Consulting Servive Center

MEIKEI Time: 2017-08-20 10:34

Q: i just order a pair glass.. i forgot to type in the prescription number..and i need put in now..

A: dear customer,we send you an e-mail,and hope your reply.

Crislyn Time: 2017-08-20 10:11

Q: Do u have translation eye glass?

A: yes.we have.

Caitlin Time: 2017-08-19 11:53

Q: I only have my contact lenses prescription, is there a way to use that for glasses too?

A: sorry,you can\'t use your lenses prescription,thanks.

JacquelineAlexie Time: 2017-08-19 01:59

Q: Order Id:81708022231161 2017-08-02 Status: Confirmed Completed I still haven't received my glasses!

A: dear customer, we shipped out on 10th/08/2017,don\'t worry, it will send to you soon.

DianneBalmeo Time: 2017-08-18 22:49

Q: How to confirm shipping details? Coz it said in the email

A: Dear customer, glasses need to be designed and once it has been completed, we will email you the link you can track it.

Andra Saldana Time: 2017-08-18 21:32

Q: Do you do prisms?

A: Yes, we do.

DIANNESPELLER Time: 2017-08-18 17:43

Q: How long will it take for my order to arrive? The status is COMPLETE, but no tracking # has been provided. Thank you!

A: LW684769573CN is your tracking number, you can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=LW684769573CN

IlianaHernandez Time: 2017-08-18 13:49

Q: I was wondering how much longer to receive my glasses

A: Dear customer, you can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=LW647137983CN

Melanie Time: 2017-08-17 19:16

Q: Hi. I wanna know which frames fit if u have a round or require large frames. Thnks

A: There\'s \"try on\" button in some glasses page.

Carol Handley Time: 2017-08-17 16:17

Q: Do you do no line bifocal and do you do the slim lense? I don't know the correct name.

A: Do you mean no line progressive? If so, we do offer it, you can go to our website to check, it is under multifocal lens.

Pereira Time: 2017-08-17 15:01

Q: Hi, Is possible I buy just the frame ?

A: dear customer,of course you can,thanks:}

Melissa Time: 2017-08-16 15:39

Q: Do i need copy of Rx?

A: ya,you should tell us your RX, that we can make it correctly,thanks

Melissa Time: 2017-08-16 15:38

Q: I live in Canada. Nearsighted. Strong Rx about - 4.50. Can i actually get glasses for -$30 ?

A: dear customer, you can try to order the glasses you like ,and you will see the price,thanks.

Tasha Time: 2017-08-16 14:52

Q: Do you have the around glasses

A: dear customer,yes we have ,you can search on our website,www.wherelight.com,thanks for your reply.

SandraHudson Time: 2017-08-16 06:59

Q: Good Day, I need to replace a pair of tortishell cateye glass frames I purchased several months ago. Would someone contact me with how this can be done. I am desperate!!!

A: dear customer, can you tell me why you want to replace it? Is there anything wrong?

Jennifer Bernier Time: 2017-08-16 03:59

Q: Hey i ordered my glasses since almost 1 month right now and I didnt received it yet. When im I gonna received it ? :(

A: dear customer, your tracking number is LM514699303CN , it had been in canada and you can track from www.17track.net

JessiPerez Time: 2017-08-15 17:40

Q: My tracking # is wrong

A: dear customer, your tracking number is LW702556926CN , and you can track from www.17track.net

SharlynDalisay Time: 2017-08-15 13:37

Q: Hi, my glasses have been on pre-shipment for 7 days i was wondering when i'm going to get it.

A: 2017-08-08 14:35 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece.

JazminGonzalez Time: 2017-08-15 10:48

Q: Hi I was wonder where my order was?

A: 2017-08-11 14:39 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece.

KarineMageau Time: 2017-08-15 08:12

Q: The status to my order says COMPLETED, and I didnt received nothing.

A: dear customer,we shippeed out on the 31 July,maybe the information was not update.i think you will receive it soon.

CharlaGreen Time: 2017-08-14 17:39

Q: Order Id: 81707282215311 My order says it was delivered to North Richland, Texas. I don't live in Texas. Why was it sent there? My address is in Richmond, Ky. Hopefully it will be sent back to you. What address do u have on file? Please tell me what I should do. I have paid for 2 pair of glasses that you sent to somebody else. Please send my order to correct address or give my money back.

A: Dear customer, the shipping address we have is 455 North Madison Ave/Richmond/KY/US, you can contact the local post office about it first and we can also remake the glasses for you at no additional cost, please check with the post office first to see if is it missing, if so, then tell us if you want us to remake.

GingerThompson Time: 2017-08-14 16:08

Q: I have been trying to order another pair of glasses but it won't take the Information.

A: dear customer, which frame do you want to buy?what can I do for you?

chantel Time: 2017-08-14 13:57

Q: Am I able to send a copy of my prescription through email?

A: dear customer, you can send us :service@wherelight.com

rameciacooper Time: 2017-08-14 12:32

Q: I trying to figure out when my order should b sent it keep saying shipped but have not came

A: 2017-08-08 14:33 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece.

ErinButeau Time: 2017-08-14 11:32

Q: I was in the process of checking out. I entered the payment information and the box came back up as blank like it didn't accept the information. My order does not show as paid, but it shows as a pending transaction on my bank account.

A: dear customer, we have checkede for you, your order was not successfully.

CharlaGreen Time: 2017-08-14 11:28

Q: Order Id:81707282215311 I believe my order is going to wrong address. When I track my order it says it's out for delivery today in North Richland, Texas but it's supposed to be coming to Richmond, Ky. Can you please tell me what's going on?

A: dear customer,can you call your local post office tell them your suitation.

ANDREAGRESHAM Time: 2017-08-14 08:35

Q: In the tracking it shows that my glasses were shipped on 8/3/17. It has been 11 days and I still have not received them. I have a tracking # but not sure where to track through. UPS, FedEx or US mail. Where are the glasses shipped from?

A: 2017-08-08 14:33 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece. tracking number is LW655079117CN,and you can track from www.17track.net

Sharna Time: 2017-08-14 06:24

Q: Hi just looking on your site , wondering if you ship to uk ? All the prices seem to be in dollars

A: dear customer, yes, we ship to the UK, and all the prices are dollars.

GingerThompson Time: 2017-08-14 05:19

Q: Where are my glasses. Tracking LW669978194CN

A: 2017-08-09 14:47 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece.

AnkeOwen Time: 2017-08-14 05:01

Q: Do you ship to APO adresses?

A: what does the APO adresses

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