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TINAMEREDITH Time: 2018-11-19 07:52

Q: Otis Number: 2098 Can you make these in progressive lens instead of just single vision?

A: Dear customer, we would like to tell you that the 2098 can not be made in progressive lens.

Morrigan Time: 2018-11-16 03:49

Q: Hello, Is it possible to get a normal prescription lens (as opposed to sunglasses lenses) in the Logan? www.wherelight.com/wl/GetInfo-1601.html?c=silver Thanks.

A: Dear Customer, we are sorry to tell you that we do not offer that, please choose other frame on our website is you like.

LatashaPrather Time: 2018-11-15 18:23

Q: I have astigmatism in my left eye and I would like to know which lens recommended.

A: Dear customer, concerning your case, you can take a photo of the original prescription and PD and attach it in the email so that we can check it for you first.

Adrian Time: 2018-11-15 18:03

Q: Is it possible for you til fill my prescription with an ADD of +0.75?

A: Dear customer, we have to tell you that the minimum Add we offer is +1.00.

AlleneBrown Time: 2018-11-15 13:01

Q: Do you offer transition lenses?

A: Dear customer, we would like to tell you that we do offer it and it is called photochromic on our website, you can check it under lens tint choice.

Lisa Time: 2018-11-15 07:51

Q: Trying to follow up on my order. Order number 2181101172404

A: Dear customer, we would like to tell you that the tracking information shows:Your item arrived at our RICHMOND VA DISTRIBUTION CENTER destination facility on November 15, 2018 at 6:01 pm. The item is currently in transit to the destination.You should expect to receive your order soon.

TINAMEREDITH Time: 2018-11-14 04:25

Q: 9400115902368877019679 Tracking History Nov 2 2018 12:48am Shipping Label Created, USPS Awaiting Item Cary,NC 27513 A shipping label has been prepared but does not indicate receipt by usps or actual shipping date; Order placed: 10-28, 18 days and still have not received. WHY? Please don't tell me to be patient, find out what happened please.

A: Dear customer, we would like to tell you that your order is now in transit to the US and when it arrives in the US, the information will be updated.

Tina Time: 2018-11-14 04:06

Q: Trevino Number: 63071 Can you explain the difference in the color for Other and red: What is the difference? Both glasses look so dark on my monitor, I can’t really tell the difference.

A: Dear customer, we would like to tell that for the other color, the temple arms are almost black and the front is tortoiseshell, and for the red pair, the temple arms are tortoiseshell with red while the frong is dark red and looks like black.

Jamie Time: 2018-11-13 23:05

Q: Nancy, You did not answer my question. I was asking if I could change the shipping because I didn't upgrade and it was going to take forever to get here - you answered a question I didn't ask: Question:Shipping for Order Answer:Dear customer, we have to tell you that since the lenses for the rimless frame you ordered needs to be custom made, so it will take longer time than normal lenses, your patience will be greatly appreciated. nancy best wishes

A: Dear customer, do you mean that you want to change the shipping method? If so, we have to tell you that since it is shipped out two days ago, it can not make changes now. Your understanding will be greatly appreciated.

SylviaCrowder Time: 2018-11-13 20:28

Q: Hi I ordered 2 pairs of glasses that I'm trying to track. But the tracking stopped when they were shipped on 10/30/2018. Can you please give me an update?

A: Dear customer, we would like to tell you that your order was shipped out to you from our US office and would you please wait several days for the updates?

Andrea Time: 2018-11-13 20:12

Q: I got a pair of my glass and the nose part was missing

A: Dear customer, would you please take a photo of the glasses and attach it in the email so that we can check it for you first?

DashaRobinson Time: 2018-11-13 13:21

Q: did you receive the information needed to complete my order?

A: Dear customer, we have changed the PD to 33.5/33.5 according to your final confirmation and it will be processed immediately.

FaithDickens Time: 2018-11-13 11:26

Q: Hello A tracking number was issued on 11/9/2018. Glasses not delivered yet. Order Id 2181101100734 Tracking Number 9400115902368877018368 My eyeglasses should have been shipped already. I should receive compensation of another pair of complimentary eyeglasses to make this right. I really need my eyeglasses as soon as possible as my other pair broke, hence why I ordered these. Please Advise

A: Dear customer, we have shipped this order to you in Nov. 2nd, and you should expect to receive your order soon.

AritOkon Time: 2018-11-13 11:14

Q: Why hasn't my item shipped?

A: Dear customer, we have contacted you about your phone number, but you have not replied to us, would you please tell us the phone number so that we can ship the glasses to you?

Jamie Time: 2018-11-13 11:09

Q: Shipping for Order 2181031153601: Looks like I messed up and didn't upgrade my shipping on this order - now it is going to take a ridiculous amount of time to get to me. Any way to change this at this time? I can't get any status updates when I try the link you sent me.

A: Dear customer, we have to tell you that since the lenses for the rimless frame you ordered needs to be custom made, so it will take longer time than normal lenses, your patience will be greatly appreciated.

Angela Time: 2018-11-13 06:04

Q: I'm trying to find order 2181026074618

A: Dear customer, the tracking information shows: 2018-11-06 16:30 HK HKG Cross border Sub contractor, 【HK HKG Cross border Sub contractor】 Shipment arrive at HK HKG Cross border Sub contractor distribution center. Your patience will be greatly appreciated.

Tamara Time: 2018-11-12 10:50

Q: What is the general time frame for receiving your glasses after placing your order.

A: Dear customer, we have to tell you that it is determined by the lenses you choose and the shipping method you choose.

HelenSims Time: 2018-11-12 07:00

Q: Hello, Received order # 2181019091920 and they have a line in the lens and they should not. Please have someone look into this order and advise how this should be addressed. Thank you for your reply.

A: Dear customer, we have double checked and what you ordered is bifocal with a line, please double check it first.

Dani Time: 2018-11-11 14:34

Q: Do you provide or looking to provide a service to fix lenses back into the glasses frame? I dropped my glasses (Xenia Frames) and one of the lense popped out.

A: Dear customer, we have to tell you that we do not offer that, you can take it to a local optical shop to check if you like, thank you for your understanding.

JamieGiusto Time: 2018-11-11 07:54

Q: What is the status of Order number: 2181031153601? It looks like 2 pairs on the order are complete but the 3rd pair is not listed as being processed? When will this order ship?

A: Dear Jamie Giusto, we would like to tell you that it is being custom made in another factory and it will be finished soon and shipped to you.

mimouty Time: 2018-11-10 14:02

Q: Hello, Is there a black colored frame for "Darcy Number 5088" ?

A: Dear customer, we have to tell you that we do not have it, your understanding will be greatly appreciated.

SarahDadoun Time: 2018-11-10 08:56

Q: hello, I have wrote you twice. never received my order 2180529082140/ can i get a refund?

A: Dear customer, the tracking information shows:2018-06-26 13:25 MONTREAL,QC, Delivered. Would you please double check with the local post office first?

CherylRadeloff Time: 2018-11-09 20:42

Q: You contacted me about changing my shipping address. How do I do this I’mn this site.

A: Dear customer, you can simply tell us the correct address so that we can make changes for you.

JazminScott Time: 2018-11-09 06:17

Q: The arm of my glasses broke on order #2180212065058. Can you please send a replacement arm for the right side or help another way? Thanks

A: Dear customer, concerning your case, would you please take a photo of the glasses and attach it in the email so that we can check it for you first?

JanetBell Time: 2018-11-09 02:34

Q: Hello, my order has arrived and it is incorrect. The frame is correct but the tint is wrong. I ordered a red-orange tint and you have sent a pink graduated tint, meaning it is clear at the bottom. Not only that, the right and left lenses are tinted differently so the right lens is much darker. I also don't think the lenses have been made to the correct prescription as they are not the same as the current pairs I own.

A: Dear customer, concerning your case, would you please take a photo of the glasses and attach it in the email so that we can check it for you first?

MichelleElpusan Time: 2018-11-07 13:54

Q: Do you still carry frame PN MN 3301?

A: Dear customer, we have to tell you that we do not offer it now, please go to our website to choose another frame if you like.

Bonita Time: 2018-11-07 12:01

Q: Hello. I placed my order a month ago. Can you please tell me where my glasses are? I have tracking number but nothing current with tracking info since 10/25/18. Please help

A: Dear customer, we would like to tell you that the tracking information shows: 2018-11-06 00:41 Grapevine, 【Grapevine】 Departed from local distribution center. You should expect to receive your order soon, your patience will be greatly appreciated.

TINAMEREDITH Time: 2018-11-07 10:00

Q: how dark is sea gray 20 is that 80%? or less

A: Dear customer, we have to tell you that it is a light tint.

Milim Thomas Time: 2018-11-05 16:58

Q: My pd is too small if u have not done make it can you change to 60? Thank you

A: Dear customer, we have made changes to your PD and it will be processed immediately.

LindaBowers Time: 2018-11-03 12:40

Q: I cannot move the crosshairs to try on the glasses..

A: Dear customer, would you please take a screenshot of the page so that we can check it for you first.

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