Consulting Servive Center

shirlieghchee Time: 2018-01-12 09:42

Q: I am trying to order some lenses online and will not accept my credit card. Looking for customer number

A: Dear customer, please try to pay with Paypal, thank you for your understand.

ChesitityAlston Time: 2018-01-12 07:05

Q: I ORDERED THE WRONG COLOR EYEGLASSES FOR ART. NO 97565 I WANTED THE BLUE PAIR NOT THE BLACK ONES. THANKS IN ADVANCE IF THIS PROBLEM CAN BE FIXED ASAP. I JUST ORDERED THE GLASSES LIKE 30-45 MINS AGO. ORDER NO# 2180112063750

A: Dear customer, you choose red and tortoiseshell of 97565. Which one do you need to change? Look forward to your reply.

DeborahBailey Time: 2018-01-12 06:01

Q: Please check to see if my email is correct I have not received any emails. I need to have my RX as written. If you are not able to do this, please cancel my order and refund my money. My order ID is 81712311412364. Thanks My email is Deborah.bailey@knoxcounty.org or dcbee1960@gmail.com

A: Dear customer, there are some questions of your order, we have sent the information to your email(dcbee1960@gmail.com).Please check the email and look forward to your reply.

SandyEllison Time: 2018-01-11 21:21

Q: Hello! I just placed an order and I wanted to make sure I did the PD correctly. My prescription reads as follows on the PD: Dist. PD Near PD RT: 30.5 28.5 LT: 30.5 28.5 Thank you, Sandy Ellison

A: Dear customer, your prescription on the order is correct. Don\'t worry.

DomoniqueFerrell Time: 2018-01-11 15:43

Q: Good Evening, I think it would be a good idea to have an option for the user to save their prescription to their profile, so that they don't have to type it in every time they want to order glasses. I'm not sure if you have that option but I haven't been able to find it. Thank you! :)

A: dear customer, we will keep it if you order it before,thanks for your reply.

Melissa Time: 2018-01-11 13:41

Q: Does your company do progressive lens? If so how much does it usually cost?

A: dear customer,ya,we make it,and you can choose what you like ,thanks for your reply

AbbiGigliotti Time: 2018-01-11 12:45

Q: Can I get an update on my order? I can not track it? Please and thank you! Abbi

A: We shipped out on 02th/1/2018 and you are advised to wait with patience, your order is now in transit to the US, and when it arrives in the US, the information will be updated. Your understanding will be greatly appreciated. Best reagrds, Blue

Sarah Time: 2018-01-11 11:14

Q: My billing and shipping zip code is wrong on my order # 81801101840019. It should be 75230. Please update. Thanks!

A: dear customer,don\'t worry,we got it.

CassandraJohnson Time: 2018-01-11 06:07

Q: Good morning. Do you know when my order will ship? I"m ready to order another pair put I want to make sure these are ok. Thank you.

A: dear customer,ok,we will send it asap,thanks for your reply.

DeborahBailey Time: 2018-01-11 05:55

Q: I need someone to contact me ASAP. What is the status of my order? I received an text stating I was going to receive an email. I did not receive the email. Order ID 81712311412364

A: Dear customer, we have to tell you that under one of your glasses, you stated that the Add is +0.75, but the minimum Add we offer is +1.00, so we emailed you to confirm if you want to process this pair with Add +1.00, but no reply has been received, you can check your junk email if you like, but would you please confirm if you want to process this pair as you originally placed with Add +1.00 so that we can rush it for you.

septemberjones Time: 2018-01-10 20:57

Q: Hello. I have a prescription but it does not seem to match up with the form online.

A: dear customer, you can try it,and you can connect us if you have troubles,thanks for your reply.

WendyDyer Time: 2018-01-10 14:42

Q: Hi there~ I LOVE a certain frame, but require bi-focals. I am having a tough time ordering the glasses.

A: Dear customer, you can choose the \"Multifocal Lens\", then choose the \"Bifocal With Line\".

Glenasha Time: 2018-01-10 08:08

Q: My order number is 2180109124818 I received an email stating that my PD was too high, I need to update my PD to 65. Thank you.

A: dear customer,ok,we got it,thanks for your reply

AshleyBunge Time: 2018-01-09 19:59

Q: I need my order corrected. Shipping address is 1425 Ridenour Blvd apt 9201 Kennesaw, GA 30152 USA Order ID 2171222060729

A: Dear customer, we have checked your order and changed your address. Your package will been shipped out soon.

JulieDonCarlos Time: 2018-01-09 14:17

Q: Hi there, your Try On feature isn't working. It looks like the photo is placed below the sample photos of the 3 models plus the one I uploaded. Let me know if you get this working as I would love to order glasses from you. Thanks.

A: Dear customer, please send the screenshot us by email(service@mail-wherelight.com)

TiffanySummers Time: 2018-01-09 12:03

Q: do i need to upload my prescription?

A: dear customer,we keep it for you ,don\'t worry.

DongeliaDavis Time: 2018-01-09 11:31

Q: I need to update my prescription before my glasses are made. OD--1.75=Sph +3.00=Cly, 090-Axis OS---.50 Sph +1.75=Cly, 090-Axis Add==1.50 PD69 Please call me at 615-397-7426

A: Dear customer, we have checked the order and change the prescription.

jackie Time: 2018-01-08 11:35

Q: how do order reading only glasses????

A: Dear customer, you can simply enter the magnification as Sph, for example, if the magnification is +200, you can enter Sph for both eyes as +2.00.

MarlysKShomberJones Time: 2018-01-08 09:12

Q: My Name is wrong and I cannot get it fixed in my account. It should be Marlys Shomber-Jones Please fix for me. Also, I am having a difficult time using the "try on" feature. Any suggestions?

A: Dear customer, we have check your account and change your name.Please send your advice of the \"try on\" to us by email(service@mail-wherelight.com), and we will change it. Thank you.

Melissa Time: 2018-01-07 20:30

Q: Can I just order the frames

A: Dear customer,yes, you can, you just choose \"Frame Only\".

MaryDale Time: 2018-01-07 05:16

Q: If the frame size shows the size such as MED would they also come in both small and or large. Or is there just one size for each frame?

A: Dear customer, if the frame shows as medium, it means that the frame is of medium size and you can not choose large or small size for this frame.

Dawn Time: 2018-01-06 12:22

Q: How is transition listed on the sight

A: Dear customer, it is called photochromic lenses on our website and you can check it under lens tint choice.

ShelleyErvin Time: 2018-01-06 06:58

Q: Why will it not let me pay with a credit card ? only wants Pay Pal.

A: Dear customer,you can pay with yjf.

ChattySimons Time: 2018-01-05 12:12

Q: Can you virualy try this on

A: Dear customer, we have to tell you that the try on function only shows how the frame looks on your face.

Robin Time: 2018-01-05 11:55

Q: First question is that prescription has the word SPH in the LT eye cylinder and I don't have a PD number.

A: Dear customer,please check your email, and we have replied the question by email.

ChristineBradley Time: 2018-01-04 17:18

Q: Getting frustrated -- trying to order polarized sunglasses with the prescription you currently have on file for me. Won't let me do it.

A: Dear customer, would you please take screenshot step by step to show us the problem?

MariaPacheco Time: 2018-01-04 15:04

Q: Update email and prescription. email is mj-pacheco1@hotmail.com

A: Dear customer, would you please specify the questions so that we can see what we can do for you?

Selma Time: 2018-01-03 06:48

Q: I am needing plastic lenses only. I can not wear poly. What material,is the mid index made from?And do you have plastic only lenses?

A: Dear customer, we have to tell you that we do not have plastic lenses, your understanding will be greatly appreciated.

MaryDale Time: 2018-01-01 11:04

Q: Do you make lens with prisms

A: yes,we make it.

BarbaraWhite Time: 2018-01-01 10:37

Q: Hello did my info come though successful?

A: Dear customer, would you please provide us with detailed information so that we can search it for you?

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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.

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