Buy Prescription Glasses Online at Affordable Prices

Cylver Time: 2023-04-04 01:38

Q: Are photo chromatic lenses only available for certain frames or for all? I want to order a pair of Fleuretta frames with purple photo chromatic lenses but when I go to the options section of the order form the option is not available. Thank you

A: Dear Cylver, would you please tell us which lens you choose ?

KrystinaDaniels Time: 2023-04-03 14:34

Q: How do you pay with an FSA CARD?

A: Dear Krystina Daniels, you can choose pay with \"credit card \".

De Time: 2023-04-01 20:26

Q: I have been trying to buy glasses from you and when it gets to choose lenses, it stops working. I want to use your bogo coupon and can't

A: Dear De, sorry to hear that, would you please take a screenshot to show us the problems in detail ?

Iyanuoluwa Fagbore Time: 2023-04-01 16:45

Q: Hey how can I cancel my irder

A: I checked that you placed two orders on April 1, please tell us the exact order number and we will arrange to cancel

JadaMeans Time: 2023-04-01 09:22

Q: Hi. I received my order and very happy with it! Although . i have one pair of my glasses that my tint is not of my satisfaction. i needed to know if they could be exchanged and redone . I'm not sure how this process goes but , please let me know .. Thank U

A: Please tell us exactly what you are not satisfied with, and if it involves photos, you can send an email to service@mail-wherelight.com. We will arrange a redo or refund for you according to the specific situation, thank you.

Cortney Rhoton Time: 2023-04-01 09:08

Q: Hello, I placed an order for my glasses a week ago and I am showing a status for them as, Confirmed, Complete, Allocated. I am not sure what this means, when will they ship?

A: Because there are 6 pairs of glasses in your order, the whole process may take a little longer than you expected. Thank you very much for your patience, I just checked and all the glasses in the order have been processed and will be shipped out in the next two days.

taylor Time: 2023-03-31 19:00

Q: I have a prism of horizontal. 50 and vertical. 25 on both eyes that is required. I do not see a field for it when trying to select lenses, am I able to get a prism on lenses through your website?

A: Dear Taylor, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

AlexandroTorres Time: 2023-03-31 17:50

Q: I have my prescription for my glasses, but I cannot interpret the values in the site compared to my prescription. Is there a way that I can submit my prescription for clarification?

A: Dear Alexandro Torres, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Doreek12@gmail.com Time: 2023-03-31 12:13

Q: Do u have GLASS lenses?

A: Yes, we have. Please tell us which lenses you need and we will make a recommendation for you.

Abbas Time: 2023-03-31 02:29

Q: Where i can buy glasses Only Online or we can go to showroom and purchased Please send me details

A: Please check out the www.wherelight.com, If you encounter difficulties in the shopping process, please feel free to contact us.

LauraPerkins Time: 2023-03-29 07:54

Q: I cannot understand what is happening withmy order. Are both frames coming and when. If not, why not. It appears that only one pair is in transit.

A: Dear Laura Perkins, we would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490337475901438582

mick Time: 2023-03-27 20:13

Q: it is a right message

A: Dear customer, what can we do for you ?

Kari Jones Time: 2023-03-27 19:10

Q: Hello, you have the cutest eyeglass frames! Is it possible to have a 2.0 lens as would be in a pair of cheater glasses you can buy anywhere? I’m keeping my fingers crossed that you can cause I’m super excited about several pairs of your frames. Thank you.

A: Dear Kari Jones, sorry, do you mean that you want to order +2.00 readers ?

Sabiha khan Time: 2023-03-26 08:49

Q: Eye wear

A: Dear Sabiha, sorry, would you please tell us your problems in details ?

Renae Jones Time: 2023-03-25 20:06

Q: I need single vision for my prescription and my pdf is 60 could u please mail out my order it’s been too long

A: Dear Renae Jones, would you please tell us whether you want us to make three pairs of single vision distance lenses for you ?

Kirsten Time: 2023-03-25 17:17

Q: I can't put the lenses in I need.It won't let me enter my prescription or get any further on the lens selection page.

A: Dear Kirsten, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

AletaCook Time: 2023-03-24 23:08

Q: I received my new glasses. I love the, but when I wear them, everything seems to look like it is sloped. When I am standing on level ground, it looks like I am standing on a slope. The ground is higher on the left side. What would cause this?

A: Dear AletaCook,i see that you have purchased 5 glasses, please tell me which one is the problem. Please place the glasses on a horizontal place such as a table or floor to make sure they are balanced, and wear the glasses to see if they are balanced on your face in the mirror.

Robin Williams Time: 2023-03-24 14:12

Q: I’m trying to us my fsa master card to purchase my eye where. Do you accept medical spending accts

A: We support the purchase of fas, you can refer to the link: https://www.wherelight.com/helping/faq.php If you have other questions you can contact me to assist you in placing an order

CharmyAnderson Time: 2023-03-24 13:38

Q: I’ve ordered two pairs of glasses over a week ago and I haven’t received the glasses. Is there a direct customer service number I could call to speak with someone?

A: Dear CharmyAnderson, your shipping number is 9214490337475901252676, Sorry for the delay，your delivery will be delivered soon

Genevieve Time: 2023-03-24 12:01

Q: HI, I am trying to get reading glasses (left eye +2, single vision/blue light protection) but every time I try to enter my prescription, the add section is unavailable. I tried all options and it is only working with progressive lenses. Can you help me

A: Dear Genevieve,would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

JalynnWilliams Time: 2023-03-24 10:35

Q: I put the wrong shipping address on my order

A: Dear JalynnWilliams, you can provide your order number or login email and the correct address, I will help you solve the problem.

Jeancheng Time: 2023-03-24 09:56

Q: Need help with a frame I purchased. Need a replacement as it arrived too loose. if replacement is not possible I would like a refund

A: Dear jean cheng,please provide a photo of wearing glasses on your face, too loose case is certified I will assist you to replace the glasses, sorry for the inconvenience.

Anne Time: 2023-03-24 08:30

Q: Your coupon says I can get 90% off- so I added enough to make my bill over $70 and it only took about 40% off. Why

A: Dear Anne, would you please fill the code in the shopping bag and take a screenshot of your shopping bag ?

SheilaGale Time: 2023-03-23 20:13

Q: I received my one of my orders today but there is one screw missing from the front of my glasses.

A: Dear SheilaGale, Our processing center has dealt this order. Thank you for your patience.

Rachel Time: 2023-03-23 18:37

Q: My frame on my glasses broke. Order: 82301021959080 They are the blue frame ones. So I need a replacement.

A: Dear Rachel, Sorry for the inconvenience. We will remake the blue frame for you.Could you please take a photo of the broken blue frame?

MaryeIsaacson Time: 2023-03-23 17:23

Q: I'm looking at frames Adkins They say red and they look very pink on my screen. other frames in red look red on my screen. before I order them I want to make sure they are not pink.

A: Dear MaryeIsaacson, Adkins frame looks a bit like dark pink. If you can\'t accept the color,we recommend you to choose other frame. We have a wide selction. Thank you.

Charlie Time: 2023-03-23 17:08

Q: the website appears to be broken, every time i get to the screen to select lens type it won't let me advance and tells me to "please select lens type" even though I already have

A: Dear Charlie, Sorry to hear you are having problem when purching.It must be frustrating.Could you please send the screenshot of the stuck steps so that we can check it for you. Thank you.

Renae Jones Time: 2023-03-23 16:42

Q: My pdf for my prescription is 60. I have not received any emails from you all but one. I do t understand the 2 nd question I uploaded my prescription. Is there a contact phone number for you?

A: Dear Renae Jones， Sorry, we do not have phone number now. We want to make sure you need single vision for distance?

Tracy Gwynn Time: 2023-03-23 15:37

Q: I ordered and received new glasses from you, they broke the second day of having them. I contacted you and Phyllis offered my a replacement and I chose my replacement glasses and sent that information back to her and received no response. Weeks later I still have no response and no glasses. I emailed her today asking for an update and received no response. I have no glasses that are wearable. Any information about my replacement glasses would be appreciated.

A: Dear Tracy Gwynn， We have received your email and repling it now.Thank you for your patience.

Sheila Time: 2023-03-23 15:20

Q: I think the shipping address is wrong. How can I correct it?

A: Dear Sheila, Please send us your correct address so that we can change it for you. Thank you.

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