Consulting Servive Center

Kayleen Time: 2018-04-10 15:49

Q: Can I order transitional so they change in the sun, Thanks

A: Dear customer, yes.

DanaLamothe Time: 2018-04-10 15:37

Q: Hi there, I received my new glasses today but instead of black, which I ordered, the frames are a dark blue. My receipt that was included in the package says "frame color black"

A: Dear customer, please send the picture of the frame to us by email. We will check it for you.

Pauline Time: 2018-04-10 12:21

Q: Hi, I like to find out if it’s possible for me to get a progressive glasses with my prescription?

A: Dear customer, if your prescription shows that you need progressive glasses, of course yes.

BRIDGETTE Time: 2018-04-10 12:10

Q: My PD is 33.8 in one eye and 33.9 in the other what should I put for the PD because they are not in the drop down to select from?

A: Dear customer, you just choose 34 both.

Pq Time: 2018-04-10 11:23

Q: Do the fashion frames come with clear lenses or its just the frame only?

A: Dear customer, this is the frame only.

MeganVincent Time: 2018-04-10 09:43

Q: Hello, my order has been stuck somewhere since the 27th. 2180307115903 is the order number. Just curious if there's anything that can be done? Is this normal? Thanks.

A: Dear customer, please contact your local post office first. If you can\'t get your glasses within the prescribed time, we will remake for you. Don\'t worry.

TaraEggen Time: 2018-04-10 06:24

Q: My order has been "awaiting arrival at the postal facility in Texas since March 25. Can you please me know where my order is?

A: Dear customer, please contact your local post office first. If you can\'t get your glasses within the prescribed time, we will remake for you. Don\'t worry.

SarahNelson Time: 2018-04-09 18:33

Q: I think one of my glasses didn't get the anti glare on them

A: Dear customer, what is wrong with your glasses?

Peggy Time: 2018-04-09 13:37

Q: Hello can I order frames only thank you

A: Dear customer, you just choose the \"Fashion\" “Frame only”.

PamRogers Time: 2018-04-09 09:21

Q: I just checked on my order , it says cargo allocating , what does that mean ?

A: Dear customer, your glasses has been shipped out. We will send the shipping code to you today.

CynthiaWheeler Time: 2018-04-09 06:15

Q: Can I email my prescription -- just for your review.

A: Dear customer, if you can\'t read the prescription, you can send the picture of it to us. We will tell you how to place an order.

JazminScott Time: 2018-04-09 05:41

Q: Order #81803310807203 Hi, just wanted to know when this order is expected to ship out?

A: Dear customer, your glasses will been ship out within three business days. Don\'t worry.

ZanitaJohnson Time: 2018-04-09 04:13

Q: 2180324214640 I have an order due date of 3/28. My glasses have not shipped. Where are my glasses

A: Dear customer, we have check the order 2180324214640. Your glasses have been delivered on 05th/4. Please check them again.

svetlanamitrovic Time: 2018-04-08 16:44

Q: Hi i ordered a pair of glasses from you could you please let me know whats happening wit my order im going to pay online please let me know how tank you

A: Dear customer, please tell us your order number. We will check it for you.

DeedeeMaass Time: 2018-04-08 13:12

Q: My pd is 33 what it be with you

A: Dear customer, you just fill in the prescription form when you place the order.

jackirodriguez Time: 2018-04-07 22:26

Q: Hello...I just tried to check the status of my order and realized one of the 9 pairs I ordered, I forgot to put the prescription on. Is it too late to add it to the one pair? Art.No 5201 Color green Count 1 NO Prescription Data No Lenses Details Order Number:2180402011129 I also paid for aster shipping, can I please get a status? THANK YOU! :)

A: Dear customer, if you need to add the prescription into the frame like other, you need to pay the extra($40.9). Hope your reply.

Imani Time: 2018-04-07 10:17

Q: My mom recommended your site for prescription glasses. Apparently there is a TRY ON button, but I cannot find it on the mobile or regular version of your site.

A: Dear customer, some products have no \"Try on\" button, I\'m sorry.

AngelaCroswell Time: 2018-04-06 10:29

Q: how do you check on an order just purchsed? i want to check prescription,

A: Dear customer, please check your email. We have sent the email to confirm the prescription. Or you can check the prescription on the order in your account.

DeborahStahl Time: 2018-04-06 07:19

Q: HELP HELP ORDER# 2180402130400 THE COLOR ON THE FRAME IS WRONG IT SHOULD BE CLEAR. APOLOGIES FOR THE MIX UP!! IT MUST BE CLEAR. CHECKING ON MY ORDER AND SAW THAT THE COLOR WAS WRONG. UP SET YOU DON'T HAVE A PHONE NUMBER TO CALL!!!

A: Dear customer, we check your order and find that the color of the frame is brown, If you need to change it to clear, please reply us to confirm them. We will change it for you. Hope your reply.

RaymondFarrugia Time: 2018-04-05 14:59

Q: Hello Do you do the anti reflecting coating for free please.

A: Dear customer, here are three options for you. Anti-Scratch is free, Anti-Scratch & Glare need to add +$4.95, Premium Coating need to add +$15.95.

SWoods Time: 2018-04-04 20:48

Q: Can I use my flex spending account for prescription lens?

A: Dear customer, you can only pay by credit card or PayPal.

karenodom Time: 2018-04-04 17:33

Q: how do I upload my photo

A: Dear customer, you can click this link \"http://www.wherelight.com/testimonials.php\" or just send your photo to our email. Our email is service@mail-wherelight.com

MichelleLeichter Time: 2018-04-04 16:08

Q: Is it possible to upload a photo of my face and "try on" the glasses? Also, I have entered my prescription 3 times. I selected "confirm" and it did not save my prescription. I am still trying to decide among several pairs and I'd like to continue shopping. Can I save all of the pairs in my cart?

A: Dear customer, you can click th button \"try on\", you can save your prescription after you landed, you can save all of the pairs in youe cart.

Sharon Time: 2018-04-04 14:01

Q: I see several glasses I like, but unsure how they will look on me. Do you have the capabilities for me to upload a photo and try on glasses? This would be most helpful!!!

A: Dear customer, you can click the button \"try on\" to try on glasses.

CatherinePrice Time: 2018-04-04 11:33

Q: addition to previous question regarding the name of the frame I previously ordered I found these numbers on the frame: 5085 C3 51022 145 and G5 G6

A: Dear customer, the frame which you bought before is Dream weaving.

SharonSmith Time: 2018-04-04 08:49

Q: Hello. We picked up our order today at the post office (order #2180227121259). When my husband tried on his new glasses he found out there is something wrong with the prescription. He says he can't see out of the bottom part of his glasses. The prescription is not correct. How can we fix this?

A: Dear customer, please send the picture of your prescription to us by email. We should check the prescription first.

StacyAustin Time: 2018-04-04 05:30

Q: Here's my physical shipping address: 655 Mt View Rd Rapid City, SD 57702 Thank you

A: Dear customer, we have changed your address.

CatalinaAnsaldi Time: 2018-04-03 21:05

Q: I would like to cancel an order I placed so I can modify the prescription. How do I do this?

A: Dear customer,you can tell us the correct prescription. We can change the prescription for you.

eva Time: 2018-04-03 14:05

Q: Hey! I was curious if I could change my shipping to a speeder route? I would definitely pay the extra amount.

A: Dear customer, yes, if you want, please tell us. You need tell us quickly before we ship out them.

HelenSims Time: 2018-04-03 13:53

Q: Hello, Regarding order IID: 2180315073041. This order I placed for sunglass’s did not come as sunglass’s. There is no tint. Please advise what can Wherelight do to assist me with the incorrect order mailed. First time I have had a mistake with Wherelight. I await your reply on this.

A: Dear customer, we have checked your order and find that you choose the tint. If you want the color of the picture, you need to choose \"Default Lens tint\".

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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.

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