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Mariah Austin Time: 2023-06-08 12:45

Q: I ordered a few pairs of glasses on may 26th. I finally seen it said they were shipped out on June 6th. It’s going to be the 9th tomorrow and when I track the tracking number provided it doesn’t even show me a label was made for that number. I order things online and get packages daily and I always get atleast tracking number created as soon as they make the label. So I’m wondering if my package of glasses was even shipped yet?

A: Dear Mariah Austin, Your item arrived at the RALEIGH NC DISTRIBUTION CENTER origin facility on June 8, 2023 at 9:27 pm. The item is currently in transit to the destination.You will receive it soon.

Terri-lee Quinn Time: 2023-06-08 11:34

Q: If my pd is smaller then # givin on glasses does that mean I need to make a different choice because do you work for my prescription?

A: Dear Terri-lee Quinn, if you can not fill your PD value, we suggest you to choose other smaller frame.

cruztorres Vázquez Time: 2023-06-08 09:15

Q: Order: 82306071748555 Hello, I need to know how long my sun lens clip order arrives.

A: Dear Cruztorres, we would like to tell you that we will ship your order out this week.

ErinWelborn Time: 2023-06-08 07:56

Q: Hey my order is 22306080753111. I may have make a mistake with this prescription Axis Addition(near) ADD Right Eye (OD) +2.50 +0.50 5 Left Eye (OS) +2.50 +0.50 180 It should read Axis Addition(near) ADD Right Eye (OD) +2.50 +0.50 005 Left Eye (OS) +2.50 +0.50 180 Is there anyway to adjust, I couoldn't get the presciption to attach today Sincerely, Erin

A: Dear Erin Welborn, we would like to tell you that 005 is equal to 5, so the prescription in the order is correct.

Jen Time: 2023-06-07 14:12

Q: I'm just trying to figure out what is the standard - NO gradation brown lens for sunglasses. You have a ton of them. Most look gradated but I want a solid brown lens. thank you

A: Dear Jen, we would like to tell you that you can choose Maroon Brown.

Angeline Time: 2023-06-07 14:03

Q: Hi when can I expect my order?

A: Dear Angeline, we would like to tell you that we will ship your order out this week.

Leslie Martín Time: 2023-06-07 13:37

Q: When arrive my order 82306011133083

A: Dear Leslie Martin, We need to confirm the prescription with you and sent the email to you. But you don\'t reply us. We are waiting for your reply for a long time. . Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?

BelindaCraven Time: 2023-06-06 14:40

Q: My I please know when to expect my orders? 22305171103403 & 22305170618302 Thank you

A: Dear Belinda Craven, We need to confirm the prescription of the glasses#B2926 with you. Becasue the add values of that pair are different from the add values of other pairs. And we sent many emails to you, but you don\'t reply us. We are waiting for your reply for a long time. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?

ElsieHernandez Time: 2023-06-06 08:05

Q: Bought a pair of sunglasses last night and forgot to use the bogo code. Can I still order the free pair?

A: Dear Elsie Hernandez, we have checked your order and we find that you have used other discount in the order. So we can not apply bogo discount to your order again.

Candace Blanks Time: 2023-06-05 08:13

Q: I'm looking for Spring Hinges. When I select that, I'm directed to frames, but the frame description always says "No" to Spring Hinge. Are there any?

A: Dear Candace Blanks, do you click this link https://www.wherelight.com/PrescriptionGlasses.php?&GENDERS=1&scene=1&l=SpringHinges

Chelsea Time: 2023-06-04 12:11

Q: ordered 10 business days ago. told it only takes 5 days but no order status other than payment complete since the order was placed. when should my order be arriving? order 82305222219023

A: Dear Chelsea, sorry, you told us that the address you filled in the order was incorrect, so we sent many emails and sms to you, but you don\'t reply us, we are waiting for your reply for a long time. Would you please tell us your correct address directly so that we can correct it for you ?

Melody koen Time: 2023-06-04 10:46

Q: Hi my name is Melody Koen and I ordered 3 pairs of glasses about 3 weeks ago and I have not received any thing. The money was taken out of my bank account. Could some one please let me know what’s going on with my order. Thank you

A: Dear Melody, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877093102

Jacquie Time: 2023-06-04 01:34

Q: Can't find where to put reading prescription

A: Dear Jacquie, We would like to tell you that you can choose single vision reading lenses and fill the strength in the SPH value. We would like to tell you that if you don\'t know the PD, you have rights to contact your doctor/optometrist to get your accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .

82305311633159-Susan Stuart Time: 2023-06-03 07:10

Q: I am unable to track my order and i paid for Express Shipping. Can u update me on my order status? Thank you

A: Dear Susan Stuart, We need to confirm the prescription with you and sent the email to you. But you don\'t reply us. We are waiting for your reply for a long time. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? And would you please tell us which one is your correct PD, 63 or 61? If you don\'t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .

cathie Time: 2023-06-02 20:12

Q: order 22304280529565 Hello, my order has still not arrived. Can you please check on its status? Thanks

A: Dear cathie, Sorry to bring you such a shopping experience, we have been the first time to contact the courier company, as soon as possible to give you a reply.

Elizabeth melo Time: 2023-06-02 19:46

Q: Hello , I ordered a pair of glasses about 2 weeks ago and paid with klarna . I was on your site to check the status and it said pending review order. Does that mean it didn’t go through ?

A: Dear Elizabeth, we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877094673

Virginia McCoy Time: 2023-06-02 18:01

Q: These glasses are stated as being yellow...yet they look cream colored or tan colored...which is it. Im looking for a tan or beige pair. Glasses named Michelle

A: Dear Virginia McCoy, I\'m sorry we don\'t offer MICHELLE this tan color, do you see these named PATTON、DARCY、LEVINA、JEANETTE、JAMIE, if you are satisfied?

Chelseaprovencio Time: 2023-06-02 13:07

Q: wondering the status of my order and when it will be shipped

A: Dear Chelseaprovencio， The tint lenses you purchase takes about 5 days to customize, we try our best to give you the perfect glasses and ship them first, thank you for your patience!

GG Time: 2023-06-02 05:43

Q: Thank you . I am going out of town June 10th and I need them for the trip. Thanks Gisele Plunkett 763-267-5285

A: Dear, thank you for your support, but the logistics time may not be guaranteed, but I have been the first to expedite your order and process your needs as soon as possible.

Olivia Heller Time: 2023-06-01 18:59

Q: Approximately when will I receive my glasses? I paid for express shipping Thank you very much!

A: Dear Olivia Heller, we would like to tell you that we will ship your order out next week.

GG Time: 2023-06-01 07:20

Q: I'm wondering where are my glasses. I paid for express shipping so I just want to know the process. Thanks Gisele Plunkett 763-267-5285

A: Dear GG, we would like to tell you that we will ship your order out this week.

Andrea Rice Time: 2023-06-01 06:57

Q: How do I order the tent for my glasses l don't see where l add that in .

A: Dear Andrea Rice, we would like to tell you that you can find the tint in the lens tint.

Trav Time: 2023-06-01 06:11

Q: My order still says awaiting shipment when I look at tracking. Is this going to make it to the post office soon? 22305181713570

A: Dear Trav, We have checked the tracking information and your package is in transit to the US When it arrives at the US, you will receive it soon.

Jen Time: 2023-05-31 13:19

Q: How do I order reading glassed with no prescription?

A: Dear Jen, We would like to tell you that you can choose single vision reading lenses and fill the strength in the SPH value. We would like to tell you that if you don\'t know the PD, you have rights to contact your doctor/optometrist to get your accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .

Anna Time: 2023-05-31 07:41

Q: Do you do Noline Bifocals And Transition too And if so how much more would it be for my lens to be done Thank you Anna

A: Dear Anna, we can make progressive lenses with photochromic tint.

Angelica Cortes Time: 2023-05-31 06:55

Q: Hi I see that my glasses were shipped but I never received a tracking number to follow it. Can you tell me how to track it?

A: Dear Angelica Cortes,You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877096981

JoAnnAlvies Time: 2023-05-31 06:09

Q: I submitted a replacement order for broken glasses. I can see in the old order they have changed the glasses but the only shipping information is for the original glasses that broke, how can I check the status of my replacement glasses?

A: Dear JoAnn Alvies, sorry for the delay, we will ship the remade glasses out this week.

Hollie Bale Time: 2023-05-31 01:58

Q: I’m trying to track my order number: 82305081744310 it has been tracking in London since 20th May 2023 and no update since. Hoping you can assist. Thank you.

A: Dear Hollie Bale,please don\'t worry, if you don\'t receive the package next week, you can contact us and we will remake the order for you.

Lizbett Vargas Time: 2023-05-30 23:19

Q: Hi I made two separate purchase I just see one of the purchase but the other one you guys haven’t sent no email with confirmation and order number

A: Dear Lizbett Vargas, we sent the email to email address: lizbettv@yahoo.com and you can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877094161 and https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877097254

PhyllisKulisky Time: 2023-05-30 19:07

Q: I was sent a reimbursement code last fall for a pair of glasses that broke . It was a pair of sunglasses purchased August 22. I am going to order two pair of glasses and want to take the reimbursement amount off the price. The product name was Whalen and they were sunglasses. Thank you

A: Dear Phyllis Kulisky, we would like to tell you that you can fill the code in the shopping bag directly before you pay the money.

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