Buy Prescription Glasses Online at Affordable Prices

Sierra Time: 2018-12-01 00:50

Q: I am trying to purchase some glasses and I am getting a message to pay through pay-pal ( I do not have a pay-pal account), but I was just notified that my card was charged. I just want to know if you received my payment or if you can accept my card directly (as in not through pay-pal). The person who recommended this site to me has never had this issue and I'm a bit concerned.

A: Dear customer, we have received your order and it will be processed immediately.

DianePeterson Time: 2018-11-30 17:48

Q: I just received order #2181029165033 and it is not correct. The frame is the same one I ordered, but not in the correct color. I order the floral pink frame. The one I received is some sort of brown color with flecks in it. What can be done about this?

A: Dear customer, you can take a photo of your glasses so that we can check it first?

Millie Time: 2018-11-30 17:14

Q: Can you give me an e-mail and/or phone number, so that I can send you my eye glasses prescription, frame style, and color and place my order without questioning if I plugged all my numbers in correctly or not. Thank you in advance for a timely reply.

A: Dear customer, you can email it to service@mail-wherelight.com

QueenieDoran Time: 2018-11-30 09:35

Q: Received glasses. Reading short distance okay but not clear for long distance. Need advise to correct. Thanks. Queenie

A: Dear customer, Concerning your case, would you please take a photo of the original prescription so that we can check it first?

Carmen Time: 2018-11-29 14:33

Q: I have not received my order#2181115144334 When will my glasses arrive?

A: Dear customer, the tracking information shows: 2018-11-29 13:37 BEDFORD PARK IL DISTRIBUTION CENTER, Departed USPS Regional Facility. You should expect to receive your order soon.

KathleenMcQuillan Time: 2018-11-29 14:01

Q: Hi, I ordered a pair of glasses on Black Friday , it stated I now have $58 towards my next order but i cannot figure out how to use the credit. Can you please help?

A: Dear customer, we would like to tell you that it will be shipped out to you with your glasses, your patience will be greatly appreciated.

Ty Time: 2018-11-28 17:02

Q: I’ve ordered a frame of glasses with my prescription and have them today...I tried to order the same in other colors and it said my pd was too small for this frame? I’m confused as why the color matters? Ty

A: Dear customer, we have to tell you that we have made changes on our website and now each frame has its minimum PD so that the glasses can be processed correctly. Please choose another smaller frame instead.

AlysiaRobertson Time: 2018-11-27 19:29

Q: Good evening. I have not received the package for order 2181109230423. (included a Sharron and Ms. Shopping) The tracking said it was returned to sender. I was hoping you could resend that order with the order I just purchased, 2181127103153. This order included Xenia and Adele. Thank you! 832.661.4807

A: Dear customer, we have to tell you that your order was returned to us due to incorrect shipping address, please tell us the correct address so that we can reship it to you.

LisaMoten Time: 2018-11-27 06:33

Q: I still have not received order number 994894302851. I checked and it says Los Angeles. Why is this taking so long? Did I check the wrong shipping box?

A: Dear customer, we would like to tell you that the tracking information shows:2018-11-17 Saturday 15:27:00 Shipment in transit at Greenwood,UNITED STATES. Thanks for your waiting. Your patience will be greatly appreciated.

DanielleCarpenter Time: 2018-11-27 00:48

Q: I have placed an order, and have been waiting quite some time for it to arrive. I've had no confirmation of it being shipped or delivered. As well as no further info given to me after it was paid for. The payment was taken out of my bank, yet I'm still waiting for any info and it's not in the 'my order' tabs either.

A: Dear customer, we would like to tell you that your order was delivered on Novermber 27th, please check it and if you still have problems, please feel free to contact us.

CatrinaVasquez Time: 2018-11-26 15:45

Q: What is including in the premium coating? Does that also include a coating that will when looking at the computer screen?

A: Dear customer, we would like to tell you that premium coating is better anti-scratch & glare coating, and what you said is blueprotect coating, you can check it on our website if you like.

BrookeL Time: 2018-11-25 18:53

Q: What is the reason that your blue filtering lenses are not available for a +sph prescription? There are several frames you all carry that I would like to order, but I'm spoiled by my blue light lenses, and, it appears I cannot order them through you all due to my +sph prescription.

A: Dear customer, we have to tell you that we do not offer bluelight protect with +sph, your understanding will be greatly appreciated.

LoriaThomas Time: 2018-11-25 16:32

Q: Hi I want to know if I can make a change to my order? Instead of tint I wanted Photochromic lenses.

A: Dear customer, we would like to tell you that we do not offer photochromic for your prescription, would you please tell us your decisions?

bbpooh Time: 2018-11-25 16:13

Q: I placed an order for 3 pairs of glasses I only revived 1 for myself and I placed an order for my husband John Brown for 2 pairs. Please advise shipping status thanks. Love your product we just never had to wait this long.

A: Dear customer, we would like to tell you that they are on the way to the US and when it arrives, the information will be updated.

TammySawyer Time: 2018-11-24 07:25

Q: RE: Order number 2181023093433 date: 2018-10-23 Have not received this order, states that is was shipped, where is it! Please send my glasses!!!!!!!

A: Dear customer, it seemsn that the USPS have lost it, concerning this case, we will remake it for you, would you please tell us if youw want it?

Anna Time: 2018-11-23 21:13

Q: I just made my purchase with the order number 2181123195459, but I don't know to get my discount coupon for Thanksgiving and Black Friday... could you help me please? thank you!

A: Dear customer, we would like to tell you that the coupon card will be delivered with your package. When you receive the package, you can get a coupon of the same amount back of your purchase.

Emma Time: 2018-11-23 10:54

Q: Hello Id really like to buy from your site but I cant get the photo try on system to work as I dont know the pupil distance, how can this be measured please? Thanks Emma

A: If there is no PD in the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler. Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

DavidHughes Time: 2018-11-23 09:51

Q: where is my order?

A: Dear customer, the UPS website shows:2018-11-23 16:52 MANDEVILLE, LA, US, DELIVERED. And you have applied refund on your paypal, now you did not pay for this order, your understanding will be greatly appreciated.

FaithWhittaker Time: 2018-11-23 09:50

Q: The tracking information you provided for my most recent order isn't working. Please provide accurate tracking information, as I placed this order over a week ago. Thanks!

A: Dear customer, the USPS website shows: 2018-11-21 13:15 UNITED STATES, 【UNITED STATES】 The customs clearance is completed. You should expect to receive your order soon, please wait with patience.

Valentina Time: 2018-11-23 07:29

Q: Hi, How can I access my discount code? I ordered one pair of glasses and want to order another pair using the discount code for the black friday sale. Thank you.

A: Dear customer, we would like to tell you that the coupon card will be delivered with your package. When you receive the package, you can get a coupon of the same amount back of your purchase.

MelissaMiller Time: 2018-11-23 07:00

Q: Hello, I just purchased a pair of glasses for your Black Friday sale. I would like to get another but I cannot find the coupon I was supposed to receive. Where can I find it?

A: Dear customer, we would like to tell you that the coupon card will be delivered with your package. When you receive the package, you can get a coupon of the same amount back of your purchase.

DemetraPresley Time: 2018-11-22 14:19

Q: I placed an order but one of the frame styles is wrong. I wanted MARGUERITE SN: 97068-1, in the Color: tortoiseshell, not Brown.

A: Dear Demetra Presley, we have made changes for you.

Holly Time: 2018-11-22 05:20

Q: I didn't get a chance to spin the wheel for a discount! That's not fair!

A: Dear customer, you can log in and get into your order list, then click the Lottery to spin the wheel.

LeslieJ Time: 2018-11-21 12:46

Q: Order number 2181111163454 This order has said twice it is complete and in checking. When will it ship? Thank you

A: Dear Leslie Jenkins, we would like to tell you that you ordered 4 pairs of glasses, 3 pairs have finished and 1 tinted is still in processed and we will ship your order as soon as possible. Thank you for your understanding.

Anna Time: 2018-11-20 17:25

Q: I live in Canada and I was going to order up some glasses, but after checking your shipping policy had noticed the following statement by WhereLight "Because of the strike in Canada, it's uncapable for us to provide free freight for you. We are truly sorry for this, hope you can understand. " Not sure what this means, that you no longer deal with orders from Canadians. Sigh.

A: Dear customer, we would like to tell you that because of the strike in Canada, we can only ship your order by UPS , and you need to pay for the UPS shipping fee, it is not free.

Sheila Time: 2018-11-20 09:49

Q: How do I try the glasses on. I went on the website yesterday and there was an icon that let me try the glasses on with my photo.

A: Dear customer, you can upload your photo to try the glasses on

Eugenia Time: 2018-11-20 09:33

Q: i paid for my order on Friday but it still says its not paid im not sure if i should submit payment again or not Thanks

A: Dear customer, would you please tell us the order number so that we can check it for you.

ElizabethSi Time: 2018-11-19 23:22

Q: Hello I bought 2 pairs of glasses. One frameless and one pink. Totally love the pink one and would like to re-order. Do you still have all my info? Thanks

A: Dear customer, would you please tell us the order number so that we can search your information.

Christie Time: 2018-11-19 09:39

Q: I cannot find my past orders. There is no information. I want to find my prescription.

A: Dear customer, we have sent your info to your email, please check it in your email.

Theresa Time: 2018-11-19 08:03

Q: My glasse, the frames just cracked by the bridge! What is you replacement policy?

A: Dear customer, would you please take a photo of the frame and attach it in the email so that we can check if for you first.

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