Buy Prescription Glasses Online at Affordable Prices

AndreaMiner Time: 2017-01-16 10:07

Q: i received email with tracking info for Dec. 29 just wanted to know when to expect package. thank you

A: sorry ,you pageage will fly to you soon:)

KellyBaker Time: 2017-01-16 07:16

Q: still waiting to receive my order from 1/6/17 Tracking # LT720709521CN Order # 21720106105327

A: you know sometimes Logistics information is not updated:)

DianeDavis Time: 2017-01-16 06:00

Q: You have the worst site I've ever tried to navigate through. I'm trying to set up an account nothing works I got December in and I had the month and no numbers come up . I can't input my prescription. I see advertisements for your glasses every day but until you fix this site there's no way people can order glasses from you. I tried to favorite the glasses and it says I wasn't logged in I was logged in.

A: sorry to the problem which is confused ,can you try another browser?just try it:)

GloriaRodriguez Time: 2017-01-15 18:34

Q: So has my order been shipped? I asked but answer was, "it was ordered from somewhere in china." I'm confused, did I not order from here, WhereLight? Order is #81701021144598

A: Dear ,Maybe the logistics didn\'t update,what I wanna say is sorry, I’ll always track it.thanks for your understanding.

JudiGraybeal Time: 2017-01-15 16:42

Q: I have frames that need lenses. Can I send those to you with my prescription?

A: dear, I think the postage is much expensive.I have a suggestion, you can buy lenses from us, and then you can fix them in one local shopping store. :)

EurmaPerry Time: 2017-01-15 08:02

Q: There appears to be lots of issues with ordering or receiving your product on the consulting service page. Please advise when these issues have been corrected as I would like to purchase but not prepared to deal wile of issues.

A: dear, sorry for the trouble and inconvenience. For ordering, now we have handled this problem. For receiving products, we will make your glasses and ship it asap. Now it\'s new year\'s turn, the post is much busy. For free shipping, it will take usually 10-16 work days. If you want to receive your glasses asap, then you can choose UPS, pay $18.95 more, then it will take only 3-7 days.

JanetVaccarello Time: 2017-01-14 21:58

Q: Order #2170113230449 placed on 01-14-17. I placed my order yesterday. The order went through but I didn't know the correct PD number. I expected it would explain how to measure for this. How do I correct this. Thank you

A: We have emailed you for your problems, please check it.

DamyaPotts Time: 2017-01-14 18:45

Q: It has been two weeks and I still haven't received my glasses. My order confirmation number is 81701020701596

A: We apologize and regret to inform you that the post office always updates the tracking information slowly on the website. Once there are any tracking information updated, you may have received your package. If there are any delays in the shipment, please kindly understand.

PamPomaybo Time: 2017-01-14 14:53

Q: order # 2170107195425 was confirmed. but tried to print confirmation and was told :order useless." can you tell me status or if no good.thank you.

A: Sorry for the troubles. We haven\'t found your order 2170107195425, please tell us which frame you choose firstly.

GemmaCoia Time: 2017-01-14 13:09

Q: My prescription doesn't mention a Pupillary Distance and I can't proceed to the query #3 re lens, etc.

A: We have emailed you for your problems, please check it.

GemmaCoia Time: 2017-01-14 12:57

Q: how can you ensure that my glasses fit properly. For example, length of frame over ear?

A: There is the detaled size of each frame at the bottom of the main pic on our website, please check it.

SonjaBacker Time: 2017-01-14 12:02

Q: I placed an order on 1-1-2017. Order number 2170101161313. How do I know if it has been shipped? It has been fourteen days and no indication of shipping. I paid for expedited shipping.

A: We checked your order and found you ordered Free Form glasses. We apologize and regret to inform you that since Free Form eyeglasses need customization, it would take about 10 business days to finish the eyeglasses. We would rush your order and ship it out as soon as possible.

SammyMonique Time: 2017-01-14 11:58

Q: I went back to look at my order and it says I ordered the Gerry but I didn't. I ordered the Cleo style glasses. Please fix this!! Thank you

A: We would like to tell you that your order has been shipped OUT on 6th/JAN. And the Tracking Number is LT696641035CN. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction!input.action.

JeanneMcMenimen Time: 2017-01-14 11:12

Q: I am trying to order prescription glasses and it will not let me because I do no have a PD value on my prescription.

A: We have emailed you for your problems, please check it.

RonnyKhim Time: 2017-01-14 04:02

Q: Can u cancel one of my order cuz i mistake make two the same order.

A: We would cancel one of your orders and refund you soon.

NancyKolenkiewicz Time: 2017-01-13 16:44

Q: I have my prescription right in front of me but would rather send you a picture so I don't order incorrectly. A few years back I wore the wrong prescription for one year. Did I understand your add to say prescription lenses included or was I dreaming when I saved this add I saw on Facebook. Looking forward to your reply. Thank you, Nancy Kolenkiewicz 215-632-8777 home number

A: Please email us your original prescription pic at service@wherelight.com for confirmation.

melaniewilliams Time: 2017-01-13 12:26

Q: When can I expect my glasses? I know they shipped out on January 6th. tried to look up tracking but said not available. LT696906965CN

A: We checked and found that the status of your order now is \"2017-01-06 23:11 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece.\"

Virlira Pass Time: 2017-01-13 11:18

Q: Order Id:81701070012175 ordered on 2017-01-06. Had it shipped yet?

A: We checked your order and found you ordered progressive glasses. We apologize and regret to inform you that since progressive eyeglasses need customization, it would take about 10 business days to finish the eyeglasses. We would rush your order and ship it out as soon as possible.

KatieGranata Time: 2017-01-13 10:24

Q: Hello, I placed an order about a week ago and I do not see it listed under orders. Thank you, Kate Granata

A: We would like to tell you that your order has been shipped OUT on 6th/JAN. And the Tracking Number is LT696640993CN. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction!input.action.

BarbaraEvans Time: 2017-01-13 08:33

Q: All I want is The Fairy Tale reading glasses with a 3.0 strength. I have had this question answered, but no one tells me what a hassle it is without a prescription---which I DON'T HAVE. Also, you say call us, but I can't find a phone number anywhere--If I can't get an answer on how to order WITHOUT a prescription, I'm giving up.

A: We have emailed you for your problems, please check it.

JennadeHoyos Time: 2017-01-13 07:34

Q: Do I need to send a picture of my prescription to verify it? With Zenni optical I do, so I just want to make sure Im not missing something and get my glasses ASAP! Thank you! Jenna de Hoyos

A: Please email us your original prescription pic at service@wherelight.com for confirmation.

KateDoyle Time: 2017-01-13 05:20

Q: Hi! I ordered my glasses on the 4th and I see they still haven't been shipped - while your FAQ says it takes 3-5 days. It's now been almost 10. Just wondering what the hold up is.

A: We would like to tell you that your order has been shipped OUT on 6th/JAN. And the Tracking Number is LM225386016CN. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction!input.action.

LaShante Griffin Time: 2017-01-12 21:36

Q: Are you able to thin lenses for a better fit in to frames for stronger prescriptions?

A: Yes, you can choose index 1.61 or 1.67 according to the strength of prescription.

lasloerdosi Time: 2017-01-12 21:20

Q: Hi It say`s on the top that 1 frame + $5 is = 2 frames. Is that right? I try to order the Janice frame the purple and the other (black and white) and it is $15.95 twice, so not $5. thanks for the answer Laslo

A: For purchasing the second frame at $5, you should firstly purchase one frame (its price is more than $10) on our website, then you could add the $5 frame on you order. In addition, for $5 discount frames, please click the \"Add $5=2\" at the top of the main page to check it, it isn\'t for all the frames.

GloriaScott Time: 2017-01-12 20:34

Q: Have my order been shipped order number1701021140131 and order number 81701020554175.

A: We would like to tell you that your order 81701020554175 has been shipped OUT on 9th/JAN. And the Tracking Number is LT716034289CN. And order 81701021140131 is shipped OUT on 4th/JAN, the tracking number is LT692083671CN. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction!input.action.

ElizabethEspenlaub Time: 2017-01-12 17:27

Q: One more time where are my glasses.See no new post wonder why.You keep saying being shipped then you say they were shipped then back to being shipped. What is it.Were they shipped or not.

A: We would like to tell you that your order has been shipped OUT on 10th/JAN. And the Tracking Number is LT720198519CN. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction!input.action.

AlyssaS Time: 2017-01-12 17:14

Q: Hey, just wondering why my glasses haven't shipped yet?

A: We would like to tell you that your order has been shipped OUT on 6th/JAN. And the Tracking Number is LM224271799CN. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction!input.action.

DonnaSmulders Time: 2017-01-12 15:00

Q: Orderno.Sh390693fb303383a Wanting to know if shipped or not yet ????

A: Your order has been dispatched to process. After it finished, we will ship it to you as quickly as possible.

Donnakavis Time: 2017-01-12 14:56

Q: I ordered glasses I have a no. For purchase from PayPal but I can't get an answer to if they where shipped or not ?.? Donna Kavis 713 Westmore Rd Davis Il 61019

A: Your order has been dispatched to process. After it finished, we will ship it to you as quickly as possible.

EufemiaAponte Time: 2017-01-12 14:24

Q: question.... lense tint is this just the color of the lense itself or is it the color of the lense changes to once the sun hits it?

A: Lens tint is just the color of the lens itself.The color of the lens changes once the sun hits it, please choose photochromic lens.

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