Buy Prescription Glasses Online at Affordable Prices

judyquarles Time: 2018-01-26 08:28

Q: Hello, I placed my order on January 16, 2018, and paid extra for shipping. Please help me find the problem with the order. Thanks

A: Dear customer, I\'m sorry to let you wait for so long time. We will finish your glasses and ship out them next week, don\'t worry.

JanPringle Time: 2018-01-25 14:50

Q: I received my glasses and there is something wrong with one lens. I can't see clearly out of my right eye. I have several other glasses with the same script and there is no problem. Please advise. Thank you, Jan Pringle

A: Dear customer,we have checked your order. Your two glasses are different, please adapt to a period of time first. Thank you.

raquel Time: 2018-01-25 12:23

Q: Hi, what are the differences between S, M & L. Any guidance so I can shop with these options in mind?

A: Dear customer, there are the classifications of the frames size.

TraceyIrvin Time: 2018-01-25 11:29

Q: Good Afternoon, Another 9 days has gone by since my last request for info about my order which I have not received since January 4th.the shipping information shows no movement at all with the glasses. It states a label has been created and they are waiting for the product. WHAT IS GOING ON? I'm starting to believe your company is fraudulent. I will complain to the better business bureau and the attorney general if I don't get a sufficient answer

A: Dear customer, we have checked your order, and your package has arrived in USA now. You will get it soon, please be patient. Thank you.

VerissaCurran Time: 2018-01-25 06:08

Q: I received a text about an issue with my order 81801201728574, I think the issue is with the Rx One of the pairs of glasses DOES have a different Rx and it is the reverse of the other 2 pairs. It is not an error :) Hopefully that helps! Thanks so much, Verissa Curran

A: Dear customer, we have checked your order. We confirm your RX on your order and we will finish your glasses as soon as possible

NouHer Time: 2018-01-24 23:18

Q: I was wondering if I order the glasses are you guys be able to make the (Bridge MM size) smaller if the size shown on the chart is too big for me?

A: Dear customer, there are many small frames on our website.https://www.wherelight.com/PrescriptionGlasses.php?&GENDERS=1&size=1

ColleenAdams Time: 2018-01-24 19:05

Q: I am trying to look up my order. I can't find it??

A: Dear customer, we have checked your order, we found that you place the order by another account. Please check again on another account. Thank you.

Carol Time: 2018-01-24 18:33

Q: Hi I need to know how to order no line bifocals

A: Dear customer, you need to choose \"Bifocal\" on \"Multifocal Lens\", then fill in the prescription from.

michele Time: 2018-01-24 09:41

Q: HI I am trying to order some glasses. I went to a eye mart and got my pd from them. Now when I add to cart they want my thickness I do not know what they mean. All I want is some glasses that are Progressive and the lower lens is a 125 for reading. So How do I get them and the thickness thing???

A: Dear customer, if your prescription is strong, you can choose high index lens since the lenses will be thinner than that be processed with middle index lenses, if your prescription is not that strong, you can choose middle index lens if you like.

ValerieJonesturner Time: 2018-01-24 08:39

Q: I just got my order and they are very blurry on me. I like the frame but I cant see out of them. trans number 56G70197VN975063Y item number 2180104110123. I noticed that ADD was missing +200 I also have another order in process transaction ID 6RK67087L0991530F item #2180104105248. Please advice how do I get this corrected

A: Dear customer, please send the picture of your prescription to our email(service@mail-wherelight.com), we will check it for you.

DebbieHickman Time: 2018-01-24 08:25

Q: I sent an email & t hasn't been answered.

A: Dear customer, we have checked the email and can\'t find your email. Please send your question to our email(service@mail-wherelight.com)

Ladieedie Time: 2018-01-24 06:04

Q: if my order is in transit to US as of 1/23/2018 how can my order make it to me within the allotted shipping days that i paid additional for? checking the tracking number this is what comes up Pre-Shipment January 17, 2018 at 11:58 pm Shipping Label Created, USPS Awaiting Item BROOKSHIRE, TX 77423 . SOMEONE NEEDS TO CONTACT ME VIA PHONE ASAP. ORDER NUMBER : 2180114071942

A: Dear customer, please allow 3 to 10 days for processing, in addition to shipping time. You package has arrived in USA. You will get it soon. please be patient.

PamelaReid Time: 2018-01-23 13:55

Q: Are you Anne cat eye frames #7352 really 125mm in frame width? I ask because one photo I saw the frame width looked more like 140mm and not 125mmm.

A: Dear customer, the 125mm is the length of the lens, the frame width is 149mm. We have checked the size, thank you for your attention.

FondaDarby Time: 2018-01-23 11:38

Q: Good Afternoon, I ordered glasses on 1/12/18. I have received tracking number 9400110200881638001705, however there is no information beyond 1/17/18. If you all could look into this matter. I would appreciate it. Thanks! Fonda Darby 312-852-4307 darbyfonda@hotmail.com

A: Dear customer,your package has been arrived in USA now. The logistics information will be updated soon. Please be patient. Thank you.

KimberlyBlake Time: 2018-01-23 11:10

Q: Hi! Can you please tell me when my order will be shipped? THANKS!

A: Dear customer, I\'m sorry for that keep you waiting for a long time. We will make your glass as soon as possible, don\'t worry.

MelissaHarris Time: 2018-01-23 10:24

Q: Hi! I still haven’t received my glasses yet! They said they would be here Monday, I paid for the service.

A: Dear customer, we have checked your order, we find that your package has arrived at your SEMINOLE-ORLANDO FL DISTRIBUTION CENTER destination facility on January 23, 2018 at 9:03 am. Please contact the local post office to check your status of your package. Thank you.

LaToniaDavis Time: 2018-01-23 09:50

Q: Good afternoon, I am just checking on my order that was made at the end of December and inquiring when will it be shipped?

A: Dear customer, I\'m sorry for that keep you waiting for a long time. We will ship them out this week. Don\'t worry.

TIFFANYDOLPHY Time: 2018-01-23 07:57

Q: can I get an update as the tracking number is wrong. 9400110200881635791531 Your package is on its way to a USPS facility. Sign up to get updates, and we'll send you a delivery date and time when available. Status Pre-Shipment January 16, 2018 at 1:41 am Shipping Label Created, USPS Awaiting Item BEAR, DE 19701

A: Dear customer,your package has been arrived in USA now. The logistics information will be updated soon. Please be patient. Thank you.

Mona Time: 2018-01-23 07:41

Q: I have not received any of my order. It has been almost a month since my purchase.

A: Dear customer, we have checked your order, your package has been shipped out on 8th/1/18. The free shipping will take 30-45 business days. Please be patient. Thank you.

LisaWolin Time: 2018-01-22 12:12

Q: Is there a way to preview the glasses on a photo of yourself?

A: Dear customer, you can try on the glasses on our website. Please click the \"TRY ON\" on the product website, and upload your picture.

DanielMorris Time: 2018-01-22 11:51

Q: Is it possible to exchange for a different prescription. I can not see out of these. I think I may have ordered them wrong. I wanted to have a pair that I could where all day but I cant see close. Thanks

A: Dear customer, we have checked your order, and your glasses have been shipped out. We do the glasses according to the RX which you fill in the prescription from, so we can\'t change the lens for you. Sorry.

erica Time: 2018-01-22 11:09

Q: I just got order number in 218010108174523 and they are very very blurry on me. I love the glasses but cant use them, what do I do now, I have never ordered from here before, I also ordered a pair from zenni and just got those today as well (oddly enough) same prescription but can see...please advise... erica parsons

A: Dear customer, we have checked your order, and your prescription on this order is different from the one which is on another order. Please send your picture of your prescription to our email(service@mail-wherelight.com)

ThaniaSaintil Time: 2018-01-22 10:25

Q: I'd like to pay for my frames/prescription using my Health Savings Account but it keeps getting denied. Is there another way you can charge to my HSA?

A: Dear customer, the issuing bank refuses to deal with the transaction, and please try to pay with Paypal. Thank you.

KarenTinning Time: 2018-01-21 22:54

Q: hi can you get frame 92108-1 in normal glasses not sunglasses. thanks.

A: Dear customer, you can order 92108 with your prescription, then take a note to us that you need change 92108 to 92108-1.

AshleyCarcamo Time: 2018-01-21 19:00

Q: how do I change the pricing to the Canadian dollar?

A: Dear customer,we are just in USD.

TraceyPerkins Time: 2018-01-21 13:18

Q: I do I figure out my PD Sphere Cylinder Axis -50 -100 080 -100 -0.25 085

A: So, dear customer, what can I do for you?

Susan Time: 2018-01-21 09:50

Q: Do you buy these without trying on the frames first? Or can you order and pay for frames and then send them back with your choice of frame(s)? And get a refund on the frames you do not want?

A: Dear customer, you can buy the frame only. We only accept a refund if the glasses have a quality problem.

Yecid Time: 2018-01-20 19:26

Q: I entered my whole prescription for both eyes was filled completely but at the moment I was gonna pay I noticed my reading OD OS cilinder and other was not in the document. I can"t edit it How i do that?

A: Dear customer, we have checked your order, please send your whole RX to our email(service@mail-wherelight.com), we will change it for you.

BrookIhde Time: 2018-01-20 17:48

Q: My order said that it has shipped, but USPS tracking says they never received the item. What’s going on?

A: Dear customer, your package has been arrived in USA, you will get it soon. Please be patient.

MayaAlarcon Time: 2018-01-20 15:23

Q: Hello! It seems that I am having the same issue with a few other customers as far as my order saying it has been shipped, but the tracking # states it's been hanging out in Texas since 01.11.18. Can you please let me know what is happening with the shipping? I paid for faster shipping, as well. Thank you so much!

A: Dear customer, we have checked your order, your logistics information has been updated. Please check it again

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