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Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.

Consulting Servive Center

JemSpencer    Time: 2018-10-19 10:23
Q: Is it possible to get glasses that are size small in a size medium?
A: Dear customer, we have to tell you that it is impossible, the size is fixed.
COURTNEYANDERSON    Time: 2018-10-19 08:21
Q: Hello, I received my glasses and I think the prescription is different than what was given to you. How can I fix this?
A: Dear customer, can you take a photo of original prescription with PD and attach it in the email so that we can check it for you first?
MableBlake    Time: 2018-10-19 06:35
Q: I need to find my prescription to order new glasses
A: Dear customer, you can log into your account to check it if you like.
SandraRiell    Time: 2018-10-19 03:33
Q: RE: Order 2181009130408 Status states a label has been printed but USPS states the item has not been shipped. Really need my glasses, not sure how long the super glue is going to hold my old one together. Please help!
A: Dear customer, your order is in transit to the US. Your patience will be greatly appreciated.
TINAMEREDITH    Time: 2018-10-18 13:21
Q: Fields Number: A0084 Color: silver I can't really tell what color this is. Is it a light purple? grey? white?
A: Dear customer, we would like to tell you that it is a light blue with grey.
TINAMEREDITH    Time: 2018-10-18 12:39
Q: Do you have wide corridor Progressive lens? I like to have a larger viewing area than standard progressives.
A: Dear customer, we have to tell you that we do not have it.
JeniseSmith    Time: 2018-10-18 09:54
Q: Hello, I placed my order on October 3 and its stating my order was delivered on October 5th but I still don't have my glasses. Can you provide who they were shipped through such as FedEx, UPS or the general post office.
A: Dear customer, we would like to tell you that it is shipped via S.F. express. Your patience will be greatly appreciated.
JH    Time: 2018-10-18 07:52
Q: when will you have more of the Aaliyah eye glasses that are white in stock? I'm really wanting these pair. thanks
A: Dear customer, we will restock this frame recently, you can check it on our website one week later if you like.
taylorcain    Time: 2018-10-18 07:49
Q: Hello! I received my package with most items in the mail the other day, However I am missing 3 items. I am missing the Raychelle glasses, the Chelsea glasses, as well as the $45 gray sunglasses. 2180921124811 is the order number. Thank you!
A: Dear customer, we would like to tell you that they were sent to you separetly, the first package includes 9 pairs, and the second package include two pairs which are Raychelle and a $5.00 sunglasses, so please double check and tell us if the first package have nine pairs except the two ones? If so, that is correct.
ChandraWard    Time: 2018-10-17 16:06
Q: I received a coupon for my next order but I cannot locate it.
A: Dear customer, we have double checked and we can not find it either, can you remember the reason of issuing it?
JemSpencer    Time: 2018-10-17 14:29
Q: Hello, I placed an order and it does not reflect any of my prescription information! How can I fix this?
A: Dear customer, would you please tell us your correct PD and prescription so that we can make changes for you?
Cheryl    Time: 2018-10-17 05:02
Q: How can you find out your glasses prescription if you lost it?
A: Dear customer, you can get it from your eye doctor.
sj    Time: 2018-10-17 01:03
Q: Do you offer referral credit? I'd like to do video on this and offer to friends, is that possible?
A: Sorry. The referral credit is not opened yet. But we will release $300 bonus for Halloween video, you can follow us and do video to win the bonus since Oct.20.
LoidaMartinez    Time: 2018-10-16 18:05
Q: Do you offer high index 1.74?
A: Dear customer, yes, we do offer it.
KM    Time: 2018-10-16 08:26
Q: Can you tell me if my glasses have shipped yet? order id is 81810061149274 thanks! Kassie
A: Dear customer, we would like to tell you that the tracking number is 1ZX189650437005574 and you can track it on UPS website a couple of days later.
S    Time: 2018-10-16 06:47
Q: Does your company sell readers
A: Dear customer, yes, we do offer it.
RM    Time: 2018-10-15 21:18
Q: Hi, can you tell me if you will restock the style Hanks number 5069? Thanks!
A: Dear customer, we have to tell you that we will not restock this frame, please feel welcome to order on our website with another style if you like.
Kimmy    Time: 2018-10-15 19:36
Q: As much as i try ti like the glasses i bought i can't. i want a refund and ill return them. I'm so sorry
A: Dear customer, can you specify the questions so that we can see what we can do for you next? Do you mean that you do not like the glasses you ordered?
CaraKelsey    Time: 2018-10-15 17:41
Q: HI! My order said it was shipped and i check the shipping and it says it is not found. Did my glasses get lost?
A: Dear customer, the tracking information shows: 2018-10-15 19:10 UNITED STATES, 【UNITED STATES】 Arrived at the local distribution center. You should expect to receive your order soon.
JEBedney    Time: 2018-10-15 14:16
Q: Dear Madam/Sir: I ordered my glasses on September 26,2018; Order Number:2180926144014. Can you let me know when I will receive my glasses? Thank you sooo much! In Christ, Joan Elayne Bedney (615) 606-1302
A: Dear customer, the tracking information shows: 2018-10-12 15:17 ATLANTA, 【ATLANTA】 Departed from local distribution center. Your patience will be greatly appreciated.
TiffanyLeGrande    Time: 2018-10-15 14:04
Q: I got an email that my glasses were shipped on Oct. 3rd and its now the 15th and I haven't recieved anything. The tracking info you gave me is invalid, so I don't know where my glasses are.
A: Dear customer, the tracking information shows\"2018-10-13 12:29 COMMERCE, 【COMMERCE】 Departed from local distribution center\".
GenOrmond    Time: 2018-10-14 19:14
Q: I bought my glasses and they said they were shipped on the 10th it is the 14th now and i still haven't gotten them what do i do?
A: Dear customer, we would like to tell you that your order is now in transit to the US and when it arrives, the information will be updated. Your patience and understanding will be greatly appreciated.
DominicCannon    Time: 2018-10-14 01:13
Q: Hello! I need to change the email on my account to vita.iter.mors@outlook.com
A: Dear customer, we have made changes for you.
CherylJuhala    Time: 2018-10-13 15:32
Q: I ordered glasses. It said delivered to mailbox today, but it said in Manchester, Tennessee. I live in Battle Ground, Washington, and it says so under my account info. Why was it delivered to the wrong state???
A: Dear customer, concerning this case, would you please contact local USPS first to check it? If it can not solved, please feel free to contact us.
Christina esteban    Time: 2018-10-13 14:35
Q: Are you able to insert prisms into the lenses?
A: Dear customer, we do offer prism for single vision lenses.
EmelynGonzalez    Time: 2018-10-13 12:50
Q: Order #2181013124446 - I just want to make sure these glasses ship to: 86 5th Street Lodi, NJ 07644. I used paypal and it has my old address on my account. Thank you. Emelyn
A: Dear customer, we would like to tell you that the address is correct in the order form.
Marie    Time: 2018-10-13 12:35
Q: I received my glasses today and I also received another customers. Unsure what I should do. Please let me know what you would like for me to do as this customer paid 68.00 for their glasses.
A: Dear customer, can you take a photo of the glasses you received? Please take the photo of the paper on the glasses bag so that we can see the order number.
FariBehnam    Time: 2018-10-13 08:49
Q: 2181012194955. HI, Did this order go through?
A: Dear customer, we would like to tell you that we have received your order 2181012200122 and it will be processed immediately.
FaithDickens    Time: 2018-10-12 12:51
Q: Will you restock this style Madison Number: 97565 in blue? Also, do you take insurance
A: Dear customer, we would like to tell you that it will be restocked in these two days, and you can check it on our website a week later.
Jessica    Time: 2018-10-12 10:33
Q: Hello! I received a 20% off plus free ship discount code yesterday but it is not working. I would like to order my first pair. Can you please help me? Thanks! Jessica
A: Dear customer, we have checked and found that you have applied it to your order 2181012103206, you can go on with it and pay for it.
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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
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