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Consulting Servive Center

elizabethmills    Time: 2017-01-12 14:05
Q: I am just needing reading glasses, no prescription. What is pd? How do I know mine without a prescription
A: We have emailed you for your problems, please check it.
ElizabethEspenlaub    Time: 2017-01-12 09:27
Q: Have not received a response back.
A: We would like to tell you that your order has been shipped OUT on 10th/JAN. And the Tracking Number is LT720198519CN. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction!input.action.
Harmonysanders    Time: 2017-01-12 08:58
Q: U can't figure out how to fill in my script
A: Please email us your original prescription pic at service@wherelight.com for references.
krispereira    Time: 2017-01-12 08:31
Q: I placed an order and paid for it. How do I check the status of it? I can't find anything on it.
A: We would like to tell you that your order has been shipped OUT on 10th/JAN. And the Tracking Number is LT720709274CN. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction!input.action.
MarilynMcCall    Time: 2017-01-11 23:40
Q: Can I buy frames only without lenses?
A: Yes, please choose \"Fashion\" \"Frame only\", thanks.
CherylMalvar    Time: 2017-01-11 23:32
Q: LT720709067CN - order number. I'm thinking of getting 2 eye glasses as i saw you have a promo. Can you pls help me on how will i cancel the existing order? Thanks.
A: We would like to tell you that your order has been shipped OUT on 10th/JAN. And the Tracking Number is LT720709067CN. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction!input.action.
Jane AshleyCalumpit    Time: 2017-01-11 18:50
Q: Hi! I know my prescriptions but I don't know where to put it. And I don't know tge pd means as well. Hope you can help me. Thanks!
A: We have emailed you for your problems. Have a good day.
jaanareising    Time: 2017-01-11 18:35
Q: I have tried to buy 2 pairs of glasses from you, to no avail?!! :/ Jaana Reising 619-607-1020
A: Sorry, it is inconvenient for us to call you. Please feel free to tell us your problems. Have a good day.
RenaeMyers    Time: 2017-01-11 16:52
Q: My order was submitted on 12/25 order number 2161225113554. I was checking on a tracking number and approximate time. Thank you
A: We would like to tell you that your order has been shipped OUT on 4th/JAN. And the Tracking Number is LT691209185CN. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction!input.action.
MichelleRuiz    Time: 2017-01-11 11:19
Q: hello I would like to know when will my order be shipped? # 2161230102643 Thank you
A: Since Free Form lenses need customization, they will take much longer time to be ready (about 10 business days). Please keep patience. And we have rushed the order for you.
Laura akers    Time: 2017-01-11 10:09
Q: How do I send you all the prescriptions so I can get a pair of glasses
A: You have to place the order on our website by yourself. Please firstly click your desired frame web link, such as https://www.wherelight.com/wl.php/GetInfo-311.html to choose frame, press \"SELECT LENS\" button to choose \"Single vision\" \"Multifocal\" \"Bifocal\"\"Progressive\" lenses as your requirement, then fill your RX step by step. After you finished the payment, that is to say, you have ordered eyeglasses successfully on our website.
LaurenHarper    Time: 2017-01-11 01:25
Q: Please may you send me a returns form
A: We checked and found that your orders are still in transit now. Is there anything wrong with them?
MarieRist    Time: 2017-01-11 00:37
Q: Please help me I have my prescription but can you send me glasses for the following dimensions: Length of side 135mm Bridge Width 14mm Diameter of lens 50 Distance PD: 29.5 / 29.5 Bifolcals distance and reading. Thank you Marie
A: Each of the frames in our website has its own detail size at the bottom of the main pic, please check it, and you must place orders by yourself.
AmberRoth    Time: 2017-01-10 22:06
Q: Hello, Can I please request that Dilys Number: S6240 be available in silver and white? It's currently available in gold and white. Thank you.
A: Sorry, there is no silver and white for frame S6240.In addition, you can also take S1340 for references.
EmiliaBirriel    Time: 2017-01-10 22:01
Q: where am I able to make a review? I love the ones I ordered
A: Many thanks for your satisfaction and support. You can make a review on our facebook, with eyeglasses pic better. Have a good day.
GwenGatchalian-Grant    Time: 2017-01-10 19:55
Q: Hi i placed an order last 12/30 under order #2161230171503 Just checking for the tracking number and when would it approximately arrive. Thanks
A: We would like to tell you that your order has been shipped OUT on 4th/JAN. And the Tracking Number is LT692084080CN. Generally, our eyeglasses shipped from China using ePacket and reach MOST of the countries within 7 to 15 business days. If there are any delays in the shipment, please kindly understand. By the way, you can check the shipping status at USPS https://tools.usps.com/go/TrackConfirmAction!input.action.
BrittanyLynn    Time: 2017-01-10 17:57
Q: HELLO. Just checking on my order and when it will arrive. My order # is 81701030820039. Thank u!
A: We would like to tell you that your order has been shipped OUT on 6th/JAN. And the Tracking Number is LT696171561CN. Generally, our eyeglasses shipped from China using ePacket and reach MOST of the countries within 7 to 15 business days. If there are any delays in the shipment, please kindly understand. By the way, you can check the shipping status at USPS https://tools.usps.com/go/TrackConfirmAction!input.action.
ElizabethEspenlaub    Time: 2017-01-10 11:14
Q: I did see my payment was taken out for glasses.Has my order been shipped yet.My number is 81701060440569.If not when do you expect it to be shipped.
A: We checked and found that your order has been shipped out on 10th/JAN, the tracking number is LT720198519CN, and you can check the shipping status at https://tools.usps.com/go/TrackConfirmAction!input.action.
AutumnVillar    Time: 2017-01-10 10:15
Q: I ordered 2 pairs of glasses but I never received an email or tracking info, and I do not see the order in "My Orders". My checking account has been charged for $34.12. Can you let me know the status of my order? Thanks!
A: We checked and found your order 2170106110926, and it has been shipped out on 10th/JAN, the tracking number is LT720710312CN, and you can check the shipping status at https://tools.usps.com/go/TrackConfirmAction!input.action.
MonicaFrancois    Time: 2017-01-10 06:29
Q: Please let me know the status of my glasses. My order number: 2170106060759 Thank you
A: Your order has been dispatched to process. After it finished, we will ship it to you as quickly as possible.
CinnyKnowles Sherrill    Time: 2017-01-10 00:39
Q: Do you offer Transition Xtractive lens?
A: Yes, please place your order according to the tint plate, and note you want \"Transition Xtractive lens\" in your order form.
TeonaLascar    Time: 2017-01-09 19:59
Q: Hi! I would like to know if my glasses have been shipped. I ordered them a week ago and it still says unreceipted. Please give me a timeline!
A: Your items have been finished, we would ship your order out today.
ChristenHickey    Time: 2017-01-09 19:15
Q: Hello! This is my order number 81701021146219. May I have the tracking information please? Thank you!
A: The status of your order is \"2017-01-05 16:01 CHINA, NANJING EMS, Processed Through Facility, Your item has been processed through a facility in NANJING EMS, CHINA at 4:01 pm on January 5, 2017.\" Have a good day.
Amy    Time: 2017-01-09 14:49
Q: I want the reading glasses I paid for and never recieved
A: Please inform us your order no. for references.
SHAUNTAIPAYNE    Time: 2017-01-09 14:02
Q: I'm check on order 2161230091506
A: Your order has been dispatched to process. After it finished, we will ship it to you as quickly as possible.
CristinaParker    Time: 2017-01-09 13:21
Q: Why do we not receive processing and shilling info? My order number is 2161231100321. Can you please let me know estimated arrival date?
A: We checked and found that your order has been shipped out on 4th/JAN, and the tracking number is LT692083654CN, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction!input.action.
IngridButler    Time: 2017-01-09 08:45
Q: Order Id:81612310157301 2016-12-31 Status: Confirmed Completed..didy order ship and if so, how do.I.track it to see when it will.arrive
A: We checked and found that your order has been shipped out on 4th/JAN, and the tracking number is LT685072188CN, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction!input.action.
DonnaFitch    Time: 2017-01-09 08:27
Q: Do u make the invisible bifocal and what do I need besides a prescription and PD number?
A: Yes, we also process no lined bifocals, and prescription and PD are enough for processing, please note \"no lined bifocals\" in your order form.
KatherineFan    Time: 2017-01-08 21:47
Q: My order number is 81701060841246, when can I receive my order?
A: Your order has been dispatched to process. After it finished, we will ship it to you as quickly as possible.
KatherineFan    Time: 2017-01-08 17:37
Q: where is my package now? And when it will arrive?
A: Please inform us Order no. for references.
Question:
If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
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