Consulting Servive Center

KaylaMcKern Time: 2018-03-16 14:03

Q: I;m trying to find the PD distance, but on my prescription I can't fin it anywhere.

A: Dear customer, you can measure it by yourself or ask your eye doctor to get PD.

Tiesha Time: 2018-03-16 11:05

Q: Question! Do the glasses that appear to be sunglasses, have to be made with tinted lens? Or can they be made with a plain (clear)prescription lens?

A: Dear customer, if you choose the sunglasses, you must choose the tint. I\'m sorry.

SherryPrice Time: 2018-03-16 10:19

Q: I have picked out several pairs of eyeglasses. How do I move them to my cart to get them. Also do you accept eyemed insurance. I have a 200 hundred dollar coverage and would like to use it if I CAN.

A: Dear customer, you just click the \"SELECT LENS\" on the product page, then fill in your RX on the form. We can provide the receipt to you.

AlisaMiles Time: 2018-03-16 09:40

Q: My glasses broke at the top of the frame the second time I wore them. Order #2180301142814

A: Dear customer, please send the picture of the glasses to us by email. We will solve the problem when we check the email. Hope your reply.

nemethmonica Time: 2018-03-15 21:52

Q: Is all colors of Moana sold out?

A: Dear customer, no, there are four colors.

ScholandaJones Time: 2018-03-15 21:27

Q: hello, I like the frames named Addie Number: 97376 in color tortoiseshell.

A: Dear customer, we will change it for you now. And we will ship out them when it is finished.

JoleanMorin Time: 2018-03-15 19:44

Q: did my order go through. i can't tell.

A: Dear customer, you just confirm your RX and address. Then you pay your order.

brunacosta Time: 2018-03-15 18:51

Q: please restock the "MARE" bought a pair and love them would like to reorder another one!!

A: Dear customer, I\'m sorry to tell you that we can\'t get them any more. You can choose the frame \"JUNO\". This is the similar to \"MARE\".

Brittany Time: 2018-03-15 06:44

Q: Hello! I see that my frame 97551 has been completed but there is no update on my second frame (97156). Is that one still available? Thank you for your help! (Order#:2180309152309)

A: Dear customer, the frame 97156 need tint, so it needs more time to finish. We will ship out it when they are finished.

SoniaCorey Time: 2018-03-14 20:11

Q: Please use sph 2.5 for both lenses and of value of 64. Please send soon.

A: Dear customer, please send the picture of your RX to our email. This is too simple. Hope your reply.

IreneMcRae Time: 2018-03-14 10:30

Q: Can I change my shipping to express shipping on order#2180313194633

A: Dear customer, yes , you can. You just pay $18.95 to us by Paypal. We will ship out them by express shipping.

LisaGascoigne Time: 2018-03-13 12:02

Q: My shipment has had a "Pre-Shipment" status since 3/8/18. The comment is as follows; Shipping label created, USPS Awaiting item, BROOKSHIRE, TX 77423. Please check my order to make sure it didn't get lost in your facility and was never shipped out. Six (6) days in Pre-Shipment Status is way to long. Thank you in advance, Lisa Gascoigne

A: Dear customer, you know sometimes Logistics information is not updated, don’t worry, your package will coming to you soon, hope for your understanding.

BernadetteOHara Time: 2018-03-13 11:25

Q: How do I know what size i would need?

A: Dear customer, you can compared with your previous glasses or try on the frame.

Shel Time: 2018-03-12 19:09

Q: If I order the fashion frames. Do they come with a clear lens or no lens at all?

A: Dear customer, it will come with a clear plastic lens or a tint lens no lens.

Brandi Time: 2018-03-12 11:07

Q: Order number 2180110121810 I need to correct the shipping address. It should be 24216 Witte Rd SE, Maple Valley, WA 98038. How can I get that changed? Brandi

A: Dear customer, I\'m sorry to tell you that your glasses has been shipped out. We will always pay attention to your express information. Don\'t worry.

TruRaven Time: 2018-03-12 10:03

Q: HI YOU DO NOT HAVE THE CORRECT ADDRESS, MY ADDRESS IS TRU RAVEN 238 HAMSTEL ROAD, SOUTHEND ON SEA, ESSEX, SS2 4PP AND MY ORDER NUMBER IS 81803120625574 PLEASE CAN YOU CONTACT TO TELL YOU HAVE CHANGED IT, AS I COULD NOT SEE AN OPION TO CHANGE IT MYSELF

A: Dear customer, we have changed your address. Please check it again.

melissa Time: 2018-03-11 17:38

Q: I was told the glasses came with polycarbonite lenses at no extra charge but it looks like they're plastic. Which is true?

A: Dear customer, all of the lenses are polycarbonate.

rosemaryeurenius Time: 2018-03-11 17:14

Q: i had read that you could post a picture on the website to see how the glasses may actually look on yourself since you cannot try them on.

A: Dear customer, if there is button \"TRY ON\" on the product page, you can try on it.

KimberleePack Time: 2018-03-11 11:08

Q: My order was cancelled 30 days ago due in your inability to fill RX. I have emailed numerous times but get no response (except computer-generated identical messages) with excuses about inability to resolve refund issue. What is the hold up???? Tired of excuses. Please advise.

A: Dear customer, we have contact YJF to check the status of your refund. The refund has been successful, but the status has not changed. They will change the status today.

MeganYancey Time: 2018-03-11 05:36

Q: Do you offer a "try-on" camera with your glasses? If so, where is it located?

A: Dear customer, if there is button \"TRY ON\" on the product page, you can try on it.

EricaBall Time: 2018-03-10 21:22

Q: My left axis number changes when I go to my chart.

A: Dear customer, your left information is SPH:-3.00 CYL:-0.75 Axis:165. Is it right? If it\'s wrong, please tell us your correct RX. We can change it for you.

DemetraPresley Time: 2018-03-10 21:13

Q: The tracking number provided by this company says Unknown. What is my tracking number and the status of my order? Thank you.

A: Dear customer, your glasses are on the way to USA. you can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400110200881680276274.

MaryannElShemi Time: 2018-03-10 15:08

Q: i WOULD LIKE TO PLACE THE EXACT SAME ORDER AGAIN. IT WAS ORDER # 2161009064900 HOW CAN I DO THIS? MARYANN

A: Dear customer, the frame \"Mackenzie\" is sold out and we will not buy them again. The frame 8653 \"Skye\" is the same to \"Mackenzie\". Do you like it?

EbonyMcGee Time: 2018-03-10 08:57

Q: Hello, I received my glasses and I need to return them. What options do I have?

A: Dear customer, what\'s wrong with your glasses?

shellyforbes Time: 2018-03-09 22:02

Q: I have my RX for my glasses but not my PD, can this be figured out via the prescription? It wont let me order without it.

A: Dear customer, PD is important, please ask your eye doctor to get your PD.

QueenCarter Time: 2018-03-09 19:41

Q: I just received my glasses on 3/5/18 and the frame broke. Order# 2180209135752.What is your return/replacement policy?

A: Dear customer, please send the picture of the broken frame to our email, we will solve the problem. Hope your reply.

SophieBooker Time: 2018-03-09 13:51

Q: Why do you not inform customers of a cross border fee that you charge my account? I was not aware of this.

A: Dear customer, this is the reason of the bank, please contact your card bank to ask the detail.

LaliaJagers Time: 2018-03-09 13:44

Q: Hi I got my gorgeous glasses that I ordered in January, but I cannot see out of them. I get a headache in under 5 minutes. Please help!

A: Dear customer, please send the picture of your RX to our email, we will check the prescription first. Hope your reply.

Shawna Time: 2018-03-09 10:39

Q: The style "Madison", #97565, Ladies - L, is listed out of stock in Red. Do you anticipate ever getting the color ever again?

A: Dear customer, I\'m sorry to tell you that we will get them again two months later.

ValerieIrvin Time: 2018-03-09 10:34

Q: Order 2180206152945 I paid extra for shipping, so not only should you reimburse the shipping fee, now I would like the $38.oo coupon for Womans Day! Thank you! If you don't ship out the glasses in the next 3 days, please just refund my money.

A: Dear customer, we will ship out it today.

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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.

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