Consulting Servive Center

Shawn Time: 2017-07-20 04:10

Q: Do you offer prescription sunglasses?

A: yes, we can do the prescpition sunglasses.

Isi Time: 2017-07-20 01:30

Q: Will Dallis be back to stock anytime soon?

A: Dear customer, our manufacturers are working on this frame, but can\'t be in stock in a hurry, thank you for your understanding.

MarciLed Time: 2017-07-20 01:01

Q: I love the model Dallas, but now it's out of stock. Will they be in stock again soon? I really want them

A: Dear customer, the model Dallas is in stock, here is the product link: https://www.wherelight.com/wl/GetInfo-675.html

PatriciaGarber Time: 2017-07-19 17:21

Q: Ordered glasses # 2170615102 invoice number address14210 S. Spring Ln. Mayer,Az? This is the third time I requested information on said order ! I will not order from this site again!

A: i think may be your CC have some problems,we have checked for you, your order do not successful.

PatSzekely Time: 2017-07-19 14:25

Q: I need to return my glasses for a refund. I was so disappointed when I received them today. The progressive portion is too high up on the lense and I cannot wear them. Please instruct me on how to return for a refund. Thank you, Patricia Szekely Order #81706251914314

A: can you take a picture of the glasses and email us? service@wherelight.com

ChrisMcLaren Time: 2017-07-19 13:13

Q: Can I get no line readers with no correction on top and +250 +250 on the bottom?

A: yes, you can.

Derrick Tyus Time: 2017-07-19 12:13

Q: What is. PAL stand for

A: dear customer,it means Progressive film

JessicaCox Time: 2017-07-18 20:15

Q: I got an email saying that the frames I ordered are out of stock. I would like to replace them with Fran Item:US3011

A: We have changed the frame to US3011 according to your confirmation and your order will be processed immediately.

JessicaCox Time: 2017-07-18 18:23

Q: I got an email that the frames I ordered are out of stock. How do I change my order or get an refund?

A: You can email us the frame number so that we can make changes for you, please remember that the price is around $15.95.

Gwen Morgan Time: 2017-07-18 09:55

Q: When can i expect to receive my glasses if i ordered them today (July 18, 2017)?

A: Dear customer, your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, we will send it and email you as soon as possible. Best wishes.

Amanda Time: 2017-07-18 06:59

Q: Where are you located?

A: we are shipped out from China.

SoniaRosa Time: 2017-07-18 05:27

Q: whats mean unreceipted in my order i already pay for my glasses/?

A: yes, we received your order ,your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, we will send it as soon as possible. Best wishes.

FrancescaWolf Time: 2017-07-17 17:31

Q: unwearable the frame is bent. in the middle where the nose piece is. plus the arms have been pulled out and they cannot be adjusted. it looks like someone sat on them

A: dear customer, can you email us and send a photo of the glasses ,we can give you coupon code.service@wherelight.com

girlfriday Time: 2017-07-17 14:11

Q: I recently received my glasses and I put in the wrong pupillary distance. I also bought 2 more pairs and the pupillary distance is wrong on that order but it hasn't shipped. can I cancel that order and fix it

A: yes, plz tell me your right PD

EvaKue Time: 2017-07-17 11:32

Q: I tried placing an order. When I payed, for some reason after clicking the payment button, the page wouldn't load back up. For my most recent purchase, did my payment go through and where can I get my confirmation number?

A: yes, we have seen your order .

ElizabethMelillo Time: 2017-07-17 10:34

Q: Order 2170501140908 - I thought the Fairy Tale glasses were very pretty - but, just today, I was walking in, my glasses felt off-centre - and I noticed that one of the arms fell off. I'm so sorry it's been since May - I wish you could replace them, but it is over the 30 days. I'd recommended the style to others, but I can't now.

A: dear customer, how about we give you a coupon code then you can order a new pair.

FrancescaWolf Time: 2017-07-17 09:36

Q: can not wear the glasses that you made. the prescription is wrong

A: can you email us your test of our RX ,if we do the wrong lenses for you ,we will redo for you.

SoniaRosa Time: 2017-07-17 09:03

Q: i WANT TO MAKE SURE MY LAST ORDER WAS RECEIVE I NOTICE DON'T HAVE A SHIPPING NUMBER

A: you saied you DONT KNOW WHAT IS PRISM,so we do not the glasses for you,plz send me your RX to us to confirm.

Catherine Time: 2017-07-17 06:58

Q: what is the weight of farley?

A: whithout lenses is 18g

SusanRundell Time: 2017-07-17 05:39

Q: Hi i have ordered a pair of maisie sunglasses but I have forgotten to put a color for the lens... Can I please have black lens in my black maisie sunglasses

A: dear customer, sorry to hear that, but the international shipping fee is very expensive ,we can give you a coupon code and you can buy another pair.

SeleneTrejo Time: 2017-07-17 02:41

Q: How I get my first eye exam by you so can by the glasses are proper for me?

A: dear customer, you should do a eye exam from your eye doctor.

Carrie Time: 2017-07-16 21:56

Q: i have a question? can i return the glasses i received and change the frame color to a different frame color?

A: i think the international shipping fee is very expensive,i can give you a coupon code and you can buy another pair.

NuriFatema Time: 2017-07-16 20:25

Q: Iam trying to update my email address to nurisifat03@rocketmail.com. But I do not see any option to do that. Please let me know

A: dear , we have chenged for you.

SharonClark Time: 2017-07-16 16:02

Q: Hello, where do I add my p erscription informaation so that I can place an order fro glasses and sun glasses.

A: www.wherelight.com you can visit our website and choose frames then you can choose lenses you want, you can aff perscription.

RachelBradley Time: 2017-07-16 15:37

Q: One of the legs on my glasses broke off. Is there any way for me to get them repaired by you?

A: dear customer,can you email us and then take a photo to us .

SueHamel Time: 2017-07-16 08:52

Q: Why is it when I try and order a pair priced at $5 (Alison SN 1346), in the cart it comes up as $10?

A: you should buy a first pair over $10 then you can buy a second pair for $5 .

PatriciaGarber Time: 2017-07-16 04:21

Q: Have not received glasses ! Bought 2pair and they were going to 2different addresses received one pair that came to 11411n. 83rd. Ave #4 pearia ariz. but the other pair was going to a different address and they have not been delivered invoice number #2170615102

A: 2017-07-08 10:11 PEORIA, AZ 85345, Delivered, In/At Mailbox, Your item was delivered in or at the mailbox at 10:11 am on July 8, 2017 in PEORIA, AZ 85345. you can see the shipping state,i think you will receive it soon.

AlyssaMartin Time: 2017-07-15 17:15

Q: With the Dee sunglasses. What is the difference between the lens tint and the default lense tint

A: the default lense tint is the color of the photo you can see on the website, the lens tint is you can choose the color you like to tint.

Tammy Time: 2017-07-15 16:36

Q: Can u make no line bifolcol with transition?

A: yes, we can, you can visit our website and choose frames then choose lenses you want.

1438150 Time: 2017-07-15 16:18

Q: How will I know/monitor when is the estimated delivery of my order if the tracking number is not always working. Its useless if I cant get information with that tracking number you gave. Please do something. Thanks

A: 2017-07-09 18:48 CNNKGD,China, International item has left originating country and is en route to Canada you can see the shipping state.

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