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Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.

Consulting Servive Center

Lorraine Herrera    Time: 2017-08-14 03:58
Q: Hi I would love to have the Candice model, but just as glasses, with no tint, would that be possible?
A: dear customer, we can send you without lens.
Nichole Sanchez     Time: 2017-08-13 16:03
Q: I'm trying to figure out where my order is and the tracking has not updated in 5 days? Can I get a ETA of when I might be getting them. I paid an extra $$ to get them shipped alittle quicker thanks
A: 2017-08-08 14:33 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece.
ElizabethMyers    Time: 2017-08-13 14:05
Q: I'm having trouble ordering the fairy tale glasses in the color other. Are they sold out?
A: dear customer, this frames is normal.
MistiSalazar     Time: 2017-08-13 12:21
Q: I would Love to order these." Sherri Sunglasses" with the Pretty frames, looks like it may mean sold out?? Do you offer rainchecks??? Please let me know asap. Thanks Misti Salazar Kniightowl@live.com
A: dear customer, sorry,this frame was out of stock
EishaHicks    Time: 2017-08-13 10:42
Q: Can I please no the status of my order 81708021628375 I paid over $18 for express shipping! I'll either need my money back for this action or my glasses need to be at my door tomorrow
A: dear customer,2017-08-13 18:01 US, Louisville, Departure Scan I think you will receive it soon
Rita    Time: 2017-08-13 09:46
Q: My distance pd is 59 near is 56 your scale does not offer these numbers please advise
A: If you don’t have any PD values on the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler. Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Papillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.
MeganAlder    Time: 2017-08-13 08:35
Q: I am just curious as to how the sizes of the frames work. When the glasses look big themselves it says small frame but when they look skinny and tiny it says large frame. Im confused?
A: dear customer.which frame do you want to try ?
S    Time: 2017-08-13 07:22
Q: Can you tell me if my order 81707311510118 has shipped?
A: dear customer, we have checked your order, we have shipped out your order on the 3nd August. 2017-08-08 14:33 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece.
RobinShudak    Time: 2017-08-12 22:05
Q: Is there a way one can "try on" frames before purchase? For example, some sites let you upload a picture, and others let you try on sample frames at home.
A: dear customer, you can visit our website ,www.wherelight.com and choose frames you like , you can click the \"TRY ON\".
JacquelineAlexie    Time: 2017-08-12 17:00
Q: Order Id:81708022231161 2017-08-02 Status: Confirmed Completed Yana Brown Middle $25.95*1 Where is my order?
A: 2017-08-10 14:31 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece. your order was on the way to your country.
Sabrina Windholz     Time: 2017-08-12 16:23
Q: I ordered two pairs of glasses maybe 5 hours from apart on placing each order. I got one pair but haven't gotten the others. What do I need to do to get them?
A: dear customer,we have checked your name, we only have found you one order.
Jill MarieBurger    Time: 2017-08-12 13:55
Q: I tried to place an order today. I'm not sure if it went through.
A: dear customer, we have checked for you , your order do not successful
BrigidIvory    Time: 2017-08-12 10:52
Q: I am having Abigail issue with the order I recieved. I brought to my eye from and they checked the lenses. The one lenses was made wrong. Its off by 100 degrees axis. I need these glasses to drive. This is a huge problem
A: dear customer,can you send your correct RX to us, we will confirm the RX with your left
WendyStevens    Time: 2017-08-12 08:13
Q: #2170803174257 I placed on 8/3 was for sunglasses. The picture doesn't seem like it has a tint
A: dear customer you do not choose color
WendyStevens    Time: 2017-08-12 08:06
Q: I placed an order #2170803174257r for sunglasses. Want to make sure they are sunglasses
A: dear customer, i have changed your order, you do not choose sunglasses
RebeccaPerez    Time: 2017-08-12 07:14
Q: Hi. The frames on my confirmation page are not the color I selected. Now, I cannot find the color frames I originally ordered. I do not want the frames in Black. I have 2 black eyeglasses already.
A: dear customer, which frames do you want to buy?
Lucretia Littleton    Time: 2017-08-11 16:41
Q: 1.) Emily 2.) Monroe 3.) Susan 4.)Marla 5.)Michelle 6.) Sunho 7.)Kailey. All fashion glasses. Do they all come in Large?
A: dear customer,Marla and Sunho is bigger than other frames.
Charli    Time: 2017-08-11 10:01
Q: Hi I was just wondering how far in the shipping process my glasses were? Order number: 81708052122569
A: dear customer ,we have checked for you: 2017-08-11 14:39 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece.
FAYHOPKINS    Time: 2017-08-11 04:46
Q: I lost a screw out of my glasses can you send me extra screws, I can't find any to replace it. (the screws are bigger than normal size)
A: dear customer, can you take a photo of your glasses and email us:service@wherelight.com
LizaHammada    Time: 2017-08-11 03:23
Q: Hello, Your 'try on' feature does not seem to work for all optical glasses. Is there a reason? Thanks, Liza
A: dear customer, which frames do you want to TRY ON?
Jennifer Tormaschy     Time: 2017-08-10 18:02
Q: Hi I just placed order and payment was taken out but says not paid for ...please fux
A: dear ,we only find you order in May, what can i do for you?
Lucretia Littleton    Time: 2017-08-10 17:05
Q: I placed an order, but before I pay I noticed that the size of the styles I ordered where in various sizes. I don't see where I can go an edit the sizes, my head is too large for the small sizes.Help!!!!
A: dear customer,which frame would you like to order?
Jeannette Turner    Time: 2017-08-10 16:10
Q: Please confirm status of 81708080935305. Thank you, Jeannette Turner
A: dear customer , your order was successfully,your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, we will send it as soon as possible. Best wishes.
Jessica Kolkman    Time: 2017-08-10 15:31
Q: When I was processing my order there was a error with my payment and said to process it via PayPal instead which I did but now looking at my back account I see I was authorized twice, once with PayPal and once with whatever you use to process normal credit card payments. Can you confirm I wasn't billed twice and when I can expect my money back. Thanks.
A: dear customer, we have checked for you,we will refund you with paypal.
JenniferBernier    Time: 2017-08-10 15:20
Q: Hi. I dis not received my order yet. Can you confirm at what adresse it was shipped please ? I cant track my order too....
A: 2017-07-26 18:57 CNNKGD,China, International item has left originating country and is en route to Canada maybe the information was not update ,i think you will receive it soon.
SophiliaWard    Time: 2017-08-10 13:34
Q: Has my package shipped?
A: Your lens is multifocal lens, which should be personal designed in the factory. It will take longer than normal lens.
ambermurray    Time: 2017-08-10 12:55
Q: I would like to make the glasses in my cart sun glasses?
A: dear customer, you can choose the tint for the lens you like.
Kendra Wright    Time: 2017-08-10 09:52
Q: Hello there. I recently ordered some glasses from your website. They are awesome! Besides the fact that they have broke. I was wondering how I can fix.
A: dear , can you take a photo of the glasses and email us:service@wherelight.com
Tracey    Time: 2017-08-10 08:18
Q: How does this work? I'm -900 hi index and progressive lenses
A: yes, we can do it.
Chanathip Polkrajay     Time: 2017-08-10 05:36
Q: Hi Could you please confirm my order? Order number 81708100523003 and money already deducted from my account Thank
A: dear customer,you order was successfully.
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