lenses are thick and not beautiful in the frames. Now we have custom made these lenses which is over -4.00 so that it will be thinner and look better, that\'s why we charge extra $12.00. But if you do not mind the thickness of the lenses, we can offer a coupon which is of the same value as the extra charge so that you can use it to order on our website with regular lenses. Thank you for your understanding.

A: Dear Marsheila Gast, we would like to tell you that we now have 30% off promotion on our website and you can also get a coupon which is equal to your order amount and you can also get a scarf, you can go to our website to order a new pair of glasses and leave a message to ask us to send you some nose pads together with the new order.

A: Dear Dawn Hunter, we are sorry to hear that, we have double checked your previous order and found that it was placed in 2006, would you please check with your doctor first if your prescription has changed? If not, please feel free to contact us so that we can see what we can do for you next.

A: Dear Kristen, would you please send a screenshot to us? Thank you.

A: Dear Patricia Davies, if you want single vision computer glasses, you need to add half of the Add to your Sph value, narrow the PD by 1mm and remove the Add. Or you can confirm your prescription from your doctor. Thank you.

A: Dear Olivia Williamson, we would like to tell you that your glasses have arrived at GROVE CITY, OH. You can check the shipping status at http://www.17track.net/en/track?nums=994930306672 Please click S.F. Express to see detailed information. Thank you.

A: Dear kevin sorensen, we have cancelled this order for you and have processed the full refund, please check it later.

A: Dear Monica Donovan, yes, we would like to tell you that frame only does not include lenses.

A: Dear Mawakana white, concerning your case, would you please tell us the correct prescription so that we can make changes asap?

A: Dear Ana Cardona, we have issued a new coupon and the code the code was sent to your email , please check your email later.

A: Dear Tatiana Howling Wolf, we have changed the address for you.

A: Dear customer, we would like to tell you that the coupon card will be delivered with your package. When you receive the package, you can get a coupon of the same amount back of your purchase.

A: Dear Customer, we have to tell you that we have made changes on our website and now each frame has its minimum PD so that the glasses can be processed correctly. Please choose another smaller frame instead.

A: Dear customer, we would like to tell you that if you want computer single vision, you need to add the half of the Add value to the Sph value and narrow the PD by 3mm.

A: Dear customer, we are sorry to tell you that we only have it in pink now.

A: Dear customer, we do have receipt, we can attach it in the email and send it to you. please check your email later.

A: Dear Audrey, we would like to tell you that if you choose single vision distance lens, you do not need to add ADD value.

A: Dear customer, this message has been replied via email, please check it.

A: Dear Customer, we have to tell you that we have made changes on our website and now each frame has its minimum PD so that the glasses can be processed correctly. Please choose another smaller frame instead.

A: Dear customer, you can log in and get into your order list, then click the Lottery to play the turntable.

A: Dear customer, the tracking information shows:2018-11-29 05:33 Los Angeles, 【Los Angeles】 Collect by Agent. Would you please wait several days, your patience will be greatly appreciated.