Buy Prescription Glasses Online at Affordable Prices

Donna Time: 2018-02-10 11:07

Q: I am allergic to nickle...could you tell me if nickle is used in your metal glasses

A: Dear customer, I\'m sorry that we can\'t distinguish all the elements in a metal frame, you\'d better choose other frames.

Jamala Time: 2018-02-10 08:17

Q: I need help putting my pd numbers in I have two and the numbers I need are not a option. My pd is 61/63 does that mean I can't order

A: Dear customer, you can send the picture of your prescription to our email. We will help you. Our email is service@mail-wherelight.com

MalloryMeredith Time: 2018-02-10 06:43

Q: I tried using the 25% off discount code you are giving customers: NF25. However, when I use it at the checkout, I get $0.75 off of my purchase rather than the $10.25 I should have off if 25% were being taken off of my order. Could you help me with this?

A: Dear customer, discount rate: 0.75 is 25% off, the total price of your order is $87.65 and you payment is $67.48, don\'t worry, there is no problem with your order.

SheilaDesamparado Time: 2018-02-09 19:46

Q: I have receive 2 coupons can I use both of them to purchase.

A: Dear customer, you just use one coupon on one order. Thank you.

LisaSchmidt Time: 2018-02-09 12:13

Q: I did not receive my order, Tracking states it was delivered on Feb 7 Please advise tracking number is 9400110200883711065772 Name on order Lisa Schmidt

A: Dear customer, we ship out it on Feb 7. It is not the delivered time.

DENISEACEBAL Time: 2018-02-09 11:46

Q: I really don't like the glasses I ordered. They are awkwardly sized. The legs are not long enough so when I put them on they feel scrunched on my face. Can I get my money back?

A: Dear customer, At this time, we are unable to accept returns for glasses customers feel are not a \"good fit\". We are proud to offer free and reasonable shipping to all of our customers, but we are unable to cover the cost for return shipping. Should you chose to return your glasses, you will be responsible for the cost of postage back to us. This cost often amounts to the same, if not more than, the cost of the glasses being sent back. Prescribed glasses will receive a refund of 50% their original cost.

DebbiPereira Time: 2018-02-09 11:35

Q: Can I upload a picture of myself and try these glasses on?

A: Dear customer, yes, you can click the button \"TRY ON\" on product page.

YVETTELYLES Time: 2018-02-09 10:35

Q: You all have my order incorrect! When I placed my order for STACEY D5912 I ordered the biege, tan,& grey frame! Not the color frame you have pictured on my order summary page. I did not order the color STACEY frame you all have display for me to view. Where is my original STACEY D5912 order?

A: Dear customer, don\'t worry. The other color of STACEY are sold out, so we change the picture. Your glasses are correct.

Ginette Time: 2018-02-09 07:50

Q: Bonjours JE suis incapable d'inscrire ma prescription svp aider moi

A: S\'il vous plaît envoyer votre prescription à notre boîte aux lettres, nous allons vous aider.

CynthiaMoore Time: 2018-02-09 02:45

Q: i ordered single and need progressive lens. i am willing to pay difference but paypal or other way to pay will not allow me to do this. how do you suggest i do this? i can not wait to see these glasses, so please let me know what to do...thanks in advance.

A: Dear customer, I\'m sorry to let you wait so long. If you don\'t place an order, you can send the picture of your prescription to our email. We will help you. Our email is service@mail-wherelight.com

Jillian Time: 2018-02-08 14:27

Q: I am looking for computer glasses with the latest anti reflective coating and possible tint for contrast. Do you offer anything like this?

A: Dear customer, yes, you can choose them during the ordering process.

DonnitaMarks Time: 2018-02-08 08:11

Q: What does Cargo Allocating mean?

A: Dear customer, this means that your glasses will be sent to the factory.

Katie Time: 2018-02-07 23:37

Q: Do you have mirror sunglasses?

A: Dear customer, yes, we have, you just choose the mirror tint.

LanaDupont Time: 2018-02-07 13:50

Q: Your site deleted all my information and order. I was ordering the frame name Lana and it is no longer on the site, has it been discontinued? Also it isn't allowing me to properly upload my photo to try on frames, is there a problem with the site ?

A: Dear customer, we didn\'t delete your order, your order is placed by the other account. I\'m sorry that Lana is sold out. You can see Hattie. It is the same frame as Lana. Do you can\'t upload your photo by computer or mobile?

TerriSackett Time: 2018-02-07 12:13

Q: I would like to return or exchange a pair of non prescription glasses I purchased from you.They look terrible on me. Thank you, Terri

A: Dear customer, if there are something wrong with the frame, we will give you a new one or refund to you. If just you don\'t like it , you need to return it to us. Then we will refund 50% to you.

Erica Time: 2018-02-07 11:36

Q: Tracking Number: LS504546271CN That is the tracking number for two glasses that I purchased on your website. I have yet to receive any one the items.

A: Dear customer, I\'m sorry to let you wait so long. We ship out your glasses on 08th/01/2018. Free shipping will take 30-45 business days. If you get your glasses without prescribed time, we will give you a coupon or remade for you.

RosemarieSmith Time: 2018-02-07 09:25

Q: 2180122073630-I am inquiring of the status of my order. Please reply as soon as possible.

A: Dear customer, I\'m sorry to let you wait so long. We will ship out it this week. Don\'t worry.

AprilWindham Time: 2018-02-07 07:10

Q: Status of order #2180127162842 Please advise - I paid for express delivery. What is the hold up? Please advise thank you

A: Dear customer, we get your email that you want to change frame and prescription. But we don\'t know your new frame and new prescription. Please reply us soon.

SuzannePriddy Time: 2018-02-07 06:59

Q: I received a message to send a picture of my original prescription. How and where do I do that?

A: Dear customer, what is wrong with your glasses?

KathleenBradburn Time: 2018-02-07 06:46

Q: I placed order number 81712281039184 on 12/28, on January 4th I received a tracking number for my order. I still have not received my order and when I try to track it, it says its still in pre-shipment. I would like to know when I'll be getting my glasses.

A: Dear customer, I\'m sorry to let you wait so long. We ship out your glasses on 04th/01/2018. Free shipping will take 30-45 business days. If you get your glasses without prescribed time, we will give you a coupon or remade for you.

KarenScott Time: 2018-02-06 15:43

Q: I didn’t realize that the Rex was for single vision, I need progressive and also medium size frames instead of large.

A: Dear customer, if you need to change single vision to progressive, you need wait for more 15 business days before we ship out it. And you need pay extra for progressive. We have stopped your glasses, please reply us soon. Thank you.

Pineapple Time: 2018-02-06 15:27

Q: Do you have the blue light blocker lenses to protect eyes from computer screens????

A: Dear customer, yes, we can choose the \"Bluelight Protect\" on \"Functional Lens\" .

Sabrina Time: 2018-02-06 15:06

Q: Hello, I want to order ONLY the frames, because I have ordered glasses from online the prescription is NEVER right. So, I can get my prescriptions in the 7 pair of glasses that I want order today. Please advise ASAP. Thank you Sabrina McClain Poole

A: Dear customer, yes, you can buy the frame only.

DanielleFoley Time: 2018-02-06 14:34

Q: I just placed an order (order #: 2180206142938) and I put in the wrong pd. My actual pd is 60.5. Could I have that fixed on my order? Thank you so much!

A: Dear customer, we have changed your pd. Please check it again.

Lucy Time: 2018-02-06 13:01

Q: I have a measurement of lens 54 bridge 14 and arm 140 do these Moana glasses fit me? or do I need to place in my measurements Also I want to order them without prescription lenses I just want the frames how do i do this?

A: Dear customer, you can comparing with your glasses which you wear before. Or you can \"TRY ON \" on our website. You can choose the frame only.

ToniGodwin Time: 2018-02-06 08:44

Q: I love your glasses but, I have so many concerns. Many people cancel because of the length of time it takes to receive the glasses just to have some sort of malfunction. you in return blame it on the PD and ask to get a physician proof and it's never the PD, it's the axis or something minor that happens to be your neglect, and then we have to wait even longer for the glasses. Please rectify this matter so I can continue to purchase from Wherelight

A: Dear customer, we will take on the mistakes which we have made.

AprilWindham Time: 2018-02-06 08:04

Q: Status of order 2180127162842? Please advise

A: Dear customer, we get your email that you want to change frame and prescription. But we don\'t know your new frame and new prescription. Please reply us soon.

RosemarieSmith Time: 2018-02-06 08:00

Q: I am checking the status of my Order.

A: Dear customer, I\'m sorry to let you wait so long. We will ship out it this week. Don\'t worry.

AmyVoss Time: 2018-02-05 19:36

Q: Where do I upload a photo to try on glasses?

A: Dear customer, you can click the button \"TRY ON \" on the product page.

KimDeCerio Time: 2018-02-05 16:48

Q: I am looking for glasses that people have posted on the website. I have the product codes and can't put them in the search bar to find them. nothing comes up.How do I find with product code.

A: Dear customer, you can tell me the product codes you want, I will give you the product link. Email: service@mail-wherelight.com

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