Buy Prescription Glasses Online at Affordable Prices

Marsha Time: 2018-01-31 18:55

Q: I have a long face with a sharpe chin. What shape frames would look best on me?

A: Dear customer, you can use the \"TRY ON\" on the website .

LauraCovieo Time: 2018-01-31 18:27

Q: I may have just over looked the option but do you offer the lenses that darken in the sun?

A: Dear customer, yes, this called photochromic. You can choose the last two buttons on \"SELECT LENSES TINT\" .

Paulette Time: 2018-01-31 08:47

Q: Hello, do any of the frames come in readers?! Thanks!!

A: Dear customer, yes.

Jennifersauceda Time: 2018-01-30 18:20

Q: I placed an order on Dec. 28,2017 while you were offering a $50 coupon with a $50 purchase. I received my order, but my coupon was not included. Can you please let me know how I can get the coupon?

A: Dear customer, we have checked your order. Your order is placed with a coupon, the actual payment is within $50. So it does not provide $50 coupon. Hope your understand.

Kendra Time: 2018-01-30 15:48

Q: Can we exchange glasses if we don't think the design is a good fit for our face?

A: Dear customer, if you think your glasses is not fit for your face, you need return it to us. You have to take the returned freight, it\'s very expensive. So we don\'t recommend you return it. We can give you a $5 coupon when you place next order.

MercerdyMom Time: 2018-01-30 14:38

Q: Im trying to do the "try on" feature and I am putting the X on my eyes but when I submit it it shows a huge, massive photo of the glasses on my face instead of around my eyes. Please help me.Also, why do I have to keep on entering my prescription to every glasses I order. Why can't I just save it one time and it automatically remember and be saved? Im trying to buy more than 1 glasses but im tired of entering my prescription over and over again.

A: Dear customer, do you select your pd in the \"try on“ ? We will save your prescription when you place an order. So you can place an order first.

LisaPolk Time: 2018-01-30 13:35

Q: I am checking on order number 2171227142118, It was placed over a month ago and I have not received. Tracking just keeps saying allocating

A: Dear customer, I\'m sorry to let you wait so long. Your glasses have been finished, we will shipped out them today.

ShelleyNurse Time: 2018-01-30 12:48

Q: My question is on ordering progressives. Do I just send my prescription in or is there some measuring that I need to do? Thank you.

A: Dear customer, you just input the information from your prescription during the ordering process.

SueRoll Time: 2018-01-30 08:46

Q: Wondering what the status is on order #2180119065750

A: Dear customer, I\'m sorry to let you wait so long. We will give you a coupon for this trouble. And we will finish your glasses as soon possible. Hope for your understand.

Donnita Time: 2018-01-30 08:40

Q: Can a prescription be emailed to or faxed to your company for filling?

A: Dear customer, you just input the information from your prescription during the ordering process.

MireyaColon Time: 2018-01-30 05:48

Q: Good Morning. Where I loading my picture to see the glasses on me? Thank You

A: Dear customer, you can click the \"TRY ON\" and upload your photo on the product website.

DesireeWilliams Time: 2018-01-29 19:27

Q: Hi this will be my first time trying out your glasses. I have a square oval face. My pupillary distance is 57.5. I have olive skin and black hair. What glass frame do you reccomend.

A: Dear customer, your pd is very small, you should choose the small frames. You can \"try on\" the frames on our website.

YvonneRussell Time: 2018-01-29 19:21

Q: Dear Customer Service, My Order 2171217115627 arrived and although the RX is perfect, they are way more pronounced "cat eye" then in the picture. I cannot wear these what so ever. Very disappointed. I did however receive order #2180108125745 today and simply love them. Help,I am a new customer and would like to keep using/recommending you.l

A: Dear customer, we have checked your order. Your package has been delivered. The 97124-1 is cateye.

DebbieHickman Time: 2018-01-29 19:17

Q: My order has not been received...... Order Infomation.... 2180107235653 2018-01-07 USD52.75 USD52.75 Completed Confirmed Cargo Already Shipped

A: Dear customer, we have checked your order. The logistics information shows that the package has been delivered . Please contact your local post office to ask the package.

SarahSteele Time: 2018-01-29 16:23

Q: Good evening, The last update I had on my order was 01/04/2018, I was trying to find out if my order has been shipped

A: Dear customer, your package has been shipped out on 01/04/2018. The free shipping will take 30-45 business days. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=LS485782261CN. Please be patient. Thank you.

ERIKAFIGGINS Time: 2018-01-29 13:04

Q: Hello, I just placed an order 2180129125729, and I entered an incorrect PD. It should be 31 for the left eye, not 30. Can you please correct this? Thank you.

A: ok,we got it,don\'t worry.

Irene Time: 2018-01-29 09:53

Q: Hi, I'm really wanting the Madison, Number: 97565, in the blue but they're still out of stock. Do you offer a service where you will email once they're available. Or can I buy them now and when they come in, will they automatically be shipped to me? Thanks!

A: dear customer,thanks for your love,and you can give us an order,we will send to you when it restock,thanks for your reply.

Renee Time: 2018-01-29 09:52

Q: Do you accept vision insurance, or is there a discount code I can use?

A: dear customer,we can give you a coupon,thanks

JerrikaRhone Time: 2018-01-29 06:23

Q: How do I return an item?

A: Dear customer, please tell us the information of your glasses by email(service@mail-wherelight.com), we will deal with the problem.

SandyEllison Time: 2018-01-28 17:46

Q: Good Day! I am just checking on my order. My order id is 2180123133048. It is 3 pair of glasses. Thanks so much, Sandy

A: Dear customer, we have checked your order. There are 3 pair of glasses. One of them is free form. It need more time to make it. Don\'t worry. We will finish it soon.

jessica Time: 2018-01-28 16:54

Q: hi i did a online order but i choose + instead of - can i change order

A: Dear customer, we have checked your order, please send the picture of your prescription to our email. We will change it for you. Hope your reply

Kim Time: 2018-01-28 12:53

Q: Was my order and Paypal payment received yesterday. Please reply ASAP.

A: Dear customer, we have checked your order. You have payed your order, we will make your glasses soon. Don\'t worry.

AprilWindham Time: 2018-01-27 15:41

Q: I cannot order my glasses. I do not have ADD on my prescription. What do I do to bypass this on the order screen?

A: Dear customer,you can send the pricture of your prescription to us by email, we will help you to read it. Our email is service@mail-wherelight.com. Hope your reply

ValerieNophlin Time: 2018-01-27 08:34

Q: am so unhappy. It seems my prescription was not entered correctly in the order and I cannot see at all. Can you correct this for me?

A: Dear customer, we have checked your order, and you have got your glasses. I\'m sorry that we can\'t remake for you due to the wrong prescription which you fill in the prescription form. We make the glasses according to the prescription.

RaffaJones Time: 2018-01-26 23:58

Q: I ordered glasses for my aunt and need to know when they will be delivered to her. I can't find the confirmation email but the money was taken out of my bank account. How do I resolve this issue

A: Dear customer,please send your order number to our email, we will check it for you. Don\'t worry. Our email is service@mail-wherelight.com.

CathleenNordman Time: 2018-01-26 19:28

Q: I need to find out what the status is of order number 2180108211809. I dont want one of your general answers that you are working on them. I want to know what date they will be shipped. If they will not be shipped in the next 2-3 days I will cancel the order.

A: Dear customer, I\'m sorry to let you wait for so long time. We will shipped out them within 5 days, don\'t worry. hope your understand. Thank you.

angeliajonesbrown Time: 2018-01-26 17:55

Q: would like to purchase order, where should I send my prescription to? is there a email

A: Dear customer, you don\'t need send your prescription to us. You just fill in the prescription form when you place the order.

KimberlyBlake Time: 2018-01-26 12:54

Q: Hi! My Order still says: No Ship. What does this mean? Can you please tell me when my Order will be shipped? THANKS!

A: Dear customer, your glasses have not been shipped out. But your package will been shipped out next week. Don\'t worry.

KelseaBrooks Time: 2018-01-26 12:05

Q: My order: 2171227133101 never made it to me. I just checked and it made it to my city but got sent back. I was never notified that it was ready for pickup at the post office. My previous order was for the same address and made it to me just fine. I'd like to get those glasses.

A: Dear customer, we have checked your order. Your package has been delivered now.

NakittaBrown Time: 2018-01-26 09:03

Q: How do I scan or send picture of me prescription with my order. It's listed -1.00 SPH ADD -0.50 - 0.50 ×170 +1.00 +1.00 I'm not sure how to enter

A: Dear customer, you just fill in the prescription form when you place the order. If you can\'t read your prescription, please send the picture of your prescription to us by email(service@mail-wherelight.com)

Consulting Servive Center

30-day Return & Exchange Not Satisfied? No Worry!No Hassle!

Safe Shopping Guarantee Free Shipping Over $69 and 365-Day Frame Guarantee