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Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.

Consulting Servive Center

CharlotteHarraway    Time: 2017-04-14 07:30
Q: Hi there, I have just ordered some glasses and the money has come out of account but my order says I still need to pay - can you please check this for me? Thanks
A: Dear customer, don\'t worry, your order has paid successfully.
PatriciaMoriarty    Time: 2017-04-14 06:39
Q: I have been checking since last week and it seems the shipment is still in China. Can you please tell me how long it is going to take to reach me here in the US?
A: CAN YOU TELL ME YOUR ORDER NUMBER?
valeriestevens    Time: 2017-04-13 21:36
Q: Is there anyway to show the prescription for the glasses....so confused about exactly how it's written....HELP!!!!????????
A: dear customer, you can send your prescription to our email.
JadeDubue    Time: 2017-04-13 07:59
Q: The tracking number on my order doesn't work. The order ID is 2170321134251. They were supposed to be here by now. Can you give me an update?
A: dear customer,we check it for you,your package is on the way to the canada, I Think you will recivce it soon,thank you for your patient.
TamalaHalton    Time: 2017-04-13 06:27
Q: Still have not received my glasses. I would like my money back for quicker shipping. If my order is not here today I've ask for a full refund earlier this week. I would appreciate if I could get my funds back today
A: dear customer, we shipped out your package on the 5th ,april.2017-04-06 14:39 state: CHINA, NANJING EMS, Processed Through Facility, Your item has been processed through a facility in NANJING EMS, CHINA at 2:39 pm on April 6, 2017.
DorothyMcCollum    Time: 2017-04-12 18:51
Q: That is Dorothy McCollum, ID #81703212046045
A: dear,could you call your local post office ,we can not call them.
HeidiMapes    Time: 2017-04-12 18:00
Q: I haven't heard if my glasses have sent out could you please let me know... Thank you so very much
A: Dear customer, your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, we will send it as soon as possible. Best wishes.
DorothyMcCollum    Time: 2017-04-12 08:44
Q: Something happen to my order ID #81703212046045. You will not broke I will nerver order anything again. Poor business since
A: 2017-03-27 11:55 CHICAGO, IL 60620, Delivered, In/At Mailbox, Your item was delivered in or at the mailbox at 11:55 am on March 27, 2017 in CHICAGO, IL 60620. I think you have received your glasses.
DanaGiovengo    Time: 2017-04-12 08:40
Q: Hello, Can you tell me if the color of my frames are purple? Order #2170404111441 Thank You, Dana
A: yes, it is purple.
KarenEisman    Time: 2017-04-12 08:37
Q: Can I please have status on order #2170328093554. thank you!
A: dear,we check it for you .2017-04-06 14:39 CHINA, NANJING EMS, Processed Through Facility, Your item has been processed through a facility in NANJING EMS, CHINA at 2:39 pm on April 6, 2017. The package is on the way to the Chicago
CarolynOReilly    Time: 2017-04-12 07:39
Q: Please provide an update for my order with tracking # LM308477749CN
A: Dear customer, we checked it, information didn’t update, please wait a few days, thanks for your understanding. Best wishes.
ElmaTappa    Time: 2017-04-12 07:05
Q: Give me address of who the glasses belong to I will mail them to them OK?
A: dear customer,we will check another glasses\' owner information, when we know,we will email you.
DorothyMcCollum    Time: 2017-04-11 23:04
Q: I have not received my frame , that you say was mailed 3/27/17. ID# 81703212046045. I have no way prove. Please send me my money or the black frames
A: dear customer, we check it for you .your information is 2017-03-27 11:55 CHICAGO, IL 60620, Delivered, In/At Mailbox, Your item was delivered in or at the mailbox at 11:55 am on March 27, 2017 in CHICAGO, IL 60620.
AudreyHarvey    Time: 2017-04-11 17:49
Q: Can you tell me if my order has been sent out tp me as of yet,thanks.
A: Dear customer, we checked it for you, your package was flew to you on 11/4/2017, you know sometimes information is not updated, don’t worry, your package will coming to you soon, thanks for your understanding.
JelynneQuiban    Time: 2017-04-11 16:53
Q: Hi, I just purchased and item and the money was taken from my account but it isn't showing on my orders that it's been paid for. Please look into this.
A: dear customer ,we check it for you ,I Think your order is sucessfully.:)
ConnieKorot    Time: 2017-04-11 10:35
Q: I like a few of your frames. I would like to know why there is not a "TRY ON" button for all your frames? I have uploaded a photo and would want to have this option before ordering. I have purchased eye glasses online before, but not with your company. Please advise on how to "TRY ON" each different frame I am considering.
A: dear customer ,I am sorry that few frames have not have the \"try on\" button,I think you can read the data of the frames and choose the suitable frames for you .
DorothyMcCollum    Time: 2017-04-11 09:18
Q: Dorothy McCollum ordered frame 3/22/17, ID #81703212046045, please tell me something about this order.
A: dear customer, you package information:2017-03-27 11:55 CHICAGO, IL 60620, Delivered, In/At Mailbox, Your item was delivered in or at the mailbox at 11:55 am on March 27, 2017 in CHICAGO, IL 60620.I think you have been received your package,could you ask your local post office.thanks for your understanding. Best wishes.
TamalaHalton    Time: 2017-04-11 08:14
Q: How can I cancel my order and get a refund. This is horrible. It said I should have my glasses in 7-10 days, and I paid extra for early delivery and still haven't received my order. Please refund me today.
A: Dear customer, we checked it, your package has been reached to Chicago, maybe local logistics information update slowly, I think you will got it soon, thanks for your understanding. Best wishes.
anneklassen    Time: 2017-04-11 07:28
Q: where is my order has not come
A: dear customer,we check it for you,your package has been reached to Chicago, maybe local logistics information update slowly, I think you will got it soon, thanks for your understanding. Best wishes.
Julia    Time: 2017-04-10 20:05
Q: I have ordered a pair of glasses and I would like to make a change to the prescription. The prescription is as follows: -1.00 -.50 x090 -1.25 I have just got a new pair from a local store and the "CYL and Axis" is new to my prescription and it is not working for my eyes. I would like to change it to: -1.00 -1.25 My order ID is: 2170407114156 Please let me know if this change will be able to be made. Thank You, Julia Caswell cazkev2@gmail.com 859-534-5067
A: Dear customer, we have changed for you.
Sue    Time: 2017-04-10 17:05
Q: I want to order, progressive lens. However, you do not ask how I wear my glasses. How do I know where you set the seg height in the frame?
A: dear customer,you can visit our website,www.wherelight.com and you can choose the glasses you like.
AloraVerdin    Time: 2017-04-10 15:37
Q: Hello. I was wondering the status of my order. My order number is 81703301056322. Thanks!
A: Dear customer,we check it for you .your order status is: 2017-04-03 16:02 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece.I think you will receive your package soon.
CarrenytaBroom    Time: 2017-04-10 13:47
Q: LW035301377CN this is my tracking number i i have not got my eye glass in mail sence i order them can some one let me know what going on or can i get a full refund and keep the glass or get my money back
A: Dear customer,can you give me your order number?
HaileyEvans    Time: 2017-04-10 07:38
Q: I just placed an order and my zip code is one number off! Can we fix this somehow?
A: Dear customer,you can tell us your right zip code by email and we will change it for you.
LashonnaWilliams    Time: 2017-04-09 14:04
Q: Does fashion glasses comes with lenses?? I hope so!!!
A: dear customer,we provide the single vision lenses for free.
TamalaHalton    Time: 2017-04-09 07:33
Q: Haven't received my glasses.... Would like a full refund today. Thankd
A: Dear customer, your glasses need to be designed, just for you can feel comfortable to wear ,don’t worry, we have sent it on the 5th April.And if the shipping time over 21 work days ,you can be refunded. Best wishes.
JudithFriel    Time: 2017-04-08 20:48
Q: Hi...I'd like to order some glasses but can't figure out how to as I can't find where to upload my prescription and measurements. What am I missing here. You do take personal prescriptions, correct?...Judi Friel
A: dear customer,you can take a photo and email us your prescriptions.
FarrellJordan    Time: 2017-04-08 06:10
Q: What are fashion glasses?
A: Dear customer,it is only spectacles frame.Best wishes
MoiraMackay    Time: 2017-04-08 03:43
Q: can you amend my email address to hotmail.com please not my mistake Hotmail.ocm
A: Dear customer,we have changed your email. Best wishes
DianneDallison    Time: 2017-04-08 02:52
Q: I've just discovered your website, and I'm so excited by the beautiful range of frames available! My prescription is very high though, it's -9.50 in one eye and -10 in the other! Would you still be able to supply glasses to this prescription, and would it cost me more?
A: Dear customer, yes, we can supply glasses to this prescription, and you can place an order to click the cost.Best wishes
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