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Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.

Consulting Servive Center

ZephanieLanoy    Time: 2017-04-22 18:32
Q: I ordered a pair of glasses on April 1st and it was expected to be in my hands on 10-14 business days of shipping. My order number is 2170330213058 and my tracking number is LW095214508CN. Please do check or give me a refund if it won't be sent.
A: dear customer,your package was on the USA,and maybe the information did not update ,plz wait few days you will receive it soon. 2017-04-22 01:32 SALT LAKE CITY, UT 84199, Arrived at USPS Facility, Your item arrived at our USPS facility in SALT LAKE CITY, UT 84199 on April 22, 2017 at 1:32 am. The item is currently in transit to the destination.
EmilyVerbeten    Time: 2017-04-22 12:24
Q: I ordered a pair of glasses around April 3rd and paid an extra $6 for 10-14 day shipping. It has been over 20 days and I have still not received my order. The shipping information on the USPS website still reads that the package is pre-shipment. I was hoping that I could have the $6 refunded. I'm not upset that my order hasn't arrived, but I would appreciate being refunded that expedited fee. My order number is 2170329182250. Thank you!
A: dear customer, we check it for you,we shipped out your package on the 3rd april,and the glasses was on the USA now,maybe the information was not update,plz don\"t worry.we think you will receive it soon.
JulieBloomfield    Time: 2017-04-22 12:04
Q: I can't find my PD strengh
A: If you don’t have any PD values on the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler. Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Papillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.
LeslieCryer    Time: 2017-04-22 10:45
Q: how many days after it departs from China does it take to get to the USA and from when you get a pay for the glasses. how many day total, thank you and I will buy again
A: we check it for you,your package was on the USA custom,but we could not control this,we think you will receive it soon.
LindaGlover    Time: 2017-04-21 19:49
Q: I placed a order , can you please provide status of order.
A: dear customer,your package was on the USA.2017-04-03 15:53 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece.
LeslieCryer    Time: 2017-04-21 11:47
Q: is there a wherelight in the USA
A: dear customer, we are in the CHINA.
LeslieCryer    Time: 2017-04-21 11:44
Q: RF449143283SG where is my glasses and when will it get here, I need a date and time and or where can I find my tracking, thank you
A: dear customer, i check it for you,your package was on the USA.Despatched to overseas (Country code: US) I think you will receive it soon.
BirsaOrtiz    Time: 2017-04-20 15:47
Q: I am trying to find out when will i recieve my order 81704071246062 Thanks
A: Dear customer, sorry to disturb you, we really shipped out your package on 18/4/2017,don’t worry, we will refund you if it is really lost, maybe your package will fly to you soon but slowly, hope your understanding, thanks. Best wishes
DonnaCannon    Time: 2017-04-20 06:40
Q: I'm currently waiting on 3 pair of glasses from your company, when can I expect to receive them? It's been over a month of 2 pair for sure.
A: dear customer,we check it for you, your package was on the USA on the 18th April.2017-04-18 11:59 ISC NEW YORK NY(USPS), Processed Through Facility, Your item has been processed through our facility in ISC NEW YORK NY(USPS) at 11:59 am on April 18, 2017.I Think you will receive them soon.
CarolynOReilly    Time: 2017-04-20 05:18
Q: Please provide status for order 2170303190519. I need to have the expedited shipping cost refunded immediately. It has been well over a month now!
A: dear customer,we check it for you,we really shipped out your package on 13/3/2017.we will refund you $5,but i think you will receive your glasses sooon. maybe your package will fly to you soon but slowly, hope your understanding, thanks. Best wishes
TammyNewhart    Time: 2017-04-19 14:38
Q: I placed an order for glasses on april 2 2017 and my account says it was delivered on april 12 2017 but I never received my glasses. Is there a problem with my order?
A: Dear customer, we checked it,we shipped out your package on the 12th April.the information didn’t update, please wait a few days, thanks for your understanding. Best wishes.
Ashley Gomez    Time: 2017-04-19 10:02
Q: I'm trying to change the address and it won't let me!!!!!
A: you can email your address to us.
janetcowan    Time: 2017-04-18 22:50
Q: i need a replacement frame can i just get the frames for my lenses
A: yes you can
vanessagarcia    Time: 2017-04-18 19:13
Q: you told me you were sending out another pair of this LT755353942CN, but i haven't received. What is going on??
A: dear customer,we will call you.
MaryFranceCohen    Time: 2017-04-18 16:39
Q: I was wondering if my order has shipped (order #2170415171943 & #2170416002647)? And if not, am I able to change my prescription?
A: dear customer,your glasses have be designed finished.sorry.
TamalaHalton    Time: 2017-04-18 04:55
Q: I need a refund for my glasses being here at the right time. I have proof of the date I ordered and the date they were suppose to be here. Where is my glasses. 81703271157157. I want my shipping refund today..I was lied to the whole time. My glasses was suppose to be here 7-10 days. It's been over twenty days
A: Dear customer, we checked for you, your glasses with progressive lenses/ADD, it’s need to be designed and has been completed on the 5th April, we sent it to you immediately, and now your package is on the CHICAGO,maybe the information is not update,we think you can receive your package soon.We can refund your shipping money,but you will receive it.thank you for your understanding. Best wishes
LashonnaWilliams    Time: 2017-04-17 17:58
Q: I need a link to track my order
A: we check it for you,your order information,2017-04-14 00:52 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece.
ElmaTappa    Time: 2017-04-17 15:18
Q: I mailed the glasses today it was 7.40 US I'm having trouble with e- mail as soon as I can will e-mail you a copy of the receipt Elma
A: ok,we got it,thank you.
FionaErin    Time: 2017-04-17 13:04
Q: Can I get the order status for LW066653294CN
A: dear customer, we shipped out your package on the 29th ,March.2017-04-06 13:42 state: Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece.
TerrillLeflore    Time: 2017-04-17 10:31
Q: I'm trying to see about my order 81703301631591.
A: dear customer, your package has been in transit to kennedy airport in New York. :)
LorraineMorgan    Time: 2017-04-16 08:11
Q: I have astigmatism, can I use your services?
A: Sure, you can.
LoriMcIntosh    Time: 2017-04-15 20:52
Q: Am I able to order the exact same pair of glasses o just ordered
A: yes, you can.
TamalaHalton    Time: 2017-04-15 13:02
Q: I was ask what's my order number...81703271157157. still haven't received my glasses. Please refund my money back today. You guys rip off disable people, that is so wrong.
A: dear customer,we check it for you,you order the glasses on the 27th March,and your glasses with ADD and we need design it for you,we shipped out your package on the 5th April,we promise you will receive your package in 21 work days, now your package is on the CHICAGO and on the way to your city,I think you will receive it soon,if shipping time over 21 work days,we will refund you $5 even all you money.you can see the onformation.2017-04-15 16:02 CHICAGO, IL 60701, Departed USPS Facility, Your item departed our USPS facility in CHICAGO, IL 60701 on April 15, 2017 at 4:02 pm. The item is currently in transit to the destination.Don\"t worry, thank you for your understanding,best wishes.
ElmaTappa    Time: 2017-04-14 20:24
Q: Where are my glasses??
A: dear customer,can you tell me your order number?
EricaRichardson    Time: 2017-04-14 18:11
Q: Do you have glasses for people who are near sight
A: Sure, we have.
TamalaHalton    Time: 2017-04-14 14:25
Q: I'm really upset with you guys. I've ask for my money back due to the fact I've never received my glasses.... I paid extra to have them shipped early. It's really sad you rip disable people off. Refund my money today...I don't want anymore excuses I just want my money back. A full refund
A: dear customer,can you tell me your order number?
PeggySykes    Time: 2017-04-14 12:22
Q: My payment was declined. I know my card is good
A: Dear customer, maybe you can try to use paypal.
EmilyVerbeten    Time: 2017-04-14 11:19
Q: Hi, I've checked the tracking on my order today and it says that it is still preparing shipment. This is the same message that was displayed 11 days ago. I paid and extra $6 for 10-14 day shipping so I was hoping the glasses would be to me by now, but they haven't even shipped yet.
A: dear customer,your package have been on the Kennedy,don\'t worry
AmyGann    Time: 2017-04-14 11:14
Q: Hello, I received an email stating that you had not received a payment for a recent purchase, however I checked my PayPal account and confirmed that the payment completed. I just wanted to make sure you received my payments. Also, I purchased 2 items and it made me complete checkout both times. Is this proper functionality? Does this mean I should be charged twice for shipping? Just wanted to double check on these matters. Thank you
A: Dear customer, don\'t worry, we checked it, you ordered 3 items and paid 2 of them successfully, also you paid twice for shipping, we will give you two gifts.
PeggySykes    Time: 2017-04-14 11:04
Q: I will need a person to talk me through my order. What's the best way to contact someone live, either by voice or chat? Thank you
A: you can left your phone number,and we will call you.
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