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AprilHutter Time: 2023-03-23 15:06

Q: Hi there! My order was accidentally sent to the wrong address! Can I have it resent to the correct one? I sent an email! Thank you,

A: Dear April Hutter, Yes,it can be resent to the correct one.We had gotten your emial.

Celia Time: 2023-03-23 09:55

Q: Hi, I was looking at sunglasses and I'm wondering if there's any way I can do progressives and polarized lenses? It seems I can only select one or the other and I need progressives but I'd like polarized ones.

A: Dear Celia, Please choose lenses type for polarized first and then input the progressive prescription with add. Please noted that presbyopia ver +4.00 and myopia over -8.00 are not suitable for progressive polarized lenses. Feel free to contact us if you have any other question.

Kelsea Time: 2023-03-23 09:05

Q: nvm I found it

A: Dear Kelsea, sorry, what do you find ?

Kelsea Time: 2023-03-23 09:02

Q: Have requested several links to reset my old password, have not yet received a link to reset my password

A: Dear Kelsea, Your password now is 123456. Please use this one to login and reset your password. Thank you and sorry for the inconvenience.

jennCochran Time: 2023-03-22 19:56

Q: In my RX it says "Plano" under the Sph, and it says Sph under the Cyl. What should I put when adding my prescription into your system... 0.00??

A: Dear Jenn, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Kamili Dennis Time: 2023-03-22 17:50

Q: I was wondering why my last order has not moved since 3/12/23

A: Dear Kamili Dennis, please don\'t worry, we would like to tell you that your package is moving within the USPS network and is on track to be delivered to its final destination. It is currently in transit to the next facility. You will receive it soon.

Setsuna Time: 2023-03-21 18:43

Q: Hi, I just placed an order 22303211839101 and want to confirm about the prescription on the SINGLE VISION 'Galvin' style glasses I ordered. The eye doctor had the OD as 'pl' --- is that 0.00? I didn't know what to choose in your form, so I chose '0.00' Please confirm that is correct. Thank you again!!!!!! God bless! Chloe Braga

A: Dear Setsuna, we would like to tell you that pl means plano, so you can fill zero. And we double checked your order. The sph value of right eye for Galvin is +1.75 in the original prescription, but you filled -2.00. We would like to tell you that we have corrected it for you.

Tenee Time: 2023-03-21 17:56

Q: I ordered glasses though but can’t find out the status

A: Dear Tenee, do you know the order number ?

Renae Jones Time: 2023-03-21 15:05

Q: How can I check on a order I placed it continued to say processing

A: Dear Renae Jones, we sent many emails to you,but you don\'t reply us. We find that there are add values in your prescription and which lenses you want to order,single vision reading lenses , single vision distance lenses or progressive lenses ? And we also need to confirm your PD. Would you please tell us which one is your correct PD, 58,60 or 62? If you don\'t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .

Candee Time: 2023-03-21 08:21

Q: Do you have high index lenses?

A: Dear Candee, we would like to tell you that we have 1.74 index lenses.

Innocent Time: 2023-03-21 00:04

Q: Hello i wear glasses but I don't know my prescription please help my eyes are blurry when I'm not wearing glasses I can only near objects

A: Dear Innocent,would you please tell us whether you ordered the glasses on our website before ?

AndreaStanton Time: 2023-03-20 23:39

Q: Hi, I am looking at purchasing the Anabella sunglassess. I am wondering if I am able to make the clip on sunglass part polarized? If so, how do I do this? Thanks Andrea

A: Dear Andrea Stanton, Because the clips are colored, we recommend that you do not choose lenses tint.

Glamm Time: 2023-03-20 17:57

Q: My ADD is 0 in both eyes. However it won’t allow me to order

A: Dear Glamm,would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

WillaDesmit Time: 2023-03-20 16:31

Q: I previously ordered blue and red cat eye glasses I just broke right arm piece close to the glasses is it possible to get another arm piece for right side

A: Dear Willa Desmit,We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

GabrielaAugustinaitis Time: 2023-03-20 11:55

Q: Hello, can you please give me an updated tracking number for order # 22303071351179 ? It has not updated since 3/13, thank you!

A: Dear Gabriela, We are sorry for the delay and your item departed the USPS facility in RALEIGH NC DISTRIBUTION CENTER on March 20, 2023 at 9:04 pm. The item is currently in transit to the destination.You will receive it soon.

jadeperrin Time: 2023-03-20 08:34

Q: My order says shipped but it has been in pre shipment for 12 days. I ordered on March 3rd with advanced shipping. order number 82303020820194. When should I expect my order to arrive?

A: Dear customer, We are sorry for the delay and your item arrived at the RALEIGH NC DISTRIBUTION CENTER origin facility on March 20, 2023 at 7:33 pm. The item is currently in transit to the destination.You will receive it soon.

CindyMcClanahan Time: 2023-03-20 08:31

Q: Hello! I received an email saying the order has shipped via USPS, but when I track, it says label created but item not yet received by the USPS. It's been 10 days with no change. Can you give me an update?

A: Dear Cindy, We are sorry for the delay and your item departed the USPS facility in RALEIGH NC DISTRIBUTION CENTER on March 20, 2023 at 9:04 pm. The item is currently in transit to the destination. You will receive it soon.

Geraldine Coleman Time: 2023-03-20 07:18

Q: Phyllis responded and stated that I receive my glasses on March 9 however, that’s incorrect I did receive the red frame one square one round however, I ordered two more pair on March 4 for $112.30 and my card is already been charged. I ordered a pair of beige an orange and then a pair of just beige my order number 22303041919176 transaction number 9154?6936 X 6101213X I believe these are my order numbers that may be incorrect so if you need to call me, I phone number is 810-241-7839.

A: Dear Geraldine Coleman, we are sorry to tell you that you used two accounts and so we can only search one order through one account. About the order#22303041919176, we would like to tell you that we have shipped your order out.You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9300158528625500904956

KyaraVazquez Time: 2023-03-19 17:15

Q: hi im not sure how to order reading glasses, i need to add both the AXI and ADD but cant

A: Dear Kyara Vazquez, We would like to tell you that you can choose single vision reading lenses and fill the strength in the SPH value. We would like to tell you that if you don\'t know the PD, you have rights to contact your doctor/optometrist to get your accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .

Linda Parker Time: 2023-03-19 15:54

Q: Do you post out to the UK? And are there any extra charges?

A: Dear Linda Parker, we would like to tell you that we can ship the glasses to UK.

KristenGraham Time: 2023-03-19 15:36

Q: Hello, I paid an extra $9.95 for express shipping for my order because I REALLY need my new glasses, The extra shipping was for 10 - 16 days, today is day 16, I still do not have them and I don't see any progress on my order.

A: Dear Kristen Graham, We are sorry for the delay. We will ship your order out this week.

Amy M Bowman Time: 2023-03-19 11:22

Q: My order has been sitting at shipped for two weeks and hasn't left NC? Where is my order??? 9300158528639917884251 is my tracking number

A: Dear Amy Bowman, We are sorry for the delay. We have checked the tracking information and it shows that it arrives in the USA. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will be updated after the package arrives at the destination. We will try our best to make sure that you will receive your package.

Kyletharp Time: 2023-03-18 12:17

Q: Dia duit, theastaigh uaim do phraghas a fháil.

A: Dear Kyle tharp, would you please tell us which frame you want to order ?

LaurynLugo Time: 2023-03-18 06:51

Q: My order number is 82303081337415, my glasses were shipped on the 8th and have not moved, USPS still says “awaiting item”. Can I have an update?

A: Dear Lauren Lugo, We are sorry for the delay. We have checked the tracking information and it shows that it arrives in the USA. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will be updated after the package arrives at the destination. We will try our best to make sure that you will receive your package.

Judy Time: 2023-03-17 10:52

Q: I have a couple of orders that have been at the "label created" stage for over a week. Can you tell me what's holding up those packages from being sent? I am referring to my two most recent orders. Thank you in advance for your prompt assistance with this matter.

A: Can you tell me the order number of these two orders?

Becca Time: 2023-03-17 08:00

Q: These frames broke already and I’ve been very careful with them so it wasn’t my fault. I would like a refund or sent a new pair.

A: Please take a picture of the glasses to us, we will help you deal with it in time

Hollie Time: 2023-03-17 06:00

Q: Hello, I just placed an order but the shipping address is wrong. order number: 22303170553475 order date: 2023-03-17 Please change it to this address: Hollie Hermes 2500 Grant Ave #1 Philadelphia, PA 19114

A: Dear Hollie，The change has been made for you and the order will be sent to the correct address

Michelle Grant Time: 2023-03-16 20:52

Q: How do I add my prescription to the glasses

A: Dear Michelle Grant, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Frieda Betrand Time: 2023-03-16 18:07

Q: Hi. I have been checking on my glasses and not really getting any answers. The last known was March 8th. It’s March 16th and still no glasses. Where are my glasses and when will they get to me? Thanks Frieda

A: Dear Frieda Betrand, We are sorry for the delay. We have checked the tracking information and it shows that it arrives in the USA. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will be updated after the package arrives at the destination. We will try our best to make sure that you will receive your package.

Chris Time: 2023-03-16 07:21

Q: Are the arms on the glasses a standard type? I apparently have a medical condition known as "big-ass-head" and need temple length of like 150. I'd totally slay in these https://www.wherelight.com/wl/GetInfo-3250.html?c=white but the temple length is too short. Can I just replace the arms on them myself? Do you have any other suggestions to help me slay at an epic level? Thanks!

A: Dear Chris, we are sorry to tell you that the arm of the white can not be changed and we recommend you these frames: https://www.wherelight.com/wl/GetInfo-3518.html?c=white https://www.wherelight.com/wl/GetInfo-3441.html?c=tortoiseshell https://www.wherelight.com/wl/GetInfo-3210.html?c=pink https://www.wherelight.com/wl/GetInfo-3372.html?c=multicolor

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