Buy Prescription Glasses Online at Affordable Prices

ThitapornManthachitra Time: 2023-05-21 16:00

Q: I haven't recovered my order yet. I couldn't track the package either. I ordered the glasses on April 30th. When will the order arrive?

A: Dear Thitaporn, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877025011

Julie Kim Time: 2023-05-20 17:59

Q: Order: 82305021834415 Invoice 2023-05-02 18:06:4 WHERE ARE MY GLASSES IT HAS BEEN ALMOST 3WEEKS. No updates, no activity, no response from company. I will fraud this payment out with my credit card if no response immediately. 5/29/2023 8:59pm

A: Dear Julie Kim, We sent the emails to confirm the order with you. But you didn\'t reply us. We would like to tell you that we will ship your order out this week.

Caroline Time: 2023-05-20 15:40

Q: I got a notice that my order was shipped through my account. Order: 82305060643524 Invoice2023-05-06 06:06:52. But, I have not received any email correspondence. And I cannot track the order. Can I get an update?

A: Dear Caroline, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877233522

JudyLilley Time: 2023-05-20 05:23

Q: Re: Order 22305030455257 92001902651151500001382708 Dear Sir or Madam: The above referenced order was placed on 5/3/2023 and apparently a shipping label created on 5/12/2023. The tracking indicates that it is still in preshipping. Could someone please take the order to the Post Office for actual shipping? Judy Lilley

A: Dear Judy Lilley, Your item departed the SYRACUSE NY DISTRIBUTION CENTER destination facility on May 21, 2023 at 11:33 pm. The item is currently in transit to the destination.You will receive it soon.

Sunny Seldin Time: 2023-05-20 00:05

Q: How could I go about getting a prescription for glasses? Do you offer any way online to attain a prescription for eyeglasses?

A: Dear Sunny Seldin, we would like to tell you that you can get the prescription from your doctor.

Louise Graves Time: 2023-05-19 16:12

Q: I love your glasses and live in Australia. I saw a pair of fabulous glasses on someone and asked her about them and she told me about you. I would like to purchase a pair but I need multifocal glasses. Do you do these?

A: We have this service and you can choose bifocals or progressive lenses when you shop.

Judith Mullings Time: 2023-05-19 16:08

Q: Trying to submit my payment with HSA and it is not going through card is eligible for purchase.

A: Can you send a screenshot of the failed payment to service@mail-wherelight.com? Our technicians will check it and let you know the results.

Ashley Hooper Time: 2023-05-19 11:23

Q: Hi. I just got a little pop up on your site that said “Sitewide Sale, Prescription Eyeglasses, Just $7.” It was a prompt to sign up, and through doing so, I’d receive this coupon. However, the coupon I was given (e.g., 7OFF) is only for $7 off a pair of glasses. So, I went back and generated y’all’s pop up again, just to make sure I didn’t misread or misunderstand the notification, and I absolutely did NOT. What’s up with this? Y’all just lied, explicitly, about providing me a specific discount in order to obtain my email! I’m going to give your company the benefit of the doubt and assume this is some kind of error that can be corrected; or, otherwise, I will be reporting WhereLight and this system of falsification (with proof) to the BBB. Shame on y’all :(

A: I am sorry that there was an error in our presentation. Thank you for pointing out this error for us. Here I recommend $4.95(Frame + 1.55 index lenses) for the first order for new customers, you can check this link https://www.wherelight.com/1/theme/promo-new-customer.php for the specific details of the campaign.

KathyManchester Time: 2023-05-19 10:42

Q: Hi, I never received a confirmation for the glasses I bought on 5/17/23. My e-mail is kathypms@gmail.com. Could you please send one. Thank you so much! Kathy Manchester

A: Please don\'t worry. According to the email you provided, I checked that your order is being processed normally. All 3 glasses you ordered are in the process of getting you custom lenses.

Amanda Radabaugh Time: 2023-05-19 08:33

Q: How long does it take for me to get my glasses? I ordered them on May 3rd.

A: Please don\'t worry, your package will be delivered in the next two days. You can check the specific logistics information through this link https://tools.usps.com/go/TrackConfirmAction?tLabels=92001902651151500001375311

Trina Moore Time: 2023-05-19 03:07

Q: I broke my frames. Can I send them back to get them fixed and Can I pay to get them fixed. If you cannot fix them what should I do?

A: Can you tell us which pair of glasses you purchased from your previous order? If it is convenient, please take a photo or video of the broken glasses and send it to service@mail-wherelight.com . We will get back to you after a careful review.

Sue Time: 2023-05-18 15:25

Q: How do i search for small frames for a thin small face

A: Dear Sue, we would like to tell you that you can find the small size frames here:https://www.wherelight.com/PrescriptionGlasses.php?&size=1&l=S(120-129mm)

JOSEPH RICHARD HECKEL Time: 2023-05-18 13:08

Q: Good day! I just wanted to inquire about whether or not the photochromatic lenses and the tinted lenses are UV protectant.

A: Dear JOSEPH, the photochromic lenses have UV protection.

Sierra Kompa Time: 2023-05-17 21:12

Q: When ordering in the past I have been able to choose the option of a functional prescription with are premium single vision premium lenses. I am no longer seeing that option and can only choose a single vision prescription with distance high index lenses. How can I choose functional prescription to pair that with premium single vision premium lenses?

A: Dear Sierra Kompa, we would like to tell you that you can choose single vision lenses first, then you can choose \"High Impact&HD\".

Patricia Time: 2023-05-17 17:43

Q: How much are progressive lenses with astigmatism

A: Dear Patricia,you can go to our website and add the product to the cart, then you can check the price by yourself.

AlleneBrown Time: 2023-05-17 16:35

Q: Are the options listed as 'photocromatic' under tinted lenses the same as those that darken outside in the sun? Just making sure before I submit the order.

A: Dear Allene Brown, we would like to tell you that photochromic tint is transition lens.

Cindy Time: 2023-05-17 13:22

Q: Hi , I need lenses for reading near. I don’t have a prescription. How to I go about getting a pair of readers -1.50? There is also the PD that I don’t know how to measure.Need help.

A: Dear Cindy,We would like to tell you that you can choose single vision reading lenses and fill the strength +1.50 in the SPH value. We would like to tell you that if you don\'t know the PD, you have rights to contact your doctor/optometrist to get your accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .

Julie Kim Time: 2023-05-16 17:00

Q: Order: 82305021834415 placed on 5/2/2023. I have not seen any activity on my account since my payment was processed. There are not any updates at all. Are they being processed? Is there an estimated completion or shipping time? Please advise. Thanks

A: Dear Julie Kim, we would like to tell you that we will ship your order out next week.

MarthesrCeleste Time: 2023-05-16 12:47

Q: Have not received my order yet

A: Dear Marthesr Celeste, we would like to tell you that we have shipped your order out. We would like to tell you that your pacakge has arrived in Malta. You will receive it soon. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1Z00F5V50406167411&requester=WT/trackdetails

Dmm2990 Time: 2023-05-16 11:11

Q: 82305020329369 hi I'm looking for my glasses. I ordered two pairs of glasses weeks ago. It says "no data" even though I have screenshots proof of my order. I never got a shipping number either and I'm getting worried that I fell for a scam. Is there anyone that can tell me anything about my order please order number 82305020329369

A: Dear customer, your item arrived at the RALEIGH NC DISTRIBUTION CENTER origin facility on May 16, 2023 at 9:15 pm. The item is currently in transit to the destination. You will receive it soon.

Laci Time: 2023-05-16 10:24

Q: Hello, The glasses in my cart came across in an email called "Tuesday email only sale" but I do not see a coupon code to get the $3 sale price for frames. Please let me know how to use use the Tuesday email sale. Thank you

A: Dear Laci, we would like to tell you that you can click the link in the email.

Liza B Thomas Time: 2023-05-16 00:48

Q: 82305131650356 Hi Please change my pd go 62 I put 66 but that was mistake Thank you Liza Thomas

A: Dear Liza B Thomas, Ok, we will change them for you.

SherrieWarren Time: 2023-05-15 20:08

Q: I did not receive the buy 1 get one free offer, that was guaranteed when I purchased 2 pairs of eyeglasses when l used the code BOGO..

A: Dear Sherrie Warren,we have checked your order and we would like to tell you that the discount has been applied to your order.

DONNAKERMIN Time: 2023-05-15 08:06

Q: Hi, I have not received my order of six pairs of glasses. My order # is 82304272345441 Please let me know when I can expect delivery. Thank you.

A: Dear DONNA KERMIN, Your package is moving within the USPS network and is on track to be delivered by the expected delivery date. It is currently in transit to the next facility. You will receive it soon. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=92001902651151500001311562

Dawn Moore Time: 2023-05-15 04:09

Q: I have not received my order, and cannot see any tracking info, or if it has been shipped. Order # ??- 82305010305152

A: Dear Dawn Moore, we would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=92001902651151500001310138

Kiti-Syrina L Time: 2023-05-14 18:08

Q: I never recieved shipping information on my order

A: Dear Kiti Syrina Lunessa, you can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=92001902651151500001311067

MarieMorley Time: 2023-05-14 17:51

Q: I want to put sunglass lens in a regular pair of glasses. How should I order?

A: Dear Marie Morley, we would like to tell you that you can choose a lens tint.

AHooperTodd Time: 2023-05-14 10:29

Q: Does this come with the he tinted lenses?

A: Dear AHooper Todd, would you please tell us the frame number so that we can check it for you ?

Maude Follis Time: 2023-05-14 09:40

Q: I love a lot of the shapes of the glasses but I hate gold and I can’t find any frames like these that are silver instead and wanted to see if there was any way to have the metal changed

A: Dear Maude Follis, would you please tell us the frame number so that we can check it for you ?

Leonie Parnis Time: 2023-05-14 08:49

Q: How can I order photochronic lenses please

A: Dear Leonie Parnis, we would like to tell you that you can choose photochromic tint in the lens tint.

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