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allison Time: 2018-10-11 20:57

Q: Hello . I placed an order the month pass and I received my order quickly (2 weeks) even before I received my first order I had already order a new pair of glasses. With the tracking number have seen that the package is made in Canada but since September 21, nothing moves. usually have the parcel that move from town to town but the, since the 21st nothing more. I would like to know what's going on thx allison_trepanier2323@hotmail.com

A: Dear customer, we would like to tell you that it has arrived in the Canada, you should expect to receive your order soon, your patience and understanding will be greatly appreciated.

KelliMays Time: 2018-10-11 16:04

Q: How do I find the glasses that I ordered before

A: Dear customer, you can log into your account on our website and then you can see your previous order.

JessicaDunkle Time: 2018-10-11 07:15

Q: I ordered glasses express as the last pair I got from you broke to the point I can’t wear them. I cannot see and have headaches. Have they been shipped? Just trying to figure out because I paid a lot for express and now feel like I am regretting it.

A: Dear customer, we have shipped this order to you on October 12nd and you should expect to receive it soon, your patience will be greatly appreciated.

Kendra Beaufort Time: 2018-10-11 03:59

Q: I have a pair of glasses that purchased and within a short period of time the arm of the glasses broke. Will I be able to be sent a replacement pair of frames?

A: Dear customer, would you please take a photo of your glasses and attach it in the email so that we can check it for you first?

EMMABrown Time: 2018-10-11 02:57

Q: It's a great morning: my question is can you have the bluelight on your lens as well as progressive - where it get darker in the sun? What if you don't know you PD? My Rx say's ACTIVE -YES AND USAGE - PROGRESSIVE is this anything you should be aware of in processing my order? Thank you Emma Brown

A: Dear customer, we do not process progressive with bluelight lenses, and what you referred to is photochromic lenses which will turn to dark when exposed under the sun, and for the PD, we will send you an email about how to measure it.

Nicole Time: 2018-10-10 18:54

Q: Hi I ordered a pair of glasses and I still have not received them. I was charged for them already.

A: Dear customer, we would like to tell you that we have already shipped your order on sep 29th , your patience will be greatly appreciated.

nicole Time: 2018-10-10 18:54

Q: Hi I ordered a pair of glasses and paid for them and I have not received them.

A: Dear customer, would you please give us the order number so that we can check it for you first.

KathrynSimmons Time: 2018-10-10 14:34

Q: I'm stuck. I can't do anything more on this site until someone helps me learn how to add my info and picture.

A: Dear customer, would please take a photo of your original prescription and it in the email so that we can check it for you first.

KristinaJones Time: 2018-10-10 10:00

Q: will i receive an itemized receipt upon retrieving my order?

A: Dear customer, yes, you can receive a paper one.

JoniHaley Time: 2018-10-09 18:44

Q: I have ordered glasses for driving from you...now want to order a pair for doing computer work & do not know if I did it right...you didn't ask for additional information when ordering

A: Dear customer, you can take a photo of the original prescription and attach it in the email so that we can check it for you first.

antonio Time: 2018-10-09 18:33

Q: SALUDOS ESTOY TRATANDO DE COMPLETAR UNA ORDEN Y NO ME DEJA PASAR AL PASO 3 CUAL SERA EL PROBLEMA

A: Dear customer, can you take screenshots of the whole page step by step to show us the problem?

CarrieJones Time: 2018-10-09 13:37

Q: I got an email that my order shipped on Sept 25th, but the tracking is saying it has not shipped yet. Please let me know the status of my order.

A: Dear Carrie Jones, we would like to tell you that it has arrived in the US and you should expect to receive it soon.

WillieMay Time: 2018-10-09 12:40

Q: When will I receive my order

A: Dear customer, we have to tell you that tinted lenses will need some time to processed, your patience will be greatly appreciated.

DorotheaBarber Time: 2018-10-08 09:23

Q: 2180915101142 - I have not received my order and there is no information in the tracking history. Please let me know the status of my order. Thank you.

A: Dear customer, we have checked and it will be updated in 2-3 working days, your patience will be greatly apprecitaed.

BeverlyGilley Time: 2018-10-08 06:50

Q: My glasses were suppose to only take 4-8 days for processing. We are now on day 10. WHEN are they going to be shipped?

A: Dear customer, we would like to tell you that we have shipped this order to you today, your patience will be greatly appreciated.

TINAMEREDITH Time: 2018-10-07 23:46

Q: what is the difference in the free form progressive VS just progressive. I see a price difference , what will I be paying extra for?

A: Dear customer, we would like to tell you that free form is better to get used to than progressive.

taylorcain Time: 2018-10-07 23:02

Q: 2180921124811 still in same status as last time I reached out to you, I got a reply on the 3rd stating that the order would be rushed. And would arrive before the end of the month. It's been 15 days since the order was placed, and I already paid for the expedited shipping.3-10 business days, going out of town at the end of the month. When will these be shipped and when will I receive them?

A: Dear customer, we have to tell you since you ordered tint, it usually take long time and we indeed will rush it for you so that you can receive it at the end of October, if it can not, we will ship these pairs which are finished to you, your patience will be greatly appreciated.

PhyllisGrier Time: 2018-10-07 12:47

Q: THIS IS THE 4TH EMAIL, SENDING SOME HARD TO READ PICTURE IS NOT GOING TO CUT IT, YOU HAVE MY MONEY AND NEED TO KNOW EXACTLY WHEN IT WAS SHIPPED. I DON'T THINK I WILL EVER ORDER FROM YOU COMPANY AGAIN!!!

A: Dear customer, we have sent an emaill about it, your patience and understanding will be greatly appreciated.

OsbertAird Time: 2018-10-07 11:49

Q: good Afternoon My RX has 2 sets of OD and OS and i am not sure what to do when adding the RX to my order

A: Dear customer, concerning your case, you can take a photo of your original prescription and attach it in the email so that we can check it for you first.

Camila N. Time: 2018-10-07 10:32

Q: Hello! I would like to know how long my order takes, I paid for a shipment and I see that there is no update on my order! I ordered them more than a week ago and I do not see any updates, they could update me about my order. Thank you. Order number: 81809290957165

A: Dear customer, we would like to tell you that your order can be shipped out in a couple of days, your patience will be greatly appreciated.

ValerieWaugh Time: 2018-10-07 00:50

Q: Hi... do you ship to Uk?

A: Dear customer, yes, we do.

Nicole Fowler Time: 2018-10-06 14:42

Q: Does the promotion code lense20 only apply to certain lenses? The promotion ad says all glasses in my email, but when I went to use the promotion code it stated that sorry there are not any lenses on this order. I went back twice to confirm that I chose the lenses of my preferences in my order and they are lenses with this order. Please advice.

A: Dear customer, we have to tell you that if the lenses you choose is free, the promo code will not work.

Jennifer Time: 2018-10-06 09:56

Q: Hi, I was wondering if your bluelight protect lenses are tinted or clear. Also are the anti-scratch and anti-glare? Thanks!

A: Dear customer, it is clear with a little yellow on the lenses and it do have anti-scratch and anti-glare.

SusanClark Time: 2018-10-06 06:19

Q: I can’t complete an order. Won’t let me go past prescription

A: Dear customer, would you please take screenshots step by step to show us the problems?

tondrahayes Time: 2018-10-05 21:09

Q: Do you happen to carry transition lenses?

A: Dear customer, we would like to tell you that we do offer it and it is called photochromic lenses on our website, you can check it under lens tint choice.

GailStanfield Time: 2018-10-05 08:27

Q: I didn't get any response or a receipt after I ordered? I need a confirmation please. Gail Stanfield

A: Dear customer, we would like to tell you that your order was shipped out on October 5th, your patience will be greatly appreciated.

BeverlyGilley Time: 2018-10-05 05:11

Q: I paid for expedited shipping. These glasses should be shipped. I need them. You have my money. It is time to get them shipped please.

A: Dear customer, we have to tell you that since you ordered progressive glasses with tint, it will take longer time than normal lenses to be processed, your patience and understanding will be greatly appreciated.

PamCURRIE Time: 2018-10-04 23:32

Q: It won’t let me use the discount code lense20 Thank you Pam

A: Dear customer, please wait several hours, and it will start soon.

Elm Time: 2018-10-04 22:11

Q: How is the lense20 coupon applied? I have chosen upgraded lenses but when I enter it error presents "cannot be applied to shipping'

A: Dear customer, please wait several hours, and it will start soon.

TrishaBell Time: 2018-10-04 22:01

Q: Hello. I am trying to apply the promotional code lense20 and it keeps coming up invalid.

A: Dear customer, please wait several hours, and it will start soon.

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