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Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.

Consulting Servive Center

Jessica Howard    Time: 2023-06-15 05:31
Q: Hello, I ordered the VARNA eyeglasses on 6/14 but never received any email confirmation of my order or any order number. Please advise.
A: Dear Jessica Howard, we would like to tell you that we will ship your order out this week. And we sent the confirmation email to your email address: jessica.nichole007@gmail.com. If you don\'t find it, it might be in your spam. You can log in your email account to check the order status. The order number is 22306141648408 .
Ashley H    Time: 2023-06-14 11:09
Q: Hi. Could you tell me what’s going on with my order? I sent a payment for it on June 9th. The order number is: 82305230035537
A: Dear Ashley H, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=92001903407724500001639231
AngelicaRodriguez    Time: 2023-06-14 08:04
Q: Hi it says my package is still waiting to be received and it’s been 5 days already. already 3 business days with no update so just curious on a delivery date.
A: Dear Angelica Rodriguez, Your item arrived at the USPS facility in OMAHA NE PACKAGE SORTING CENTER on June 14, 2023 at 8:59 pm. The item is currently in transit to the destination. You will receive it soon.
KcCarlson    Time: 2023-06-14 03:22
Q: Hello! Im trying to buy 3 pairs of glasses and add the code 3pair so i can get them for a discounted price but i cant find where to put in the code
A: Dear Kc Carlson, we would like to tell you that you can fill the code in the shopping bag.
ErinScott    Time: 2023-06-13 07:29
Q: Can you send glasses separately that are ready and finished? I rushed an order but it’s taking longer than standard shipping. Due to some glasses being finished and others aren’t
A: Dear Erin Scott, please don\'t worry. We will ship your whole order out this week.
AngeBorsato    Time: 2023-06-13 03:23
Q: Just wondering how much longer till we will get out glasses please order number is 82305240244522
A: Dear Ange Borsato, we would like to tell you that the shipping time is 11-18 business days.
Susan Stuart    Time: 2023-06-13 03:16
Q: 82305311633159 Why haven't these glasses shipped yet? I did pay for expedited shipping and this is not expedited.
A: Dear Susan Stuart, we would like to tell you that we will ship your order out this week.
Zahraha Faried     Time: 2023-06-13 02:10
Q: Do you have transition lens or Photochromic lenses
A: Dear Zahraha Faried, yes, you can find it in lens tint.
Kashi    Time: 2023-06-12 20:02
Q: 22305232018396 glasses number 2246 one side is slightly high so they don't sit properly on my face. And glasses number 7531presses against the bridge/ into top part my eye cause pain. The other 2 pair are a perfect.
A: Dear Kashi, would you please try to adjust the frame ?If the left lens is higher than the right lens, bend the right temple arm down where it’s most adjustable: at the hinge or the bend at your ear. f the right lens is higher than the left lens, bend the left temple arm down where it’s most adjustable: at the hinge or the bend at your ear.If you still have problems, please contact us.
Nat    Time: 2023-06-12 17:52
Q: Do these glasses go into the -9.50 range? One eye is -9.50 and the other is -7.75
A: Dear Nat, Most of the glasses on our website can go into the -9.50 range.
Kelley Wall    Time: 2023-06-12 13:11
Q: Why have my glasses not shipped yet? They have label printed since 6/7. I would have thought they would be here already. Thank you.
A: Dear Kelley Wall, the tracking shows that 2023-06-12 17:19 RALEIGH NC DISTRIBUTION CENTER, Arrived at USPS Regional Facility -> Your item arrived at our USPS facility in RALEIGH NC DISTRIBUTION CENTER on June 12, 2023 at 5:19 pm. The item is currently in transit to the destination.You will receive the package soon.
denisebrisco    Time: 2023-06-12 12:53
Q: hey I ordered a few pair of glasses, however the wrong prescription is in both
A: Dear denisebrisco, Would you please tell us the order number ? And would you please take a photo of your original prescription and send it to us ?
Andrea Lauri     Time: 2023-06-12 12:42
Q: How do I order glasses as sunglasses?
A: Dear Andrea Lauri, you can add lens tint to make the glasses to be sunglasses.
GISELAORTIZ    Time: 2023-06-12 08:06
Q: Hi! On June 10, 2023 I made an order. I need to know the status. The order is 82306101758075. Thanks Gisela Ortiz Cruz
A: Dear Gisela Ortiz, your ordr is in processing. We will email you a tracking number when we ship your order.
KarlaStentoDeBrino    Time: 2023-06-11 10:45
Q: How long does it take to ship glasses?
A: Dear Karla, we would like to tell you that we will ship your order out this week. Please don\'t worry.
Iris Brewington     Time: 2023-06-11 07:27
Q: I would like to know when will my glasses come
A: Dear Iris Brewington, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=92001903407724500001344852
TracieRosales    Time: 2023-06-10 15:01
Q: Can I get.an update for order #82306021959540, please?
A: Dear Tracie Rosales, we would like to tell you that we will ship your order out this week. Please don\'t worry.
Jaleesa cleary    Time: 2023-06-10 13:54
Q: I have an order that's been processing for a few days if its not going to be processed in the next day i want to cancel this order
A: Dear Jaleesa cleary, we would like to tell you that we will ship your order out this week. Please don\'t worry.
Anam Fatima    Time: 2023-06-10 01:44
Q: I want to know status of my order
A: Dear Anam Fatima,your package is already shipped.USPS Awaiting Item, Shipping Label Created.June 9, 2023, 12:09 am
TracieRosales    Time: 2023-06-09 20:30
Q: Please help
A: Dear TracieRosales ,let me know if there\'s anything I can do.
Susan M. Stuart    Time: 2023-06-09 16:40
Q: Can u please uodate me on my order status? 82305311633159
A: Susan M. Stuart,the product(82045) is in processing.After it is finished, we will ship it to you as quickly as possible.
JudyPegoraro    Time: 2023-06-09 14:28
Q: I received the wrong style snap on lenses for the glasses I ordered.
A: Dear JudyPegoraro,we can really feel your heart and so sorry for any inconvenience caused for you.Can you describe in detail what the problem is?You can take a picture and send it to us.
HSS    Time: 2023-06-09 09:36
Q: My order #: 8U819666SK066234W hen will I receive it in my mail box? Thanks!
A: Dear HSS,your product is in processing.After it is finished, we will ship it to you as quickly as possible. Express Time will take 5-10 days.
ErinScott    Time: 2023-06-09 09:14
Q: Hi, I placed a rush order for my glasses, but never received a confirmation email or the status of my glasses. I order number is 82306062119596
A: Dear ErinScott,your order has been dispatched to process.It will usually take 4-8 days for processing.After it is finished, we will ship it to you as quickly as possible.
JulianaLima    Time: 2023-06-09 09:13
Q: Just put an order but instead of distance I need for SHORT VISION FOR READING PLEASE ORDER 82306090858399
A: Dear JulianaLima,can you send us a clear prescription by email?So we can make the change for your order.
michelle millerick     Time: 2023-06-09 09:02
Q: Hello. Is it possible to purchase replacement lenses for frames that I purchased from you a while ago, now that my prescription has changed?
A: Sorry we don\'t sell lenses individually, is your order number 82306090907211? We can help you revise your prescription.You can send your new prescription to us.
Ashley H    Time: 2023-06-09 01:17
Q: Hi there. I noticed that I have a couple $5 off coupons Cathay I could’ve applied to this order. Could these be added and my order updated with the new total? The order number is: 82305230035537. Thanks! :)
A: Dear Ashley H, we have checked your order and you have used other discount in the order, so we are sorry to tell you that we can not apply other discount to your order again.
Allene    Time: 2023-06-08 22:30
Q: How do I cancel order #22306082140110 just placed about 30 minutes ago. I made a mistake in the order and need to cancel it before it is sent so I can order the correct items. I do not want to receive it and then have to go through the refund process.
A: Dear Allene Brown, we would like to tell you that we can change the order for you directly. Are you sure that you want to cancel the order ?
AlleneBrown    Time: 2023-06-08 22:08
Q: How do I cancel an order I just made 20 minutes ago?
A: Dear Allene Brown, we would like to tell you that we can change the order for you directly. Are you sure that you want to cancel the order ?
Mariah Austin    Time: 2023-06-08 12:45
Q: I ordered a few pairs of glasses on may 26th. I finally seen it said they were shipped out on June 6th. It’s going to be the 9th tomorrow and when I track the tracking number provided it doesn’t even show me a label was made for that number. I order things online and get packages daily and I always get atleast tracking number created as soon as they make the label. So I’m wondering if my package of glasses was even shipped yet?
A: Dear Mariah Austin, Your item arrived at the RALEIGH NC DISTRIBUTION CENTER origin facility on June 8, 2023 at 9:27 pm. The item is currently in transit to the destination.You will receive it soon.
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