Consulting Servive Center

AudreyLeveille Time: 2017-01-24 06:11

Q: do you offer a promo code for new costumers ?

A: dear, yes, if you want to order from us, we will send you $5 coupon by email. :)

Danielle Hudson Time: 2017-01-23 18:44

Q: My order has been out for a month now. LT678571395CN- do I need a refund?

A: dear, your package has been in transit to Chicago. We will also make a phone call to our local post to confirm. Sincerely sorry for the delay.

AshleyDavis Time: 2017-01-23 18:13

Q: It had been 20 days since I placed my order. I just checked tracking through the link provided and the last information was from the 6th. I have sent a message prior and recieved a message back asking for an order number, I replied with it but haven't heard back. May I ask where my order is? Order number: 81701020431311 Tracking number: LT696171456CN Thank you. Ashley Davis

A: dear, we are so sorry for the delayed answer. I have just checked for you. Your package has arrived in Chicago, I think you\'ll receive it soon. :) \"2017-01-24 14:07 CHICAGO, IL 60701, Arrived at USPS Facility, Your item arrived at our USPS facility in CHICAGO, IL 60701 on January 24, 2017 at 2:07 pm. The item is currently in transit to the destination.\"

bevrayner Time: 2017-01-23 16:33

Q: I have not received my glasses yet. Please check, Purple frame.

A: dear, I have already checked it for you, your package has arrived in CAROL STREAM. (2017-01-25 02:52 CAROL STREAM, IL 60199, Departed USPS Facility, Your item departed our USPS facility in CAROL STREAM, IL 60199 on January 25, 2017 at 2:52 am. The item is currently in transit to the destination.) I think you will receive it soon. :)

MelissaFitzgerald Time: 2017-01-23 14:47

Q: Hello I have been trying to track my glasses but I am getting nowhere. Can you please tell me how long it will be before they arive?

A: dear, I have checked for you, your package has in transit to Chicago.

DianneBarcenas Time: 2017-01-23 10:20

Q: Hey just wanted a update on my package, I did get the one for 3 day shipping not sure if the weekend counts thank you ???? Order number: 81701201442556

A: dear, sorry for the delayed answer. Your package has already been delivered, did you receive that?

MikaylaFrederick Time: 2017-01-23 09:20

Q: I ordered glasses, and then the next day emailed to change the PD. I got an email back saying that would be taken care of. I received the glasses about 3 weeks later and the receipt has the original PD, the wrong PD. What can you do to fix this now. Thanks.

A: we really changed.

EufemiaAponte Time: 2017-01-23 09:04

Q: My order # is 2170112150414 placed 1/12/17 more than 10 days have elapsed. When will I receive my order? Thank You.

A: dear, your package is in transit to Chicago.

bobbie Time: 2017-01-23 08:26

Q: I ordered my glasses order no. 2170105150806, tracking no. LT715725721272CN was wondering why I can't track this item and when will I receive my glasses?? Please answer as soon as possible. thank you Bobbie Sue Graber

A: dear, we are so sorry for the delayed answer. your package is in transit to Chicago.

MaryanneNortonByers Time: 2017-01-22 08:35

Q: Trying to order the one pair and pay 5 for second do i need a code?

A: you mean a coupons?

SarahStinson Time: 2017-01-21 21:21

Q: Tracking# Lt743500250cn order #2170111150827. Ordered 1-11-17 not delivered. USPS tracking # does not show up

A: dear, we are so sorry for the delayed answer, your package is in transit to kennedy airport in New York. :)

Danielle Hudson Time: 2017-01-21 19:55

Q: My tracking info has also not been updated since Jan.4th. I really would like to know if or when these glasses are coming anytime soon. Tracking number LT678571395CN- thank you

A: dear, we are so sorry for the delayed answer. Your package is in transit to Chicago. :)

JuliaPiper Time: 2017-01-21 17:53

Q: Will it take a long time if I was to place a order

A: sometimes it\'s quickly,sometimes it slowly,Depending on the special time and logistics speed,don\'t worry.

MelodyBoothe Time: 2017-01-21 14:36

Q: I see to many problems with this company and I would like to delete my account. Too many people are getting ripped off, please delete my account.

A: dear customer,what\'s your order NO?

GemmaCoia Time: 2017-01-21 12:57

Q: It seems ou have more negative comments on the site than positive. I am not sure of using your services

A: our glasses have not any problems,the only problem is speed:( you know it\'s Depending on the special time and logistics speed,don\'t worry.

DarlenePledgure Time: 2017-01-20 14:16

Q: My lenses are extremely thick. I always get the lightest weight in lenses N have the edges of the lenses rolled N polished. ???? Can your company do this?

A: dear, yes, we can polished, and you can also choose lenses with high index, and then the lenses will be thinner.

RobinWulf Time: 2017-01-20 12:41

Q: Order #2170109204253 I would like to cancel my order and have the money refunded to my credit card, please. Robin Wulf

A: i\'m sorry for that.

MonicaFrancois Time: 2017-01-20 10:42

Q: It seems like my order is still in China after 2 weeks. It says it has been processed through the facility, but not yet shipped as you are telling me. Please let me know where exactly my package is. Thank you, Tracking Number: LT724609271CN Order Number: 2170106060759

A: we are sorry for that,but the Logistics speed is out of our control,thanks for your understanding:)

KellyBaker Time: 2017-01-20 09:48

Q: WHERE IS MY ORDER??? 2170106105327 LT720709521CN

A: it\'s shipped out 11th/01/2017,don\'t worry.

AudreyLeveille Time: 2017-01-20 06:29

Q: I want order sunglasses with prescription but in my bag , you just charged to me the frames ? It is possible to put my prescription on it or not ?

A: can you give me your Order No?

TazziSullivan Time: 2017-01-19 21:00

Q: I'm fat sided I'm left would recommend me just buying the frames and getting my own lens put in

A: YOU just wanna buy a frame.right?

PatBurt Time: 2017-01-19 13:47

Q: I either want my bifocal like I ordered to start with or I want to get my money back. The frames were only 12.95 so how did my order come to 23.00 when there is nothing itemized. And I don't know how you have single vision on the order when that's not what I ordered plus I paid extra for the bifocal.

A: dear, can I have your order number? I will check it for you and give you a best solution, so don\'t worry.

CharleneMiller Time: 2017-01-19 13:22

Q: Are the prices in Canadian or US funds?

A: US funds:)

PatBurt Time: 2017-01-19 12:47

Q: I got my glasses today. I ordered bi-focal and these are single vision. They are not what I ordered.

A: we checked it ,what you write in your order is single vision:(

MarshaWatts Time: 2017-01-19 12:32

Q: I ordered and paid for 2 (two) pairs of glasses on 12-18-16. I have received one paid in good condition. The other pair has NOT arrived. Can you please check this for me. Thank You. Marsha Watts

A: because we send to you with two pageage.

RachaelCopeland Time: 2017-01-19 12:08

Q: Update on order # 81612302234492 Has this shipped? If not, when will this ship?

A: have not shipped out right now,your style need to disign,so don\'t worry.we\'ll send to you as soon as possible:)

AmySagar Time: 2017-01-19 12:04

Q: I'd like to know the status on my order please 81701022332592

A: shipped out on 13th/01/2017

DonnaSmulders Time: 2017-01-19 11:37

Q: OH NO ???? IS THIS A SCAM CHECKING ON AN ORDER FOR SH390693FB303383A

A: can you give me your order no?

AshleyDavis Time: 2017-01-19 09:37

Q: Can you please tell me where my order is? I ordered on January 1st and it is now the 19th... I still have not recieved it. tracking #LT696171456CN. Thank you

A: can you give me your order NO.

joniengland Time: 2017-01-19 09:09

Q: can you tell me when they where shipped thank you

A: it\'s shipped out 9th/01/2017.

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