Consulting Servive Center

A: Dear Sonya Lirussi, would you please tell us which frame you want to try on ?

A: Dear Cheryl Dwyer， Your item departed USPS facility in COLUMBUS OH DISTRIBUTION CENTER on April 21, 2023 at 5:08 pm. The item is currently in transit to the destination.

A: Dear Robin Campbell,we checked your order, there is only one payment record, the payment method is paypal,and the payment amount is $127.18.If you have 2 payment records, would you please take a screenshot to show us the problems ?

A: Dear Debbie,would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear PaulaThorpe，100 points can be used to offset $1，and the BOGO offer can\'t be used for discounted products.You can try to enter code\'WLBOGO\'，it can be used for discounted frames.The cheaper one (lenses included ) must be priced $15 or more.

A: Dear Sir ， Wherelight accepts FSA and HSA dollars for all prescription eyewear purchases (including prescription sunglasses, progressives, and reading eyeglasses), as long as your FSA or HSA card is affiliated with a major credit card. If you have an FSA/HSA debit card, just use it as checkout as your regular credit card. Without an FSA/H SA credit card you will need to purchase your prescription eyeglasses through checkout and receive reimbursement from your FSA/H SA provider with an receipt. Please feel free to contact us if you have any further assistance. Best Regards Wherelight Team

A: Yes,I think we do the mixed color, e.g.red green,blue pink and so on. They will be shown to you with pics in detail after filling out the Rx and the selection of lenses thickness and coating. Or would you leave an email address to me, and we would like to send you those screenshots.

A: Dear Danielle Davis, could you please send us your copy of original Rx for us to have a check first? service@mail-wherelight.com. Thank you.

A: Dear Amanda Ristvedt, it would be better if you would order a new pair no matter there\'s a sale or not because of the shipment fee I suppose. Do you want a coupon:)

A: Dear, probably as I suppose. Do you have a copy of original prescription? You\'re welcome.

A: Dear Maria Fernandez, we have checked the tracking information and it shows that your item was delivered in or at the mailbox at 3:52 pm on April 19, 2023 in NEW ROCHELLE, NY 10801.Do you check your mailbox ?

A: Dear Kendal, would you please tell us which frame you want to order and your PD value ?

A: Dear Melissa, do you log in your account and check \"My coupon\" ?

A: Dear Yan, we are sorry to hear that, would you please take a screenshot of your shopping bag to show us the problems in detail ?

A: Dear Karen, yes, we can.

A: Dear Bethany Dorsey, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Alison Butler, we are sorry to tell you that we can not make progressive and polarized lenses with other index. We would like to tell you that you can order single vision and polarized lenses with other index.

A: Dear Rosemary, sorry to hear that, would you please take a screenshot to show us the problems ?

A: Dear Colleen Raymond, sorry, would you please tell us the order number first ?

A: Dear Luna, We would like to tell you that you can choose single vision reading lenses and fill the strength in the SPH value. We would like to tell you that if you don\'t know the PD, you have rights to contact your doctor/optometrist to get your accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .

A: Dear Maria Sepulveda, we would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877278189

A: Dear Melanie, you can check this link: https://www.wherelight.com/feature/accessories.php?sort=0&styles=7 And sorry to tell you that the color of clip on can not be changed.

A: Dear Jesus, Please don\'t worry. We will refund you the extra charge.

A: Dear Ann Stergiou, would you please tell us which credit card you used ?

A: Dear Shauna Murphy, We would like to tell you that your order is being processed now. Would you please tell us your correct zip code ? And we can apply New30 to your order. If you want free shipping, you need to choose economy shipping. Do you need us to change the shipping method to economy shipping ?

A: Dear Shaynne Hernandez, you emailed us that your Pd value is incorrect. Would you please tell us your correct PD and send the photo of your original prescription to us ? We sent many emails to you, but you never reply us.

A: Dear Fu Middleton, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Lourdes Barreto, we are sorry to tell you that we can not make Inell with your correct Pd, we suggest you to choose other smaller frame. You can choose the frame in this link: https://www.wherelight.com/PrescriptionGlasses.php?GENDERS=1&pd=60.0

A: Dear Maria Fernandez, we would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877276970 We have checked the tracking information and your package is in transit to the US When it arrives at the US, you will receive it soon.

A: Dear Janice Hardman, we will ship your order out and would you please tell us which pair you want blue color ?