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Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.

Consulting Servive Center

Rebecca Baker    Time: 2017-08-31 12:02
Q: Excited about my glasses and wondering if they shipped and if i could get the tracking. Thanks!
A: Dear customer, your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, we will send it as soon as possible. Best wishes.
Heather Welsh     Time: 2017-08-31 09:49
Q: Ok but when will I receive it, it's been in the same place for days, and seems like it's not going anywhere?
A: 2017-08-29 14:35 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece.
JacquelineAlexie    Time: 2017-08-31 00:58
Q: When will I receive my order? I still haven't received my order! Order Id:81708022231161
A: ANCHORAGE AK DISTRIBUTION CENTER, Departed USPS Regional Facility, The package is delayed and will not be delivered by the expected delivery date. An updated delivery date will be provided when available. Your item departed our USPS facility in ANCHORAGE AK DISTRIBUTION CENTER on August 30, 2017 at 2:26 pm. The item is currently in transit to the destination.
stellawhite    Time: 2017-08-30 20:11
Q: how will i know when my glasses have shipped?
A: dear customer, we have shipped out your order on the 30th August.1Z 3X1 560 04 4700 0111 it is your shipping number, you can track from www.ups.com
JeniferPerteet    Time: 2017-08-30 16:22
Q: Id:2170820155844 Hello, Just checking on the status of the above referenced order number. Thank you, Jenifer
A: dear customer, we have shipped out your order on the 29th August. 1Z 3X1 56A 04 4449 1638 it is your shipping number, you can track from www.ups.com
msdove    Time: 2017-08-30 15:22
Q: I am looking for bifocal sunglasses...do you not sell them? Women's.
A: dear customer, we can not do the bifocal sunglasses.but you can choose lenses with tint color.
MeganCantrell    Time: 2017-08-30 14:24
Q: Order # 2170816142502. I accidentally typed the wrong address when purchasing. The correct address is 2310 Prospect St. Berkeley CA 94704 NOT 2510 Prospect St. I paid extra for priority shipping (10-14 days). Ordered on August 16, they are still in transit, not expected to arrive until September 5. so it's taking them 20 days to get here. I would like to be refunded for the rush shipping charge since
A: dear customer ,we shipped out your order on the 21st of August ,and the shipping time is 10-14 work days.
mar    Time: 2017-08-30 11:12
Q: so my glasses got delivered to Wisconsin instead of massachusetts, how exactly did that get messed up so bad?
A: dear customer, you did not receive your order?
Christina    Time: 2017-08-30 10:38
Q: Hi there, i have received my glasses, i have taken them to my optometrist had them fitted, they are so comfortable but i can't see with the bi-focal line, i have never had the line before, Dr tested and the prescription is correct, perfect i can see if just looking at a distance or just using the bi-focal, i just can't wear them around, the blur from the line is straight in my view. I can't get use to it Can i return them for the invisible bi-focal lenses? Thanks Christina
A: dear customer,can you make a report of the glasses ,and we are in china, i think the international shipping fee is very expensive, we can give you coupon code.
DawnReid    Time: 2017-08-30 10:37
Q: What happens if I don't like the look , if they don't fit right or if the lenses aren't right, do you have a guarantee ?
A: dear customer, you can visit our website,we have \"try on\"for frames.
Heather Welsh     Time: 2017-08-30 09:41
Q: When will my glasses be shipped?
A: 2017-08-29 14:35 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece. 2017-08-29 14:35 CHINA, NANJING EMS, Processed Through Facility 2017-08-28 18:48 CHINA, Acceptance
JanePeden    Time: 2017-08-30 06:50
Q: I really need to return these glasses so I can get the correct prescription how should I do this
A: dear customer,what can i do for you?
Pam    Time: 2017-08-30 05:38
Q: What does fill in pd means
A: If you don’t have any PD values on the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler. Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Papillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.
FRANKTA    Time: 2017-08-30 04:33
Q: Hi, is there a way for me to add extra lenses onto an existing frame. Example: Purchasing a frame with -3.00 lenses for both eyes and also adding 2 additional lenses -2.00D.
A: dear customer, we can not just sell lens
AshleyLester    Time: 2017-08-29 14:31
Q: Not too sure how to rate you guys. I received my glasses earlier than expected. I purchased the "Abba" pair. Let me just say OMG THEY ARE BEAUTIFUL!! And I can see crystal clear now. Thank you so much. Told my family and friends. Going to my grandpa a pair he likes. Thanks again!!
A: dear customer,many thanks for your loving.
JanePeden    Time: 2017-08-29 12:34
Q: where do I ret return my glasses?
A: dear customer, what can i do for you ?
MicheleTuhy    Time: 2017-08-29 10:23
Q: Please verify status of order# 2170815093822
A: 2017-08-22 14:17 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece.
AmyMiller    Time: 2017-08-29 09:51
Q: There is money in my account but it keeps saying payment cannot be processed?
A: dear customer, may be you can choose paypal to try again.
Carol Harper    Time: 2017-08-29 08:25
Q: Is there a coupon for 1st time buyer?
A: pdclnj170729a208410 here it is a $5 coupon code.
Jane Peden    Time: 2017-08-28 14:23
Q: I just received my glasses and they are the wrong prescription. How do I return them for a refund.
A: dear customer, can you take a glasses report to us , if we do the wrong RX for you ,we will redo for you.
WendyLehano    Time: 2017-08-28 13:41
Q: Can i check on my order # 81708182006114 its says completed but it also says unreceipted. Not sure what that means. Thank you for your help.
A: Dear customer, we checked for you, your glasses with progressive lenses/ADD, it’s need to be designed and has been completed, we’ll send it to you soon, thank you for your understanding. Best wishes
DoloresScalesse    Time: 2017-08-28 04:44
Q: Are you saying that my glasses I pick out include my progressive lenses for say glasses I pick out for $19.00 ?? I might need help if so ! THIS EILL BE A BLESSING FIR ME!
A: dear customer.which frame do you like
StephanieOu    Time: 2017-08-27 21:13
Q: Is it too late to switch from the white/clear color to tortoise shell? Order ID: 2170827201425
A: OK,we will change tortoise shell for you.
LauraKeel    Time: 2017-08-27 17:12
Q: I ordered fashion lenses and got sunglasses. I assumed they'd be clear lenses. What option is that?
A: dear customer,the lenses is free for you ,you can take the film down.
KarenLaPointe    Time: 2017-08-27 09:40
Q: Hi! I want to purchase your Mag frames (SN 3025), however, I want a clear lense with blue light protection. Can this be done by selecting the polarized version and then leave a message stating to have them clear with blue light protection? Thanks ver much! Karen LaPointe
A: yes, you can choose.
Shannon    Time: 2017-08-27 00:32
Q: Are you going to stock up the Sadie eyeglasses soon? I really like the style... thanks!
A: dear customer,this frame was out of stock.
AshleyDavis    Time: 2017-08-26 20:36
Q: I won't let me pay it keeps asking for my mailing address when I all ready put in 5 times.
A: dear customer,what can i do for you?
JoselinFabela    Time: 2017-08-26 17:48
Q: How do I upload my picture?
A: dear ,you can visit our website ,and you can choose the frames you like, then you can \"TRY ON\".
Anda    Time: 2017-08-26 16:27
Q: How do I try on???? I've upload a photo but how do I try on??
A: dear ,you can visit our website ,and you can choose the frames you like, then you can \"TRY ON\".
Denise Plourde    Time: 2017-08-26 15:53
Q: What is the status of order number 81708230645599?
A: Dear customer, your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, we will send it as soon as possible. Best wishes.
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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
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