Consulting Servive Center

Melissa Flanagan Time: 2017-07-23 08:57

Q: Looking for a specific size W-50 B-16 T-135

A: https://www.wherelight.com/wl/GetInfo-553.html you can try it .

RonaWade Time: 2017-07-23 08:15

Q: Good morning, how can I get, my presc6to you??? So that I can get, a new glasses.

A: yes, you can send us, service@wherelight.com

Jasmine Winters Time: 2017-07-23 07:59

Q: Can I get a status report on my order? Order# 81707161425225

A: 2017-07-21 15:13 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece.

Stacy Time: 2017-07-22 21:34

Q: Whats pd?

A: If you don’t have any PD values on the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler. Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Papillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

Stacy Time: 2017-07-22 21:34

Q: Do the glasses used for fashion have the lens made with plastic or is it glass?

A: dear customer,we can do lenses with lens.

stephaniebaybayan Time: 2017-07-22 20:15

Q: why you didnt answer me..i said i want a refund!

A: we have redo for you ,and shipped out on the 3rd July.

Bridgette Martinez Time: 2017-07-22 19:40

Q: Hello. You have some sunglasses (Candice, red ones), can you put in a clear lens with prescription? Instead of dark lenses?

A: dear customer , we can do it .

Richard GJones Time: 2017-07-22 12:26

Q: Sorry I brought the wrong size I need a medium instead of large frame how do I return for exchange.

A: we can give you a coupon code and you can buy a another pair.

Linda M Time: 2017-07-21 23:12

Q: Can I please get a status update on my order? Order Id: 81707021113420 Thank you.

A: 2017-07-23 17:32 SAINT LOUIS MO NETWORK DISTRIBUTION CENTER, Arrived at USPS Regional Destination Facility, Your item arrived at our SAINT LOUIS MO NETWORK DISTRIBUTION CENTER destination facility on July 23, 2017 at 5:32 pm. The item is currently in transit to the destination.

Rebeca Time: 2017-07-21 20:19

Q: Hi, in the system my payment is not reflected but on my card yes, what happened?

A: dear customer , we think you can try your CC or the PayPal.

LangMoua Time: 2017-07-21 14:35

Q: I had just recieved my glasses today but for some reason they are blurry when i put them on. I have a different pair with same perscription from costco and see find in them. How do i go about for a refund?

A: dear customer , can you send me a photo of the glasses and email us?service@wherelight.com

LyreeRahn Time: 2017-07-21 14:26

Q: Can you tell me when I'll receive my order?

A: 2017-07-19 15:19 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece. you can see the status.

MelindaGonzalez Time: 2017-07-21 11:47

Q: Is there away to upload a pic to try on glasses?

A: www.wherelight.com you can visit our website then you can choose frames and click the \"TRY ON\"but not every frames have try on.

MagdaRojas Time: 2017-07-21 10:56

Q: any discount codes you have to offer?

A: you can email ue service@wherelight.com

CindyBast Time: 2017-07-21 10:43

Q: You can place thisorder. I got kicked out bfore i could finish. Order #2170720133730 i have a $30.00 credit. Thanks cindy bast

A: dear customer, we have checked for you ,you do not pay successfully,you can try it again.

ChristineBlender Time: 2017-07-21 09:39

Q: I am checking on the status of my order there appears to be no shipping information. order id: 2170308092513. Thanks, Christine

A: dear customer, we have checked for you, we think you have received it ,can you check your mail box? and we have emailed you.

MarisolSierra Time: 2017-07-21 09:16

Q: Could you give me an update on my order? Order #81707101107347

A: 2017-07-23 10:00 CHINA, Acceptance, Your item was accepted at 10:00 am on July 23, 2017 in CHINA.

Angela Time: 2017-07-21 07:21

Q: Do you have it where you can up load of photo of yourself and try the glasses on your face? I could not find this option on your website.

A: www.wherelight.com you can visit our website then you can choose frames and click the \"TRY ON\"but not every frames have try on.

MarisolSierra Time: 2017-07-21 07:08

Q: I placed my order 2 weeks ago and not even shipped. Order #81707101107347

A: dear customer, we have checked for you ,we have shipped out for you 20th July, the informational may be do not update,thank you for your understanding.

Alexis Time: 2017-07-21 06:51

Q: Hi, I need to change my email that is on my account. I missed typed it. How can I change this? Email should be: alexiscburk@outlook.com

A: so can you tell me your old email address?

Marisol Time: 2017-07-21 01:53

Q: Do you ship to Spain? If so, what are the charges for shipping? Thank you

A: yes, we can ,and the ups is about $20

Frances Orta Time: 2017-07-20 18:43

Q: I'm not been able to make my payment

A: dear customer, you can try paypal.

Le Time: 2017-07-20 18:28

Q: Is the "Dream Weaving" color white actually white, or is it clear?

A: dear customer,it is clear.

Sharon Rushing Time: 2017-07-20 17:40

Q: How can I get my eyes examined?

A: dear customer, you should go to the eye doctor and get an eye examined.

MarilynRobinson Time: 2017-07-20 16:03

Q: can I get these fames with a transition lense?

A: yes, you can.

GraceDay Time: 2017-07-20 09:54

Q: Hello this is my prescription: distance o.d.-2.25 spherical +2.50 cylindrical ×085 axis o.s. -2.25 spherical +2.00 cylindrical ×100 axis Can you explain it to me? Is this single vision bifocal or what?

A: from your RX, it is single vision lenses.

AmberJackson Time: 2017-07-20 07:07

Q: I never received a confirmation email about my order. How do I know if my order was correctly placed?

A: 2017-07-19 15:19 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece.

RebeccaJulian Time: 2017-07-20 06:52

Q: Could you give me a status update on my order # 2170705111646?

A: 2017-07-20 18:09 CHICAGO IL INTERNATIONAL DISTRIBUTION CENTER, Departed USPS Regional Facility, Your item departed our USPS facility in CHICAGO IL INTERNATIONAL DISTRIBUTION CENTER on July 20, 2017 at 6:09 pm. The item is currently in transit to the destination.

Tanya Time: 2017-07-20 05:36

Q: could i use my prescription for the lenses?

A: yes, you can.

ElaineAdams Time: 2017-07-20 04:42

Q: I received an e-mail that the frames I ordered are out of stock. My order number is 81707190948229. I would like to replace the frames with Joe. Please confirm. Thank you.

A: which color do you want？

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